JM Design Build far exceeded our expectations with the entire process. While vetting several builders in the Cleveland area, JM shot up to the top of our list for a couple of reasons. My brother-in-law used JM to do a remodel of their kitchen/dining room, and I was very impressed with the quality of their work. I was also impressed by how responsive and courteous they were with their replies. You'll be shocked at how prompt the responses are. I don't like to bother people on the weekend, but that didn't stop JM from providing me details and info during the weekends, when I wasn't expecting it. We were very happy how accessible Kevin the owner was during the entire process. They were very easy to communicate with and treated us with patience as we went back and forth with questions regarding the scope of the project, and trying to fit within our budget. We determined JM Design was our builder of choice because: 1. They were very responsive, courteous, and up front with all the information we were looking for 2. The quality of their work was easy to see with pictures from their website, and seeing the work they provided for a family member 3. Their price was fair compared to other quotes we received (Not the cheapest, but we've made the mistake with going with the cheapest too many times). 4. We had a very unique and challenging design in our minds. Rather than suggesting less complicated or easier designs, JM loved the idea, and confident they could make it a reality 5. They invested the time to respond to dozens of email/text questions/concerns and made several trips to our home to help us discover the best plan for the budget we had Once we signed the contract and started the build, I was surprised that JM Design Build continued to treat us like they were earning our business, as other contractors we've used didn't seem to be as pleasant once they secured the business. As each working day would end, JM's team would clean up the job site, leaving it secure, and removing any hazards, which allowed my family to continue using the back yard, and my dog to run around without the threat of stepping in anything that could hurt him. These guys were very flexible during the build as we wanted to make last second minor changes, Kevin the owner worked with us to provide multiple options, and worked with us to provide multiple drawings of the project so we can get it right. JM was very diligent while working with our city to follow very specific building codes, and inspections. We cannot say enough about the building team. It didn't take long for the experience and expertise of their carpenter Neil to show, as the small details of the project were very impressive. Our neighbor went out of her way to tell me how she was impressed with how detail oriented the build team was. She said, "I knew you were going to get a quality product because how detailed everyone was being." Kevin the owner pointed out a couple of things that he thought weren't perfect and that we didn't even notice, and they would fix. My wife and I are extremely happy with the final product. We were expecting the worst based on our previous experience with multiple builders, but we ended up with the best. JM Design Build finished our project on time, and never once came to my wife and I asking for more money than we agreed on. In fact I know they had to make additional fixes they weren't planning on, because of mistakes or poor work done by the previous builder of the deck. JM Design Build IS THE FIRST builder/contractor that my wife are happy to refer. read more

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DO NOT HIRE THIS CONTRACTOR!!! The contract to refinish our basement was signed in August 2018. The work was to be completed by Thanksgiving or Christmas 2018 at the latest and it is currently still unfinished as of November 2019. We were knowingly lied to about permits from the beginning. After continuously requesting to see permits and inspection reports, the Project Manager, Jerry Salupo, finally admitted no permits were applied for at all (February 2019). The initial 8-week delay in project start was because it "took longer than usual to get permits". The first line of the contract states that they were responsible to obtain all permits and inspections. We then stopped access to home until permits were issued. After this, they could not get their plans approved by the local building department even after several renovations. The work was not done to code and has caused a very dangerous situation that must be addressed at our own cost. They installed only 1 egress window and it doesn't provide enough space for even a child to climb out (where 6 small children sleep). They are responsible for knowing the code. This is probably why their revised plans would not be approved by the building department. They charged extra for work not done: to move a wall they put in the wrong place; to level floors (over which they laid flooring anyway causing the floors to buckle and warp); to remove awnings (with no attempt to repair the damage caused to the porch soffit). Most of the drywall work was done by an unsupervised apprentice. It needed extensive repair. Only one person was working, intermittently, and we were not told when or if anyone was going to show up or pulled after only a few hours They gave constant excuses as to why work was performed poorly or not done at all, often claiming of ignorance or surprise at poor work. The Project Manager did not supervise or check on work. We often had to call him to complain and called the owners to come out on several occasions. We sent the first Certified letter with deadlines for resolution before terminating the contract. They did not pick it up for a month. The deadline to contact us had passed by then. In an attempt to give them one last chance to rectify the situation, we sent another Certified letter on October 22, 2019 and left a voicemail telling them it was coming. When the second letter came back "Return To Sender", we called again, talked to the Project Manager who agreed to pick it up at our home the next day. It has never been picked up. read more

Five years ago this company installed a composite deck for me. They claimed it was TREX product. It was not. They got it from Home Depot. They claimed they knew how to install it. They did not. Boards were installed too close together and they warped within months. JR came back the following spring to try to fix it. This too was a complete failure. Pooling water, warped and wavy boards make this project a complete failure. Total incompetency! read more

