Frequently out of items. Today it was ham. Surly staff. Lacks the freshness and quality it did when it first opened. Bathrooms have been closed for weeks now. Cleanliness concerns. Trash all over the sidewalk outside the door. I doubt this location will stay open long term. Not reflective of the typical JJ experience. We will not be back. read more

ZERO STARS...It's only getting 1 STAR cuz I can't post without selecting one. 5/21@410p went to JJs. Walking in we thought they were closing because they had chairs turned upside down on the tables like they were going to mop. At a table near the door there was an older couple waiting for order when walked in. Another man was sitting at a table with paperwork on table in the corner. What first got me was I saw a young girl with large bluetooth headphones on at the sandwich making table wearing a white tank top with her stomach showing. Girl (blonde hair) who took our order barely spoke. She was dressed in a sweatsuit. No one had on a uniform. Neither girls knew the menu items and kept looking up at the sign. When I mentioned I wanted a "unwich" the blonde asked the male worker in the kitchen to look at the lettuce bucket. He seemed to scavenge through to find decent leaves while tossing out the old infront of us before finishing ordering. At this time a couple came in plus another young man and two other gentlemen behind him. As the line got longer and no sandwiches were getting finished the man in the corner table just sat there. I mention him because as we were finally leaving 33 minutes later with our food in hand the man said "Thank You". I'm guessing he's either the owner or manager. Either way, my experience working in the restaurant industry he should've got up to help take orders or make sandwiches when seeing the staff was struggling. As our sandwiches were being made and wrapped in the paper my fiancé noticed the Blonde girl cut the tape with her mouth that she taped our wrapped sandwiches in. TOTALLY UNACCEPTABLE!! Once in the car I sanitized the outer wrappings with a sanitizing wipe. It took 33 minutes to get our 2 sandwich order. I'm not on YELP, but after this experience I went on there and wasn't surprised about ALL of the negative reviews. This is the ONLY JJs near our small town and we will NEVER go here again. I honestly believe a JJs Corp Rep needs to visit this store unannounced and see for themself. read more

This place sucks. How hard is it to make a sandwich??? Wouldn't come here again if it was free read more

Went here again after a few years and it's still the WORST JJ I have ever been to hands down. I don't know how they can carry the JJ name as a franchise with the quality and customer service they give people. You walk in and it screams unclean, unfriendly, downright rude, and uhh "casual"wear for their clothes? The girl working the counter had me waiting few minutes while I watched her slowly break open rolls of pennies with no eye contact standing right in front of her. She logs in to take my order but says nothing just stares at me. A dead stare, for a good 8 seconds until I say "are you ready maam?". I get an eyeroll "Watcho order?". I would have walked out but my daughter is pregnant and had a hankering and I was on a mission. After a "FREAKY SLOW" and long moment I get my food. They are about 1/3rd the size of real Jimmy johns sandwiches. I can't believe I paid 30 bucks for this. I bas8cally got slims on day old bread, or several days old, I can't tell because they don't make their bread daily despite being a requirement for the franchise. I grew up where jimmy johns was created in Illinois outside Chicago. This place has no excuse. They NEED shut down. What a shame. They need reported to the franchise like, a year or two ago. So bad. Don't go. read more

I wish I could give a review on the food but I can't because we walk in to chairs on top of tables and the girl at the counter telling us they have bread for ONE sandwich left! How does a sandwich shop not have bread at 2:00 on a Saturday?? read more

I ordered on line, waited,waited, waited Tracking was stuck at ," Order Received " I called. After being placed on hold 3 times they came back and said, "sorry we don't have a driver". When was someone going to tell me? Sorry we will refund you. Piss poor service Always disappoints The manager should take initiative and get behind these problems No one is leaving you a good review The problem is the local manager Who runs a business like this. I am going to contact the regional branch and have the franchise branch notified about the bad business read more

Took 45 to 50 minutes to get my sandwich. When it came it was wrong and the unsweet tea tasted like cleaner or detergent. When I called the person who answered was not very friendly and told me it would be an extremely long time before they could replace the sandwich they sent incorrectly. With only ordering one combo and it being $16, I think it should be right! I waited almost an hour for them to not send the correct sandwich, so when I called back they said he was on the way. Called back again an hour and a half later and they still had not remade my sandwich and didn't even know what I was talking about. The lady I spoke with to begin with never had them remake my sandwich. Took over two and a half hours from start to finish to receive the correct sandwich. Very poor customer service. read more

Never going back. Had a bad experience September 21, waited until October 27 to try again. Worse. The restrooms are STILL "out of order", dirty floors, dirty tables, no tea, no one wearing uniforms, employees, therir families, kids, significant others all piled up in one corner as well as one groups worldly possessions. WTH? The food missed the mark. Warm veggies, old bread, unripe tomatoes and stingy with the meat on a sandwich that is supposed to be made with double meat. I've never seen any kind of management or leadership. I don't even know what a Jimmy Johns uniform looks like. This location in it's current state will never be profitable or deliver the Jimmy Johns quality and service expected from the brand. Oh, and I was supposed to be contacted from my last two surveys. Nothing. Maybe the whole company has gone to garbage??? It will be difficult to change my mind. Zero stars. Do not recommend. read more

