i did get an unlimited pkg. however i moved from the area in september. i emailed as the website…read moresaid to do and gave them my plate number and last 4 of ssn (as they said to do) and they are still debiting my bank account every month. i have sent more emails asking to stop and they have now debited it again on the 24th of february. my next corespondence will have to be my lawyer i guess!!!! probably never get all my money back after the cancellation.

I came to get car wash. The credit card machine was messing up so I ended up paying cash. I then…read moregot a charge for the car wash on my card. I keep calling to get it refunded with no luck for them to answer. One month later and I'm getting billed again. I don't even live in this state and I can't get anyone to answer the phone.

This place is always jamming every time I go by so I figured it was time to join in the fun. There…read moreare two lanes to decide and purchase what kind of wash you want. After that you line up your tire, throw your car into neutral and enjoy the ride. It was a colorful experience...no really, look at the pictures! My daughter and I pretended to be in the ocean, then getting attacked by an octopus, and coming out the other side of the Hsaw Aknow aka Wonka Wash. Once finished, we parked for a free vacuum. It's an interesting setup because you have a vacuum on either side of you, each with a different attachment. There were two bins, marked "clean" and "dirty" for what I presumed was supposed to be for towels. I didn't have any and my scan of the other bins were the same story. It was quick and efficient. I wish they didn't usher us into the wash so close to one another. I know it's quicker and more cost efficient but if makes me so nervous! Many times your car is being sprayed and pelted to a point where you can't see anything. What if the person ahead of me brakes unexpectedly?What if there's a malfunction? Yeah, yeah it didn't happen but I still think about it! Nonetheless, fill up the bins and I'd be happier with the experience.

Paid $20.00 for a next to highest level package. No air in the air hoses and no tire shine applied…read morewhich I paid for. I asked one employee and got different answers. And another told me that the management was not ever around and that there was a lot of things not working correctly. She finally apologized for things being like they were. None of which was her fault. She was nice but couldn't really do anything much about it.

They suck they have progressively got worse and worse took truck by there today got a $40 interior…read morecleaning and they didn't even wipe the inside out they sprayed Windex on everything to make it look good after it dried didn't even wipe the back of the seats off been going there for 2 years never had a problem until recently

Closed when it was supposed to be open. Exterior of building did not inspire confidence or match…read morewith the word "luxury."

I love this car wash. You can't beat the price - or the abundant free vacuum cleaners. With a…read moresubscription, it's the bargain of Onondaga County for keeping your car clean. We keep all 3 of our vehicles spic and span there!

Garbage and never again! Can't express how let down I am by the utter lack of 1. professionalism,…read more2. The "managers," if that was in-fact what he was- inability to fix the situation! 8minutes I sat in my truck waiting ..and waiting and when I went inside, it was empty...I can go on but just like this business, it would be a waste of time. Trust me, TLC rad this place better

Y card was used fraudulent at this location , some low life , used my CC , for 5 months on a…read moremonthly plan. I did not. Complained to Corp, which is whistle car wash won't do anything. I will get my money back of $100 FAFO. I would strongly not recommend this location as the employees are thieves and will scam u , I will do my best to let everybody know these are thieving bastards

Jeff at this location is terrible. He took my membership sticker and canceled my membership on the…read morespot. I have never had an issue with other employees at this location until 12/3/25 when I unfortunately had the pleasure of having him walk up to my car window. I had my kids in the backseat and they asked why he was mean. Goes to show his professionalism and his demeanor when he initially walked up to my car. After going through the car wash I processed what had happened and went to ask for my sticker back so I can use my membership for the month I paid for and he said no. I will admit I did use some language that I'm not proud of in the moment BUT I was taken back with how he spoke to me when I was in my car with my children. I left a review on google and a response was left with a number to call to resolve this issue. When I called the number Jeff answered the phone. He showed no remorse with how he acted and when asking to talk to someone else and said he "gave me a number to call" which was the location he works at. As someone who has 10 years experience in management I am taken back by the lack of professionalism this company has, especially this location. You need better training for your management staff.

I'm honestly not even sure how to put into words how disappointed I am with this car wash. I paid…read more$32 and specifically asked them to pay special attention to the roof since it had been a while since my last wash. Unfortunately, that request seemed to be completely ignored--the roof was still dirty when I came out. To make matters worse, I had to try five different vacuums before I found one that even worked, and the one that did barely had any suction. There was still debris on the car that should have easily come off during a proper wash. The employee directing cars into the wash seemed far more interested in talking to someone else than paying attention to the vehicle he was guiding. Considering I was already a bit nervous going through the wash, that didn't exactly inspire confidence.

Ok I gave yall several good reviews but now the bad please work on the vacuums! Many are weak or…read moredon't work at all.

I had a membership on my van then got a different vehicle. I got a membership on my new vehicle and…read morethey were supposed to cancel the other membership. That was in March 2026. I just discovered today that I've been charged double membership every since March. I should have been more diligent to make sure the other one was canceled but I "assumed" they would cancel the other one. I'm sure I won't receive any refund, even though they should act responsibly and issue me one, but I am canceling ANY AND ALL membership!! Will not recommend TLC at all.

These MF have been charging my card after I clearly stated I was not doing a membership, over 6…read moremonths of them charging my card! They don't even have a way to contact them because they don't have the correct phone number posted. Place needs a reality check and a refund policy ASAP! DONT GO UNLESS YOUR GETTING A MEMBERSHIP FOR LIFE!

I got my husband Toyota Tacoma washed. We had accidentally spilled some of our protein shake and it…read moregot through the seat. They did an amazing job cleaning and taking the smell away. The dog hair was still on the other seats. I would highly recommend to take out any thing of value. I did notice finger prints on my Ray Ban (it was empty) and Coach case (regular eyewear). The item was still in case but why did they have to open it? I had placed my sunglasses on and removed my eye glasses. I also had change in a designated area and it was gone.

They did a great job on my car, better than the other hand car wash I had done recently. I had an…read moreoutside only service and it was done quickly. The price was not bad at all. $15dollars for car wash is ideal, plus 5 dollars tip. They also have different rates say for basic, or inside cleaning, and vacuum. When I came I was the next in line, so I don't really know how the wait time would be if it gets crazy busy. There was only one guy working in the line when I came, and he did it quickly, and properly. I am satisfied with the service. They have waiting areas outside and inside- enough seats to accommodate rush hours. They also provide basic car maintenance and repairs, I think. Call ahead to inquire though.