They talk a good game but do not deliver. Most days they sent in one guy to do a whole basement remodel. TOOK FOREVER. Every day we had to look over the work and have something corrected. We are not that picky, however they just work to get done not to do good work. Most all the work was low quality. It was a constant battle. Now a few years later our celling is falling down which is still under warranty. They will not return our calls or email. DO NOT USE THESE GUYS! read more

My wife and I had a pleasant and professional first meeting with JM. This relieved us as this was different than other quotes. We were given a tidy 6 week schedule for work. That was basically the last time things went according to plan. After the first week, what we were told rarely took place. Our home was often left a mess. We had workers use our personal groceries as if it were a convenience store. We constantly had to check and double check work and re-ask for simple tasks to be completed. We lost power in 50% of our house for 6 weeks and their team could not figure out the issue, suggesting a total rewire until I had an outside electrician come in, who fixed the issue in a matter of hours. Plumbing work has lead to leaks on multiple occasions. There were multiple days when we would have one or two worker show up for 2-3 hours and leave. I am still cleaning up paint off of my floors in several rooms. Although JM usually responded to our requests, it was often after the 2nd, 3rd time leaving us feeling like they didnt care. They ran out of material and lost items that we purchased delaying the project even more. The final product took 15 weeks. I am writing this review 2 weeks after they have left because my house is now gushing water AGAIN from a shower that they installed. I chalked a lot of what happened up along the way to the nature of renovation, but this goes far beyond unexpected hiccups. I already am concerned about what my house will look like 6 months from now if we are having issues less than 2 weeks after they have packed up. read more

I'm very reluctant to even give this company a 1 star after the nightmare I had with this company. Below average work and very unprofessional. Check there BBB they aren't even BBB accredited. read more

JM Design did not pull a permit for work. although required to do so. They installed alternate materials and incorrect (less expensive) without Owner's knowledge. Created invoices that were approx. 25% higher than original quoted costs. Serious internal issues within this company. Owner contends that materials were ordered by an associate (the JM Design project manager)who was not authorized to make purchases on behalf of the company and would not stand by original costs/materials. JM Design cashed over $17,000 of homeowner checks, but claimed they only were paid only $5300. They then threatened to file a lien on homeowners home and "exercise our legal collection rights." They advertise (website) as a design/build company, but wrote a contract for labor only and asked the homeowner to purchase materials themselves, which homeowners did, through JMs project manager. They then do not stand behind any of that transaction and proceeded to claim owner breach of contract. Plumbing and electrical work was not completed by licensed tradesman. If you look at other negative reviews online, they all have the same general consensus of unprofessional and unethical work practices. They tried to settle with homeowners, with the demand that homeowners remove all negative reviews from the web. UPDATE: 2/28/18. Still no resolution to this project (first money changed hands in March of 2016). JM Design agreed to return all money in October and backed out 5 days later. Work that was installed (solid surface shower walls) is now delaminating from the wall. Will have to be demo'd by another contractor. read more

After a good initial meeting it was all down hill from there. While remodeling our first bathroom multiple things were installed improperly. The bathtub,tile, exhaust fan all had to be redone. While trying to shove a supply duct between two joists they managed to bust a hole and knock down a light in our kitchen ceiling. Then they were going to just put the light back up without patching the huge hole in our ceiling. Luckily I was home at the time and caught this.The gentleman that butchered our first bathroom was taken off the job. We should not have allowed them to continue with our master bathroom. They had a new gentleman work on our master which seemed to be working better...that was until they finished our bathroom and my wife was taking shower one week later. I was in the kitchen below and water started pouring through our ceiling. They forgot to seal our shower floor properly! We obviously didn't use them on our kitchen remodel. While working on my kitchen remodel we found that they incorrectly pitched the drain pipe in our master shower and switched the hot and cold water lines. We found multiple other issues including electrical problems that were fire hazards. I spent hundreds of dollars fixing their problems and Jeremy the owner was supposed to send us a check to pay for their mistakes...5 months later I still don't have a check. I would like to warn anyone out there not to use this company. We have spent much more money than we ever imagined trying to fix their problems. read more

We hired JM Design Build to remodel our kitchen in 2012, he gave us a time frame of 4 weeks, and it took 3 months! His unskilled laborer did most of the work, and ended up putting an over the range microwave on our brand new granite countertop, cut through a water pipe in the kitchen (flooding kitchen and ruining basement ceiling tiles), didn't check to see if plumbing was hooked up correctly and damaged our brand new cabinets, did not check water line to refrigerator which also leaked, and scratched wood floor while installing the oven because they did not protect the floor once installed! Also, we ordered 1 type of cabinet and received another, nor did we ever receive warranty paperwork. Horrible experience, I know of others who have dealt with them with similar experiences.. Also, the owner does not like to put anything in writing. If you do decide to use them - PLEASE GET EVERY DETAIL OF COST AND PROJECT IN WRITING!!! read more