I ordered the Italian sub for my husband for lunch today and for the past hour he has been vomiting and very sick. I just moved to Shelby and never ordering here again. read more

I will think twice about coming here again. People overcharge you for things you didn't order. I ordered unwich that came to over $10. Then got charged .53 for simple cup for water. Skip this place, I'm done with this Jimmy Johns. I agree with the rest of the reviewers. read more

Jimmy John's - After buying a $10 sandwich, I asked for a cup of water and got charged for a large cup. I'll think twice next time. - Sandwiches Near Me - Shelby, North Carolina

This is the second time I have tried to order delivery from them and they call me after I pay to inform me they don't have a delivery driver...SO WHY ARE YOU OFFERING DELIVERY?! Like there whole slogan is freaky fast delivery and they cannot even deliver at all. They call me to ask if I can pick it up every time but I work at the hospital and cannot just leave my patients. Super frustrating. read more

My daughter and I were excited to find Jimmy Johns in Shelby! What a disappointment!!! I know it's been five years since I've visited one, but excepted more! The menu was very confusing and very little choices! They had no straws??? It was total confusion! We got two sandwiches and two drinks, a good of chips and a large pickle! It was twenty dollars!!!! Bread was hard and sandwich was just ok? Won't be back!! read more

My wife and I decided to have a late lunch at Jimmy John's after a busy morning of errands. When we walked in through the door their were three employees on their iPhones. We weren't greeted when we arrived and it took 2 minutes for the employees to acknowledge us. After that, my wife's sandwich was made with tomatoes which she requested NOT to be included. Hopefully next time when we decide to eat there service will be much improved. read more

OK, so Jimmy John's WAS freaky fast. Fourteen minutes after I ordered online, the sandwich arrived at my door several miles away. I don't like that just one eight-inch sub cost me $12 with a small tip. No drink, chips, pickles or cookies included. Just the sandwich. The $5.79 for a sandwich is too much. And it's not a plentiful sandwich, not enough even with chips and drink I ate at home to fill me up. The bread was good but not even full of toppings. And the toppings didn't appear to be any better quality than what I use at home to make my own sandwich, which is why I rarely buy from a sub shop. Finally, can we talk about that $3 delivery charge on my order?! Don't like that at all! Companies--pizza places included--should realize a delivery fee means I tip much less to the driver. Anybody know who even gets the delivery fee? So this first Jimmy John's experience will probably be my last. Now I know it's fast, but it's expensive and not all that delicious. Sure glad those pretentious 'Smells are free' signs are there. Free is the only Jimmy John's I'll be eating unless their model changes significantly. read more

Jimmy John's - a sub sandwich with a side of coleslaw - Sandwiches Near Me - Shelby, North Carolina

the absolute worst place ever! The absolute worst ever experience! I called in an order (the wife). My husband picked it up came home and we discovered the order was only the sandwiches. I told them several times No Mayo added and was supposed to have pickles. The tuna had mayo added when spoke to the manager he said he doesn't make sandwiches as he is the manager and the sandwiches come with mayo, all of the order was missing. The manager claimed that my husband left it on the counter. My husband said the only bag was the sandwiches. I asked since the "manager" claims the Oder was missed by my husband...why did he not hollar out the door. The "manager" claimed he had a customer. My husband says there was no one there except him and he had a hard time understanding what the person was saying. The manager said he could take a pic and send it to me at 5:30. The manager said I could drive 45 min to get the rest of the order and that it was our responsibility to make sure all of our order was correct and why did we wait so long to call in with the problem. Again 45 min drive home. I told the manager I want a refund and proof that I received a refund like a picture of the refund or voided order.... Now he had no clue to send me a picture when a few minutes previous he was wanting to send a pic of "stuff." This is the absolute worst Jimmy John's I have ever visited with a now known yelp score of 1.5. I just learned the score. I have gone from being a repeat customer to never wanting to step foot in a Jimmy John's due to the lack of service and incompetence not to mention deflecting of the situation to being the fault of the customer for the order being totally incomplete and wrong. When I asked for a refund and why that was not suggested he stated "well you did not ask" then he proceeded to claim he did not know how to process. read more

Shelby Jimmy Johns is the worst. I ordered lunch for me and my co worker for our lunch break at 11:50am. 12:30 went by, 1:00 went by still nothing . I called @130and my coworker called and was hung up on. I called again to ask what was going on she placed me on hold for 4 minutes only to come back and say they are cutting the roast beef and asked me do i still want it. This is ridiculous we had to go without our lunch for that day at work. They could of at least called or something. I was going to be giving a large tip because i bragged to my coworker on how good Hickory NC Jimmy Johns was. My company will not be ordering from there anytime soon. read more

It is what it is - Jimmy John's - take it or leave - their subs are good but on the pricey side. I'm a sucker for the Lulu - basically a BLT with turkey on it. They try to be the "cool guy" of subs- the one who offers "free smells" and will deliver to your house (for a price$$). Don't get me wrong - I'm happy something took over the empty space (former ice cream shop) and happy to have an alternative to Subway. For a really good budget full length sub, you could just go to the Ingles deli... or to JBird's for a sammie and cold beer. read more

