Good food. Nice ambience. Service was unpredictable. 2nd drink slow to appear. Had to ask for ordered salad. Our waitress was fine but I can't tell you her name because we were never presented with a check on which it may have appeared. No one told us we were supposed go to the counter to pay because a check would not coming to the table. We had the surf and turf steak and the veggie burger. Chowder was delicious. Prawn skewers were good too. Steak was tender and tasty. Burger was very good. Side salad nice with a light dressing. Strangely the restaurant policy is no substitution of salad or onion rings for fries. Non negotiable. Locked in to their computer system. Silly business decision from management to choose not to accommodate the paying customer. I guess they have never heard of up-charging for a more expensive side. read more

Food was incredibly tasty, although I have to agree that it takes them a long while to bring your order(s) to you. The waitress was nice especially when I told her that I was in a hurry and she, promptly, try to speed up that pace if bringue g the foods to us. We ordered a Veggie burger and a Chicken Burger. They come with fries regardless, as I was trying to see if I could substitute the fries with another side, only to end up ordering extra. read more

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If I could give zero I would. Ordered a chicken sandwich with satay sauce. Waited over 20 minutes. Brought the sandwich with the wrong sauce and said they had switched sandwiches between tables and would get a new one. 30 plus minutes later and my husband was done with his ribs (which were mediocre at best) and still no sandwich. Asked to see the manager. Nothing. Went to the bar to see the manager and the woman said she was "kinda" the manager, listened to my issue and said "ok". Went back to the table for 10 more minutes then out of our sense of fairness went back to the bar and gave her $50nzd for the bottle of wine we did drink and got a "thanks!" Seriously, the worst example of tourist crap ever. Go to the tipsy oyster instead. They were amazing! read more

Went here for dinner on kings birthday weekend. The cons were that we were sat down right by the bar and entrance to the kitchen and toilets which wasnt nice and it was also right where all the staff stood at the bar waiting to see if they needed to attend tables so it felt uncomfortable to talk about much with my family. The waiter bought out our entrees at the same time as our mains which was annoying so be sure to specify you want them first. on a positive note our meals were nice, my husband and I got the steak and we really enjoyed the chowder that come with it. The kids menu was good and they gave coloring activities for the kids. The desserts were good with good size portions. We tried a selection of cocktails and most of them were ok but nothing to rave about. read more

Great menu with lots of options. We loved the ribs, fries, and ambience. We would have taken a picture, but the plate looks pretty plain compared to the taste! read more

Ew! Chemical taste on steak that came on hot stone. Salad tasted of rotten veg. Sausage was cold in the middle. This place is full of expensive disappointment. Thankful they refunded us as we could only take a bite of each awful thing. read more

I'm not sure how this place has more stars than two! We went eager to grub on some amazing ribs since it is known for that and were highly disappointed when a slab of "meat" was thrown on the table with some dry flavorless sauces placed on top.... we ordered a Caesar salad as well and all it was was soggy lettuce with a couple croutons on top! There was hardly any service either... we went up to the bar to ask for service two times. The only reason I'm giving this place any stars is because I like the pic I took of the bar LOL read more

Jimmy Jack's Rib Shack - American Near Me - Paihia, NTL

First I'll talk about the pros! Jimmy Jack's has a good amount of outdoor seating, which is fantastic on a beautiful day. Additionally, there is plenty of seating inside and they leave the front doors open, so the fresh breeze comes right in. I had a nice draft beer during my stop and I would say the prices were pretty on point for the beer. I also felt welcomed by friendly staff. Cons would be the food and prices. Being a rib shack, I expected some tasty grilled foods, but I was disappointed with what I tried amongst my friend's plates. My friends ordered a burger, curly fries, calamari, and BBQ chicken wings. The burger was standard and the fries were a bit disappointing. The calamari was thick and seemed fresh, but both myself and my friend thought it should have been crispy and cooked a little more. As for the chicken wings, that was the biggest disappointment. My mouth was watering, anticipating some nicely grilled or even smoked chicken wings covered in sauce. Sadly, the wings tasted sub-standard, chewy, not so fresh, and the sauce wasn't so great. I can only hope their ribs make better impressions based on the name of the restaurant. I'd go back for a beer and pass on the food. read more

This was an unexpected port off our Princess Cruise. Decided to grab some fish n chips here. Glad we did. Enjoyed our New Zealand Cider's and view from the window. Service was quick, food good, and waitress sweet. read more

This was not BBQ it was cheap rib meat boiled until it was tender with no flavor and then smoked so they could say it was! Slow smoking on good equipment takes much longer. The thinkwho care's as long as the they get tourist that don't know good BBQ. read more

