THEY WROTE BACK - I REPLIED…read more.. "...rest assured we know what a tow hook is." "We arrived and informed you there would be a possibility of damages due to the conventional tow hook spots being inaccessible." Apparently, your tow driver does not and did not know where the tow hook on the rear bumper is on this car - the tow hook on the car is on the rear bumper which was easily accessible. This is obvious in the first photo. These photos are also before the pull, they are photos of when it was stuck. Also, the original damage caused to the car was in the front end - not the rear - which is also obvious in in the first and last photo. "I spoke with your collision center as well and sent them the hold harmless form you signed. We agree, this could have been avoided if you hadn't driven off of your paved driveway onto a boulder. " The front-end damage could have been avoided - but your driver caused the damage to the rear axle assembly WHICH NEVER TOUCHED THE BOULDER !!! Also, I too talked to collision center, and they pointed out that although the front was damage by the boulder, your tow driver caused the damage to the rear axle assembly, and that he should have definitely known about the tow hook on the rear bumper and have pulled the car off the boulder from that point - not from the rear axle assembly!

Service here is horrible. They've had my car for over a week. The customer service is rude. I can't…read moresay enough on why you should never ever ever bring your vehicle here to have it repaired whatever you do stay clear from Hill Country customs and New Braunfels Texas .

Scam Artist in Disguise - Avoid at All Costs…read more Around 6:30 PM, after a 12-hour shift, I pulled over on the freeway because my driver-side exhaust pipe had slipped off and was dragging. While waiting for family to arrive, a man in a white Chevy truck with yellow emergency lights stopped. He was around 5'8", gray beard, with a young girl (his daughter, I assume) in the passenger seat. Before even looking under the car, I told him exactly what was wrong -- the pipe had come loose just past the catalytic converters and was scraping. I made it very clear I didn't need anything major, just for it to stop scraping so I could get home. I also told him I could give him gas money or $50 as a thank-you. He agreed. Without saying much else, he immediately had his daughter bring over a jack and an angle grinder. He then sawed off the exhaust pipe completely -- a process that took maybe 15 minutes. Afterward, he told me to start the car (now sounding much louder, obviously), said it "sounded better that way," and started writing something. What he handed me was a printed "receipt" charging me $350 for "grinder work" and a "torn O2 sensor repair" -- both of which are absolute lies. My O2 sensor wasn't damaged, and I had no check engine light or error codes. When I refused to pay, he got aggressive, trying to crowd me against my trunk while saying his daughter was a witness that I "agreed to pay." Let me be clear: I didn't ask him to cut anything. I didn't approve the cost beforehand. I didn't agree to pay a set amount. I didn't even call him -- he pulled over on his own. He started fake-calling someone and threatening to "get me towed." When I stood my ground, he said absurd things like "death by deceivement" (not a real thing) and started trying to manipulate me into paying. Then my family arrived, and he yelled at my mother while trying to guilt her into paying. My mom, wanting to de-escalate and get home to my recovering grandma, offered him $140 -- which he snatched and left with. The receipt he gave me? No name, no client info, no license, no car model -- completely bogus. This man is a predator who takes advantage of people stranded and vulnerable. He intimidated me and my family, lied about the damage, and tried to bully money out of us for something I never agreed to. He's running a scam operation with no integrity, and dragging his daughter along for it -- which is honestly heartbreaking. To the man who scammed me: You said it would cost $60 to weld the exhaust back on. So why would it cost $350 to hack it off? You're not just dishonest -- you're deliberately abusive. I hope someday you feel the kind of violation and disrespect you inflict on hardworking people. Avoid this roadside "mechanic" at all costs. Call a tow truck or wait for someone you trust. This man is a scammer and a thief. BELOW ARE THE PHOTOS OF THE RECEIPT HE USED FOR EXTORTION AND THE AFTERMATH THAT SUPPOSEDLY COST $350 https://www.imghippo.com/i/Dosj5576vE.png https://www.imghippo.com/i/BEU1944GWk.png

They were the only towing company thay stopped while I was waiting for the san antonio free…read moreroadside service guys to come..while they were in between a shift change I waited nearly and hour before veterans guys stopped to help me..thank Goodness because my truck was loaded with parts I needed to deliver..So thank you guys sooo much for rescuing me!!

I'm impressed because this location of Crash Champions served me well! My individual service writer…read morewas Richard, and he was forthcoming with the work that needed to be done on my car, interfacing with my insurance company to get it processed, and they were able to effectively make the repair in a timely fashion. I also got to meet the new general manager, who was attentive to my questions, and who I noticed interfacing with the difficult customer. He remain professional and calm while this potential customer aired her grievances, which were larger directed at her insurance company. Even though she was getting angry, he remain calm and collected. If any other work is needed on my car, I will be bringing it back here. Thanks guys!

We had the best service from these people. Derrick would text us on all of his behind the scenes…read moredealings. Yeah it took awhile, but my truck is older (2008) and was molested in the parking lot of the Doubletree by Hilton by the airport (someone tried to steal it and ripped out my ignition and steering column shroud). Excellent service at Crash Champions, and they even polished out some of the scratches around the door handle that was pried open. Word to the wise, don't park anywhere near the airport. There is little to no security and no one from the hotel pulled camera footage for us. Thank god we had comprehensive coverage and AAA insurance!!! Probably some loser gang member brought in this country illegally that did all this damage. You can't start a dodge ram without a key fob people. That's all I digress. Be careful people buy a steering wheel lock!!!

5 stars! Yalls attention to detail is amazing. Thanks Greg and the rest of the team! I really…read moreappreciate your time and professionalism! Stupid Jagurs!​

Manager was very kind to me and helped me before opening time…read more Went beyond the call of duty.

Best price in comparison to three other local towing companies! Service was within 15 minutes and…read moresuper easy to pay online. Communication was clear and consistent. Ed, our driver, was friendly and professional and fast. I will use this company again if I should need help. Highly recommend

Terrible customer service! Fees change daily and you will wait longer than an hour to get your…read morevehicle after hours.

Ellie was amazing professional ....she was caring and helped get my son's car to the shop from…read moreoverheating. I wouldn't recommend anyone other than quantum towing. They are local and know what they are doing.

I had a really bad experience. This whole company is ran by coke heads. They made me feel…read moreuncomfortable as a female because they kept hitting on me when it wasn't reciprocated. They are money hungry people just trying to finesse their way through. They over charged me, currently fighting with cc company about this. Horrible service and disgusting quality. I should've just rented a U-Haul and done it myself. Really disappointed.

Honesty, Quality and Value. I have used them several times…read more I am always pleased beyond expectations Eddie Will take care of you. Good Christian witness. I will always go there.

Alex is the best! They are so helpful and considerate. Prices are not crazy expensive and they have…read moregreat communication skills. Will definitely go back!

J & S Towing was the best from start to finish!! Calling from out of state. I called looking for…read morerates and to set up a tow. Dave gave me a great rate even though my car was unattended and the keys were with my son. Driver (Terry) called me right away, He was already on the way! Picked it up kept me appraised of enrt, on scene, and completion. All I came in contact with were pleasant and kind. Thank you, Thank you, Thank you! Rates were very reasonable. Not only will I use them again if I have the need. If I am ever in the area I will surely stop by to give my thanks in person.

I definitely recommend this tow company. They arrived quickly and the customer service is…read morefantastic. Julian is such a good guy and hilarious! He made the ride to the dealership fun during a not so fun situation.