The 20-something tech kept calling me "dear". I asked him more than once to stop it and told him why. He kept doing it and justified it by saying,"that's how I roll". His tone and demeanor was disrespectful and patronizing. He picked up my CPAP unit, asked me if I used the humidifier (which is built in to the system), then roughly detached my humidifier from the main part of the unit. He did this in a careless manner and I watched in fear that his mishandling of the machine might have damaged it. He belittled my health condition by saying that stopping breathing 22 times a night "isn't bad". He told me that the display of a 1 and a clock had to do with time. Later I found out (at another store) that that code relates to the wireless transmission of data. I also later learned that JMS had not given me a SD card for the data recording part of the transmitter. Finally I asked him to check for the unit settings in my file or in the computer. I asked him his name because I saw that his name tag was flipped over. He said, "you don't need to know my name". I looked around and noticed that all of the people behind the desk had their name tags flipped over. An employee then walked into the front office area. I pointed at the young man and asked her what his name was. His name is "Will". Will informed me that "he was doing me a favor by waiting on me". After having me spell my name aloud 4 times in front of waiting customers (it only has 4 letters, so how hard is that?); he informed me that they had no record of me as a customer. You know he never even asked me my home address so he wasn't trying that hard to find me in there. That's when I informed Will that I would be taking my business elsewhere. Also, that I did not appreciate his tone, his patronizingly calling me "dear" after I had asked him not to. At this point he walked out of the office area. Another employee came to the counter and asked if they could help me. I informed her about what had just transpired. I then told her to tell "dear Will" that JMS had lost my business. If you have to have a CPAP machine in order to breath while you sleep, it's my opinion that you deserve better customer service that what I received. read more
