Customer service is friendly and communicative…read more Pricing for services and products are very expensive compared to the average family photographer you can employ and the printing options available online. If you want a high quality print with a traditional indoor studio background, this is the place for you. But if you want a variety of digital photos, I would definitely go elsewhere.

Update: The owner has reached out to me. Very patient, kind and responsive. Much appreciated on my…read morepart. We have ironed out the wrinkles and have come to a satisfactory resolution. There was an unknown glitch regarding emailing the digital file. That has been resolved. Some information was not relayed to me regarding product pricing and that was discussed. Also, the fact that I could have had input as to cropping was discussed. Hoping the replacement portrait is amazing! Thank you Maryann. This is a review of the Spokane WA studio and product. Although the photographer and the sales gal were very nice and friendly, I feel like this is basically bait and switch. You are promised $1000 free to cover the $300 sitting fee and $700 11x14 portrait. I was never actually told the pricing on all the portrait options shown, so I thought I was choosing the cheapest and therefore the $700 option. Wrong! I guess you need to actually ask for that option. Idk. So I ended up paying an additional $200 for my "free" portrait. I had also opted to get a digital 5x7 photo for $195 so I could get my own prints, cards, post to social media, etc. What I got today was an 11x14 portrait that was not in focus nor was it cropped appropriately, so the subject(s) were very small. Really?! That is so unprofessional. And my digital copy? I got an actual cheap 5x7 print. No info about accessing a digital copy. So am I just supposed to scan this print? And lastly an FYI ... any great reviews are from many years ago and seem to be of the Kennewick studio. This company should be ashamed.

Firefly has done our family photos for years and they always hit it out of the park. Super easy to…read morework with, always professional and the results are consistently better than we could ever hope for. Highly recommend for any photography or videography needs!

From the owner: Capture the joy and love with expert imagery, be it a grand wedding or an intimate family…read moregathering; every shot tells your story.

Rachel is outstanding! We found her on Thumbtack originally but I'm leaving reviews everywhere I…read morecan for her. Her artistic eye and photography style have captured the intimacy of my husband and I's relationship for our wedding, the fun we have in our family shots, and our joy and excitement in our engagement shoot. Her pricing is fair and she offered us a discounted rate for booking early (a year and a half in advance). She has tiered packages and goes above and beyond to get exactly what you hope for and more. Rachel will continue to be our family photographer year after year, so long as she will have us.

Rachel is a wonderful photographer. She is great at getting people to relax, and definitely strives…read moreto take the best photos possible. She is willing to work with you to figure out exactly what your wants are and how to achieve them. She took both our wedding and engagement photos, and we couldn't have been happier with any other photographer! She also specializes in family photos and senior photos.