Food was not bad, however service was horrendous. We're visiting from the states so we're definitely aware that some things could be different...but this was ridiculous. In the time that we've been in New Zealand, not once have we had any issues. If anything, the staff have always been great. Here? Not so much. Not once were we checked on and we sat around for about 25-30 minutes after we were done eating waiting for the check. It was like the staff was playing who could keep eye contact away from the patrons the longest. When we finally got the check, the waiter walked away before we could ask anything or even hand him our credit card (I already had it in my hand). It was another 15 minutes before we were able to get his attention again and he told us that you pay at the bar. WTF???? Obviously we are not from around town (lack of accent or maybe having an accent to New Zealanders), and it would have been nice to be told to pay elsewhere instead of having us sit around for more than half an hour just to pay. I mean, if you don't want my money, that's ok too. Severely disappointed in this establishment's service. It's a good thing we won't be at this location for that long, we definitely won't be coming back here. 2 hours of our time wasted on this place. read more

The best fall-off-the-bone ribs so far. I've tasted a lot of ribs in New Zealand, but this is one of the best. Super flavourful, huge serving, prompt and friendly service and priced just right. Especially in this tourist town where food can get a little bit expensive, this ribs place is truly a bargain. When we stopped there, they even had an on-going promo for Sundae Sundays and we got a free one. Make sure you leave for dessert and get their cinnamon donuts -- oh so heavenly! If you're fond of those mini donuts you often only find at fairs, it's a lot like that but with two huge portions. Melts in your mouth and is sure to make you happy. read more

Jimmy Jack's Rib Shack - Donuts to die for! You must try it. - American Near Me - Paihia, NTL

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We went here last night for a barbecue and my husband got the ribs and they were delicious. I got the chicken Caesar salad and I highly recommend it. They have plenty of seating inside as well as outside and although the service was kind of slow the food made up for it. Be sure to check this place out. read more

Went for lunch after a day of parasailing and sun. We were hungry and we were not disappointed. It has American fare so we are so happy. Good portions and tasted great! read more

Jimmy Jack's Rib Shack - Chicken wings - American Near Me - Paihia, NTL

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You have done it again Jimmy Jack. Ordered rocking rack and 12x wings. Extremely good and filling. Will come back again. read more

Jimmy Jack's Rib Shack - Wings and full rack - American Near Me - Paihia, NTL

Of all the times I've been here the food is always good, nothing spectacular. Defs go on an empty stomach you'll appreciate it more

We were not very hungry when we dropped in for a mid-afternoon bite. I ordered the chicken wings which had excellent flavor. My wife ordered the potato wedges which I thought needed "more" - - - load them up with a quality cheese and some olives and they would have a 1st class offering. read more

Do NOT eat here. The queue is long and we waited. The ribs were boiled to death and then covered with Jimmy Jack's Special Sauce (Ketchup). Almost inedible. Do yourself a favour (favor for our American friends) and go anywhere else. read more

My husband and I stopped into Jimmy Jack's for dinner during our recent trip to Paihia. After a long day of hiking we were starving and Jimmy Jack's didn't disappoint! We both ordered burgers and found the portions to be HUGE! The service was okay, but we knew not to expect the same service we get in the US. read more

Jimmy Jack's Rib Shack - The Kiwi Burger- yum! - American Near Me - Paihia, NTL

Loved it. Great service. Friendly staff. Would recommend as the best spot in paihia for a decent family dinner. The ribs were so beautifully cooked the meat feel off the bone. read more

Jimmy Jack's Rib Shack - American Near Me - Paihia, NTL

I have eaten here many times and is a family favourite. Very generous portion sizes and reasonable prices. Good for lunch or dinner, but the best is if you are there with a group - the premium rib platter is amazing! Something for everyone, but the ribs are the highlight- so tender and juicy. Highly recommend, just make sure you bring an empty stomach! read more

Big shout out to this place! While on a cruise, we stopped here for lunch. We ordered the appetizer of Calamari. WOW! We get fresh seafood in the San Francisco Bay Area on a regular basis and this dish exceeded our expectations! Cooked to perfection, tender and it melted in our mouths. For lunch I ordered the Fish N' Chips because I didn't want ribs. Another WOW! Fish was crunchy on the outside and tender and flaky on the inside. NOT greasy either! Don't think we will be back in this area again, but thanks for a great experience! read more

I did not have the ribs, so those might be good. But if you are coming here to eat something other than ribs.... I found the food to be greasy and overpriced. read more

Big portions, well prepared ribs, great fries. The sauce was a bit boring, but overall a very nice meal!

Great restaurants in the Bay of Islands. It is probably the busiest dining place during the summer months. Great food. I have found it best to go in a group and order the premium platter. Lots of all the best food it provides. Ribs are delicious, chicken wings are finger licking good, wedges, fries and onion rings are great sides with different sauces to help everyone enjoy it. read more

Great staff, very helpful and friendly. Great food, I had the fish and chips, my wife had the chicken and ribs. Large portions and tasty. This was a fun place to hang out and eat and have a drink in a pub setting with TV's on the walls playing music videos. read more

Really loved this place! Great restaurant for American food. Good vegetarian options. Generous portions. Nice bar and selection. Overall good feeling in the restaurant and great location. Staff could be a bit more friendly. read more

Don't go for the overpriced bland chicken sandwich. If you are looking for takeaway go for the gyros shop.

Good price, LARGE quantities of food you could probably split most of the entrees between two people and be fine, service was good, nice location. Definitely would go back. read more