recently hired cleaning company True North solution for a deep clean of my apartment, and I'm…read morereally happy with the results. The team was punctual, professional ,and super friendly. They paid attention to detail especially in the bathroom and kitchen.I love it and I recommended .

Absolutely unacceptable service -- avoid at all costs…read more I hired The Cleaning Authority to clean my new home before move-in, and it turned out to be one of the worst service experiences I've ever had -- and I paid over $500 for it. Because I couldn't be present, I trusted them to deliver a professional deep clean. Instead, I walked into a space that was still visibly dirty, unhygienic, and nowhere near ready for living. Cabinets were full of grime and old food, countertops still greasy, the dishwasher door was coated in dried residue, and baseboards, drawers, and tiles were untouched. They tried to claim the job was "signed off" -- by my uncle, who was only there to let them in and not informed about what needed to be inspected. That excuse is as weak as the cleaning. When I contacted Richard, the owner, he admitted the job was substandard, offered me a measly $50 refund and a future discount, and promised to follow up via email -- which he never did. Total ghosting. I've since filed a complaint with my credit card provider and provided photo evidence. The lack of professionalism, accountability, and respect for customers is appalling. If you care about your time, money, or hygiene -- look elsewhere. This company clearly does not stand by its promises.

- Absolutely worst service ever - Never book a cleaning service with this company "Cleaning…read moreAuthority" I called and booked an appointment with them for cleaning our 2 BHK condo in mississauga. I did not get any confirmation of the appointment until they called me a day before. I asked for the quote how much they would charge for a 2 BKH condo and the call centre person did not give me the full quote instead gave a quote of 55/hr. I again asked how much time would it normally take for cleaning fully and she mentioned it would be a minimum of 4 hrs and cannot confirm on the exact time needed. I was in assumption that they may take 4-6 hrs for the full cleaning as it is 2 BHK condo. I would never expect it would take more than that. However, there were two ladies came for cleaning. Both were untrained and non professionals. One lady was little aged in 40s and was cleaning and the other was jus in 20s and don't know what is cleaning. She was cleaning like as if playing. They started the cleaning at ~ 1.30 PM and ended up at around 8.45 PM. I could not stay in the unit as they were cleaning, instead I was in my friend's home jus 1km away. I visited the unit at around 5.30 pm to check out if the cleaning is completed (at this moment, its 8 work hours). But they were only done with 1 rest room, hall and 1 bedroom and the second rest room was in progress. Then I visited again at around 6.30 or 7 pm and found that they were only done with 2 rest rooms, hall and 2 bedrooms. I gave preference to start with Kitchen and Rest rooms but the kitchen was untouched until 7 pm. Then when I finally visited at around 8.45 pm they said they are done and the burner cook top (glass) was not at all cleaned. They said they do not have any cleaning liquid to clean the burner cook top. Finally they said they are done and asked me sign the closure form. I have complained that I am not satisfied with the cleaning time taken and kitchen cleaning to the call centre. Later when I spoke with the manager regarding the charge for the cleaning, he told me I will be charged for for the full amount for their work hours (15 work hours - CAD 932.25) which I feel is a non sense for a 2 BHK condo. I called and complained again and they didn't care much. Its not ethical practice to force consumers to pay even if they are not satisfied with the service and jus because they believed in you, you made them to pay for nearly 1000 CAD whereas we had a quote received for around 250 CAD. - Absolutely worst service ever - **** ***** *** ********* *** ****** ***** ******** ******** ***

These guys work wonders. I've called them in for multiple establishments and they always do a bang…read moreup job of making sure everything is immaculate. They really take that extra step to ensure that everything is done properly and have been absolutely fantastic with their work. We use these guys quite often and always after finishing renovations - they clean everything inside and out and leave it sparkling. 100% would recommend. Can't beat the competitive pricing, the accommodation for hours, and the great work and effort they put in to ensure everything is done.

This cleaning company is as good as it gets! The gentleman who visited for a quote was personable,…read moreprofessional and patient. We've had a few other cleaners do our offices but this company, by far, did the most thorough job. I had one small issue that I forgot to mention that needing doing in one of the offices and they came right back and completed it at no charge. I would not hesitate to recommend this company for your commercial, industrial cleaning needs. They also gave us a great rate on monthly service!

I had the sweep squad come into my mothers home as we are moving her into a retirement residence …read more They were friendly and thorough, they wanted to make sure all of our needs were met with precision and accuracy and I'm very happy that we decided to go with this cleaning company. For any future cleaning needs I will be sure to recommend them to friends and family. thank you sweep squad .

I manage a medium sized office and have enjoyed having GTB come in for bi-weekly cleans. When it…read morecomes to communication, Lee and his team are fantastic. They are always open to feedback and are eager to find out if there's any way they can improve. I can't think of any areas where they are lacking though! It was not until I hired a random, lackluster cleaning company to clean my personal residence that I realized how good my office has it with GTB. It is nice to come in on Wednesday mornings to a sparkling office. Keep up the good work!

I'm happy to say this was an excellent experience with a cleaning company. I've been sick which is…read morewhy I needed to hire a cleaning service - and my first few attempts failed miserably. Because of my unhappiness with the other companies I had tried I was quite hesitant to give Geoffrey a whirl. Now that they've been here all I can say is I wish I didn't hesitate so long! My cleaning was a few days ago and I'm still finding little things they did that I never would have expected - and those things gave their cleaning that extra wow factor. Perhaps most importantly they made communicating with them easy, reassured me I wouldn't be disappointed and were very transparent with the costs - which meant no unpleasant surprises. All in all I'm thoroughly pleased and wouldn't hesitate to recommend them or hire them again!

They cleaned two large refrigerators and freezers. Linda was punctual, friendly and she did a great…read morejob. The cost was very reasonable!

Subpar cleaning service, poor customer service, lack of honesty. Try to avoid this company…read more They missed some spots and when I complained to their office they claimed: "Kitchen drawer is not part of cabinetry". They refused to offer any discount for not doing what they should have. They are also not honest and do not stick to their quotes.