AVOID THIS SELLER I would like to start by saying that if I had read the reviews on here first, I would not have bought from this seller. Please do read these reviews and, importantly the seller responses. There is a theme that the seller accuses any feedback that is negative as being a lie by the customer. I find it very hard to believe that they have so many customers that are liars. Please keep this in mind if you are considering buying. I have no reason to lie with my review but have been accused of that by the seller. I bought a Cartier Tank. When received, i saw it was missing a screw in the case back. I had taken the watch from the box but not worn it at the point of seeing this. When i informed the seller, they told me it must have fallen out since I opened it and I should look for it. I assured them it hadn't (I did question how loose the screw must have been to just fall out if thats what they were suggesting). I asked for a mew screw but was told I should find a repair person to replace the screw to avoid duty costs. I have now seen that the seller has responded to my feedback on Chrono24 and suggested i must have opened the caseback and lost the screw. This is a complete lie and is an accusation that has come from no where. The seller claims to have pictures 'immediately before the watch was shipped' to prove the screw was there. They have never provided photos with any proof that they were taken immediately before shipping. I sent the watch for a service to Cartier because of my nervousness with the screw. Firstly Cartier told me this watch should not be polished and it had been. The seller stated that they had polished it in the description but should be aware that this watch should not be polished. Cartier also told me that the dial had been refinished which the seller had not told me. Finally, the strap and buckle are both aftermarket despite the seller description stating 'Official strap'. The costs for the Cartier repairs are £1,130.40. This includes £370 for the service, £270 for the dial, £16.80 for the screw, £390 for the strap and £83.60 for the buckle. Please read all the reviews before buying from this seller and consider your decision carefully. I am sure the seller's response to this review will state that I am not being honest but I have all the proof including the original listing by Joaillerie Royale, photo evidence and my correspondence with Cartier. From other reviews, it appears that I am not the first customer they have done this to. read more

They sent me a watch with the wrong bracelet. I questioned them and they denied it initially. I had an actual OMEGA watchmaker tell me the bracelet's wrong like cmon -.- I made the return to them, and parcel got stuck at Belgium Post. They kept quiet despite knowing the issue, and that led to a further delay. Mind u I paid for the import charges when it arrived, and I paid for the return shipping. All unnecessary if they had been honest in their sales. When I messaged them about the delay, they started getting defensive, and i quote "we have never do anything wrong from the start". Long story short, it took a month for me to liaise with Belgium Post and Chrono24 to complete the return. Seller even threatened that I delete negative reviews about him, for him to accept the return. This crap service is uncalled for. Poor salesmanship. read more

Bought watch at Ch24 from them, supposedly in like new condition and full set. Watch made 2021 came overpolished, box from early 2000's falling apart and two links short so cant even put on my wrist. Contacted seller with absolutely zero response. Buy elsewhere !! read more

I am a huge watch enthusiast and have bought many high end watches from various sellers both retail and private and I can honestly say never in all my years of experience have I ever encountered a more shameful company. My dreadful experience with Joaillerie Royal started last year in July when I purchased a Cartier Santos W20073X8. Upon inspection I noticed the disk was missing after 1 month I got this sent to me. However and more importantly I also noticed that the pins had been entered in the wrong way and after market screws put on the watch. I informed Simone who advised me that they will order the correct pins and send them to me but due to covid there was a delay. After over 6 months and a huge amount of patience from my side I was then told that they won't send me the pins and denied there was anything even wrong with the watch. After reporting them to Chrono they advised me to send the watch to them for inspection. Of course after my shameful experience with them and seeing the lack of urgency in how they operate I was not prepared to do that unless they could confirm a full refund to me to which Simone and his team no longer responded to any of my emails or calls. I have taken the watch to Hatton Garden in London and every jeweller has confirmed this watch can't be fixed without comprising further damage to the watch and damage to the thread to hold the pins. So I am now left with an inadequate watch and no hope of a refund. Absolutely horrendous company. I would advise everyone to avoid making any purchases with them. I will continue to spread the message. I don't wish for anyone to go through my experience. Nothing royal about this company and there warranty isn't worth the paper its printed on. Scott read more

Told me I was getting a watch in Mint condition. I paid $2200 for a watch that needs $800 in repair according to the manufacturer. The glass on the inside has a large square smudge that can't be cleaned and under the bezel is a ton of filth and rust. Just look at the pictures. Don't buy! read more

Joaillerie Royale - Look at the rust on this "mint" watch. - Jewelry Near Me - Brussels, BRU

