While my sister looked at shoes, I looked at the beautiful place settings…read more Interesting to see the displays of fine Prada china set up to entertain at the Galleria in Milan. Beautiful and unique. Just inside "window" shopping for me, but still a nice way to explore the extravagance of Milano.

Extremely disappointing experience with Prada online customer service and product care…read more I sent in a jacket for minor restoration, and it came back several sizes smaller, with bent zippers, damaged pockets, and torn fabric. A similar issue happened earlier with a Prada bag - returned with a completely different zipper pull than the original. (The bag was purchased in Milan, while the jacket was ordered online. I've also shopped at Prada stores in Munich and Paris, where I've received proper service) Throughout the jacket process, I spoke with multiple representatives, none of whom could help. Everyone just redirected me to the same email address, which rarely replies - and when it does, it's anonymous. Not once did I receive an apology. I have never received such poor and indifferent service from any brand - not even from companies whose products cost a fraction of Prada's. It feels like no one takes responsibility, and customer care is simply not a priority. I did receive a full refund, but resolving the jacket issue took nearly a year through the Italian consumer dispute office. Communication proved to be nearly impossible.

I am in Milan and had a free day today. I saw that there were 2 locations and came to this store…read more I was welcomed by the security and a salesperson escorted me upstairs to the ladies department. I was just browsing and found a jacket I have in ivory in navy blue. I tried on several different styles and was grateful of the selections. Great service and they also process my purchase for me to get back my taxes! I will be back to this location.

Ok experience. Waited a few minutes for an SA. Nothing impressive. Very busy store and hence no…read morestock available... I was interested in a Twilly. Good grief... it's like people came and sweep the store clean... lol Don't go during end of the week... inventory arrives Mondays... so make sure you go on Mondays & Tuesdays to get yourself something. We didn't have time... might have had a different experience... at least they weren't rude to us. Bye Milano.

I had a wonderful experience in the Milan boutique. Veronica was my sales associate and she spent…read moreover an hour helping me decide on a new cashmere shawl. Her dedication to helping me pick the colors that worked best for me was much appreciated. They also made my boyfirend comfortable in the lounge so he didn't mind waiting on me. I can't wait for the weather to get cooler so I can wear my new scarf.

I went to this store during my trip to Milan with my family. I wanted to buy my girlfriend specific…read moreearrings for our anniversary, as their online store indicated they were available. They told me they sold out as I entered the store. My mother and sister went a few hours later for them to magically appear/ was available and sold it to them instead.......avoid this store and go to Prada Galleria instead as they were more respectful and accommodating.

During my first trip to Milan, I was eager to buy myself some early Christmas presents…read more Unfortunately, at the flagship Prada store in Galleria Vittorio Emanuele, the men's wear selection was not appealing. I was referred to the Prada Uomo store, and glad I paid that store a visit. Large selection of shoes, leather items and dresswear. The sales assistant was very helpful and patient. No issue getting the tax-free receipts.

The Louis Vuitton flagship store in Milan is on a whole different level. I thought the Galleria…read morelocation was impressive, but this one genuinely stopped me in my tracks. The space is massive and laid out around a dramatic open atrium, so as you move through the three floors you can look down and take it all in from above. It feels more like a luxury gallery than a retail store, in the best way. What really surprised me was the café inside, which somehow makes the whole experience feel even more elevated and relaxed at the same time. You can browse, wander, pause, and just soak it in instead of feeling rushed. The service is polished and attentive without being intimidating, and the architecture alone is worth the visit. Even if you're not buying anything, this flagship is absolutely a must-see in Milan.

The store was completely renovated. It opened about a week ago after undergoing a huge renovation…read moreproject. It's stunning. It has a cafe for coffee and pasteries and also is home to a DaV by Da Vittorio restaurant. Online bookings for the restaurant are currently unavailable.

I was expecting something great, but was disappointed. I went to two locations in Milan and both…read morewere just so/so. The selection is not great and the cost is much higher than the outlets at Serravale and Fidenza Village. Not worth the trouble.

