Bad customer service service and they don't answer the phone plus the reviews are not good

Please read my review and experience carefully and save yourself the money and headaches! Go elsewhere! I will be filing in court first thing next week against Charlie and this business establishment as I am not the only one who has experienced purchasing a scooter from this store that is either not functional and/or breaks down very quickly after purchase and per his request to take him to court for resolution. Here's the backstory: I purchased a 50cc scooter from Charlie on 6/22/24 and paid for him to deliver ($50.00). From day one this scooter (literally upon drop-off) had problems and we called him the same exact day he delivered it. His response was "it needs to warm up." Within the first 30 days we kept trying to "warm it up." Still couldn't get this thing to go over 15 MPH or stay running. Being out first scooter we trusted he was being honest and it just needed to "warm up." So there it sat, a driveway ornament that is completely useless. I spent the next few weeks trying to still "warm it up." Nothing. Still not up to speed and won't stay running. This scooter has not left my neighborhood because it is not operable nor safe to have on the streets. Called Charlie this morning again, he tells me and my husband to clean this, clean that, blow out this, blow out that. Nope, still nothing. Won't stay running. My husband called again, Charlie was everything but professional and wanted more money to pick it up to "assess." Mind you it hasn't been able to be operated since day one. After telling him that since this scooter and still under warranty and is not drive-able, that he should do what's right and pick up and fix this. He hung up the phone and would not answer. So, we drove to his store and tried to have a decent and calm mannered conversation with Charlie to get this resolved, he still demanded more money and would say nothing more than "you pay fee." I do have this all recorded. Once he was informed this was being recorded he got very angry, turned his hat backwards, came from behind the corner pointing and saying "turn the camera off" repeatedly while pacing in front of my husband. He then went to the back and would not come out. Officers were called to assist since Charlie was getting irate and that is when Charlie took off in his truck before their arrival still making his own demands and no resolution. The discussion with the officers and information obtained will be held for court date. At this point, we do not trust this establishment to even touch this scooter, there is something very fishy about this business. So...To be continued... read more

Very poor customer service. Doesn't stand behind what he sells. Purchased a Four Wheeler from this company had it two weeks and took it back to the shop twice for different problems. The last time for a broken frame. Salesman said couldn't do anything about it. not a very good company that doesn't stand by what they sale. Don't buy anything from them if you want to be satisfied with your purchase..........no rating !!!! read more

Business never answers phone. they are a waste of time!!! They are very unresponsive will not be going here!!!!!!!!!!!!!!!!!!!!

i had bought 2 atvs from here 1 of them ran fine but wouldn't speed enough the other on ran and then cut off J.L scooter said they fixed it and they didn't this business needs to be shut down I'd rather spend my hard earned money at a legit dealership 0 stars read more

Great people and great prices. Best place in winston to go for atv or scooter. They got a wide selection to choose from and great customer service. Would definitely do more business with them in future. read more

NO STARS!!! Do not buy from JL scooter! I should have read the reviews before I decided to buy from this place. Traded my old scooter in for A BRAND NEW ONE that never could make it more than 15-20 minutes at a time. I was stranded on the side of the road more than 10 times in 2 weeks. Had to keep bringing it back to the shop where they said they ' fixed' it. They never could fix it but they just kept demanding the remainder of the payment. I was NOT going to pay for a broken scooter. So this guy decided to take the scooter back and halfway ran me over with it trying to put it in his truck. SUPER UNPROFESSIONAL. read more

ZERO stars! These scooters are extremely poorly assembled. Holes for screws stripped out and screws missing. Entire frame rattles and shakes when riding because of missing screws. If you have someone you want rid of without going to prison, just buy them a scooter from this place. It'll do the job for you. read more

BEWARE! If you buy from here, be sure you check all the screw holes around the scooter to ensure they have screws! Only one screw was in place to hold both front panels! Paid 125 dollars extra to have alarm installed and scooter was delivered without the alarm owners manual with instructions. Made several requests over 2-week period for it to be put in the mail, but it has not arrived. This is the second scooter we purchased from here. The first one, identical to this one, had a rear fender that was not installed properly, which worked loose and carved a groove in the back tire. However, this malfunction allowed us to identify the scooter when it was stolen a few weeks after purchase. The first one was 1180 dollars including a storage box, helmet, and delivery. When we returned a few weeks later to purchase the exact same scooter, they wanted to charge us 1350 for the scooter alone, and kept saying, "It Christmas special!" We have another family member looking to buy a scooter right now, but we definitely steered him away from this place!! read more