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I have bought 2 watches from this company. Both were AP Royal Oaks. The first purchase went smoothly with no issues. The watch arrived as described with the accompanying box and documents. The 2nd purchase was very problematic. The watch was advertised with box and papers. However, it arrived with a number of issues including (a) cracked glass (b) no papers (c) no service manual. It was advertised to be in mint conditions with papers. They claimed they had serviced it, but there could provide no evidence to prove that either. I would add that I believe them when they said the glass was not cracked when they sent it to me, but was damaged in transit. However, it is their responsibility to provide me with the correct service to fix this, which is where the problems began. Essentially, the watch I ended up was damaged with no papers. It was not as described. I immediately contact Simon and Michael at Joallerie Royale. They flatly refused to provide the papers and manual saying that it was with the previous owner. I told them that was not the basis on which I had bought the watch, but they did not care. They said they would replace the glass within 12 weeks. I told them that I would draw a line under the matter if they send me the glass. I know that for older watches it can take time, so I was prepared to be patient. They also told me I could return the watch which I was happy to do. However, I said that given my experience where they had not delivered on what they had already promised (i.e. by not providing the papers, etc), I did not want to return the watch only to have them find an excuse not to give me a full refund. I told them that I would only return it to them if they refunded me first. They refused. As I do not live in Brussels, I was unable to go there personally. They had given me the watch at a discount as a returning customer and they used this an justification for selling me an item that was damaged, When I said that the glass would cost about 300 EUR and they could just send me the funds for an easy resolution, they refused and said they would send me a replacement glass. I accepted this solution. However, it has now been almost 2 years and the glass has not been replaced. Initially, I would email every 3 months or so and was told it would be available shortly. Now, they have stopped replying to emails. I have called many times and on one occasion, after I identified myself, Simon or Michael hung up. I have realised that they are not honest and I was fortunate that my first purchase was trouble free. However, caveat emptor and I have learnt my lesson. Only buy a high value item from these people if you see it first. My advice to prospective buyers. Be aware of my experience and only purchase if you are there in person. Avoid buying online, or from another country as I did. They are "honest" only as far as it assists them. I am able to provide evidence for all of this including screenshots, emails etc. Unfortunately, the site doesn't seem to have an ability to put that up. I am happy to forward this and I will see if any similar website have that facility. I informed Simon and Michael of my intention to put such a review up and gave them the chance to provide me with the replacement glass as promised. They did not reply. I know that they will not do what they promised and they will try and suggest this review is not the truth, However, I am happy to provide all the correspondence to anyone who would like to see and will be posting it up online somewhere to help other members of the public. I can see that Simon replies to some reviews, so it would be interesting to see if he replies here, given he has ignored the last 5 emails. Maybe pressure from social media will finally force them to act honestly. As you can see, there are other reviews here where online purchasers have had bad experiences. read more

My experience with this store was nothing short of deplorable. I ordered a rare gold Breitling Emergency, which, according to them was in mint condition, fully polished, and running properly, with a bracelet long enough to fit a 20cm wrist circumference. I have a 22cm wrist, so I was banking on having to add two links, which are available from the factory. When I received the watch, it was not polished at all, it had dirt accumulated around the bezel and on the back of the case, and everything else they had told me about the condition of the watch was a flat-out lie. The transmitter tested properly, but the tamper-evident seal was broken. The watch module was behaving erratically, and after a few days stopped working altogether. Worst of all, the bracelet was only 18mm long, meaning I would have to add FOUR links to make it fit me, at $650 each! When I complained about this to Simon Djanaschwili, the store manager he said that it just needed a $5 battery change. This is a lie, because the battery on this model is so hard to get to, it must be replaced at the factory, which costs $150, to which he offered to split the costs 50/50. He refused to answer my complaints about the length of the bracelet. I stated that I wished to return the watch, as is my right under their 14-day return policy, but Simon said that I would have to pay return shipping, insurance, import taxes, and fees. Returned merchandise does not incur import taxes, but moreover, I did not agree that I should have to pay out of my own pocket to return merchandise that was not as described. This store deliberately deceived me and is now refusing to make things right. I am currently in the process of disputing the charges through Visa and I would advise anyone considering buying from this store, especially internationally, to think twice. These people are dishonest, arrogant scam artists and are not to be trusted. No bargain is worth this kind of aggravation. read more

HORRIBLE, HORRIBLE experience. I was interested in purchasing a 18k gold bracelet so I asked about the measurement. It was very expensive so I wanted to ask as many questions as possible to make sure I understood exactly what I would be purchasing. In an email exchange with Simon, I was given the measurement which worked for me so I purchased it. When I got the bracelet, the actual measurement was 2.5 cm smaller than what Simon told me. Additionally, it had been polished so thinly that the edges were sharp which made it completely unwearable for me. I contacted J.R. to let them know I would need to return it and 2 weeks later I got a reply. (They claim they were closed for 2 weeks). After many emails back and forth the J.R. sent me a return shipping label. It has now been over 3 weeks since they received the bracelet back yet they have NOT refunded me. They claim they can't refund me via credit card and want to send a wire transfer.....I am currently disputing the purchase with Visa. J.R. can't keep the bracelet and the payment. The last thing I am going to do is give them my bank details. Even if I did, I would lose money on wire transfer fees and the exchange rate. J.R. is VERY unprofessional. J.R. made the mistake with the measurement so they should take responsibility for it yet they have NOT. They have been rude to me on top of it! read more