Great store and great selection!!! I have enjoyed several…read morepieces of clothes!! Definitely will return

The service I received was great! She provided for me numerous options to choose from and made my…read moreexperience at the boutique an overall pleasant one. The value, well, it's Gucci, so just expect to spend money at the boutique for quality and the brand.

Gucci holds a definite place in my heart and memories! My first expensive bag was a Dooney and…read moreBourke Small Black Leather Bucket Bag. My daughter inherited it now. BUT I always said my daughter came out of my womb carrying a handbag or a shoulder bag. AND naturally when she was a preteen going to the mall she spotted a Gucci in the Gucci store. She wanted it bad and it was $150 or more a lot at the time for a single parent. Definitely Out of the question! Ultimately I helped her make an arrangement with the store. What we did would be unheard of these days. It was basically put in lay away. Every week when my daughter received her $5 allowance and all birthday and holiday cash gifts the money went to her Gucci bag. Finally 6 months later with her Xmas money she had her first Gucci! Sorry you may not get to see a photo because she must have 100 designer handbags collected over the years. Lots are up in the closet and everywhere. All I can say is gotta love a Gucci Bag!

When in Milan.... We wait in line in the ugly heat August summer for a Goyard bag! why? Cause the…read morepeople who get it, just gets it.. who am I kidding we are irresponsible adults with our money. Rich people won't be caught standing in this line, in this summer heat. The perception of me being boujie is I love certain designer things. I wanted a Goyard bag because I was sick of my neverfull, everyone has it. Little did I know these girls all thought the same in line... HAHA!! If you know Goyard, it is one of the brands that make themselves very exclusive. You can only purchase them in store, they will not ship, nor will you know their price until you physically go in a brick and mortar. They have locations in the US, none in Hawaii. You are also limited to only buy 4 a year! The staff and service was amazing. The staff came by the line to hand out green umbrella and asked which item we had in mind to check stock. This why you aren't wasting your time if you wanted a specific item. I ended up waiting for 1 hr with my portable fan, I never travel without this, it's a life saver in humid conditions. When I got in the store, it was tiny fits 8-10 customers plus 8 workers. My sales associate told me today the line is a little shorter sometimes people wait 2hrs minimum. WHAT!!!! 1hr was bad already but 2hrs! At first I wanted a cross body and I really was set on the An jou mini tote. Asked the sales associate about white Belvedere and cap-vert. They only had red and blue in cap-vert, I tried on the red and my assigned sales associate he was so honest, he said girl that does not match you. Don't waste your money on that color or the style. Now that I LOVE you for being so honest and not just telling me to buy it. America would never do this, most lie to get you to just buy. More reasons to love Italians. I was set on white and he told me the mini an jou is very popular, it's a true reversible tote. Inside was black leather and the outside was the Goyard canvas design. They didn't have white but they had black/brown, blue, green and red. Firstly he said red is not my color, green and blue are the popular colors right now but black/brown is easier to pair with everyday. I went with the classic color black/brown mini Anjou and got a little painted blue heart Goyard to look different. They do custom graffiti art on the bags, cost depends on the size. I also got the conti pouch in white because I was set on getting a white Goyard too. He said the conti pouch is a great pouch, bigger than most pouches. In my mind I was planning on making this bag a cross body! Lol 2 in one! Honest question, would I do this again? HELL NO! Did I get what I wanted? Yes. Do I regret it? Oh absolutely! I have been home for a few months and I lean more towards the conti pouch, the insert in place making a cross body was more of a go to when I go out for errands. It was more practical as a going out bag. I love my mini Anjou but it's more like a work/brunch/ girls date bag since it has no zipper. The insert helps hold my stuff in place. It does go over the shoulder. I do end up picking my bigger totes for work. If you want a Goyard, stand in line and get it! I had a good experience here. Milan is the shopping capital, a boujie girl heaven.

Line up starts at about 9:30am. Got to the store at about 11am and wait 45 mins to get in. There is…read morea store worker who comes out and asks you what you need to make sure they have in stock and you aren't waiting for no reason. Store let's in about 4-5 people max. Luckily for me they had everything I wanted. Sale rep was very helpful with my purchase. Will be going back soon!