If I could give it zero stars, I would. Are the subs good? Meh. Are they overpriced. Very much so. And they charge $2.99 to deliver. And the drivers expects a tip on top of that. And here's some inside info: The owner's name is Andre. He will smile to your face and treat you rudely behind your back. Don't trust him. They fashion themselves as a step above fast food, but their staff is a revolving door because of they don't like you for whatever reason, they will cut your hours. Many people have left in the short time they've been open because he simply treats this employees horrible. I don't like giving my money to places like this. read more

Stopped in here for supper. Most of the tables were pushed against the walls. One of the long tables had tomatoes, a big bowl, and obvious prep interrupted, but the food was just sitting out there unattended. One of the tables were taken with the remnants of a meal (staff obviously) and a jacket laid on it. There were numerous chairs pushed against the part of one wall. The only available tables for seating were one long table with one chair, one other long table with proper number of chairs, and 2 small two-seater tables, all dirty. Actually one of the small tables had a mop bucket pushed up against it on one side and another bucket on another side of it. There were potato chip boxes stacked directly in front of the cash register that she wanted us to order at. (She didn't offer to move them.) And the music was so loud that we had difficulty hearing anything she said. They took twice as long to prepare our sandwiches, and they had no unsweetened tea at all. When we finished eating at one of the tables outside and went to throw our trash away, all of the trash cans were very full. My husband & I opted to sit at one of the available tables outside. My overall impression........they didn't expect any customers at all today, and really didn't care to have any. I really hope the owner sees this. Surely it is not his intention to send this message. read more

The whole place is dirty, staff is rude, sandwiches are mediocre, and the price is outrageous. Have fun paying $20 for a small sub and drink. Just go to subway. read more

We loved this place! Been several times since they opened, they are super clean! Anytime we've been by and they are slow they are cleaning like crazy! They are always so friendly and their food is awesome! I'm a vegetarian and I love their veggie sub, it's awesome! I've been impressed! read more

My most favorite cheap restaurant in the world. When they say freaky fast they mean FAST! I watched a man make my sandwich in 10 seconds at most. No joke. read more

As long as you do not deviate from the way they want to make the sandwich you will be fine. For example, do not order it without lettuce and tomato or they will mess it up. I literally told the person making my sandwich that I did not want lettuce and tomato, and when I opened my sandwich, it had lettuce on it. Even the register ticket said no lettuce or tomato. I had this happen not only once but twice. I do like the fact that the meat is all natural and do not include artificial preservatives. Will definitely go back, but be sure to check your order before you leave. read more

My fiance and I thought we would give Jimmy John's a try. Upon entering the establishment, I was greeted by two rude high school-age girls who apparently thought there was something laughable about my fiance and I. After receiving our order, we drove home to eat what was the most abysmal, high-priced sandwiches we ever had. I would not recommend Jimmy John's to anyone. You would be better off ordering from Subway. read more

Terrible experience, food had no flavor, hardly no meat on the sub, didn't even ask what we wanted on our subs and way over priced for the amount of food you received. Won't go back ! read more

My wife and I eat at the Shelby, or other Jimmy John's restaurants much - several times a week usually - We love it. But today I noticed a sandwich prep woman with a tremendous wad of hair loping over to her right shoulder and some in front. Not my preference in what I consider an attractive hair style, but certainly her perogotive. The problem I had with her hair was that she had no cap, no hairnet. Jimmy, please shore up this procedure, (and then its back to 5 stars).Thanks! read more

walked in to order lunch and was on the phone talking to my wife to decide what she wanted. once I went to the register I asked a question about a sandwich such as if it came with cheese since on the menu it did not say it did. the cashier was extremely rude, gave a disgusted face and said that it did. after I asked what kind of cheese it came with and she again gave a disgusted and annoyed look and said provolone. at this point her coworker started y because I assumed that they got kicks out of being rude to customers for no reason. I asked if the cheese could be changed since I do not like provolone, and a simple no would have sufficed for me, however I received a nasty look, a no, and "That's the only cheese we got". I was there only a few minutes and was surprised at how rude the staff was to a customer, and that they were laughing about the incident. I will try to steer everyone I know away from this place and probably never visit again. the general manager and shift managers should be ashamed of how their employees were trained and how they act towards customers. I would give 0 stars if I could. This happened on august 31 at around 145pm read more

Just opened but bad 1st experience. Hard crusted bread sandwiches are overpriced to begin with plus they charge $1 extra each sub just for cheese? Nothing special about the subs. There are much better sandwich options not too far away. read more

NOT THE BEST FOR SURE, Overpriced and leaves you asking the question "WHERE'S THE MEAT" as it is hidden under lettuce and tomato, snuggled in a kind of HARD BUN, so to say very crusty bread, it is fast on the upside but its not to fill you up too long. Its a fast quick bite and more veggies then meat, its great if your a vegetarian not so good if you like "MEAT" on your sandwich oh and Cheese is EXTRA COST. The overall quality is good and friendly staff but not my 1st choice for a SUB. read more