For the first time I was referred to this business! I thought I would try them to see if they were…read morehonestly one of the top places! I needed my vehicle towed now. I called them and in five minutes. They're on the way to pick up my car! They responded to me immediately! I will definitely recommend them to my family and friends. I was truly impressed, you will be too!

Worked with Ben and he was amazing! He was able to coordinate a time to pick up my vehicle and I…read moredidn't have to miss work! He was very kind, patient, and accommodating. He communicated and gave etas throughout the entire process. He even sent me before and after photos to confirm drop off. Great and easy process!

My brand new (to me) Toyota Avalon died on the freeway and Tacoma Towing was the first hit when I…read morestarted searching. I'm glad I gave them a call. Brian took care of my vehicle and confirmed that Moose's Auto Tech was a good shop. He was very sympathetic regarding my situation and all it took was a few kind words to put me at ease. I was a bit worried about having to pay an arm and a leg for the tow, but I feel that I paid a fair price for the services and would definitely utilize Tacoma Towing again if in need. Thanks again Brian!

towed my car after it had been sold and then sat on it in the yard until it had collected over…read more$1000 in storage fees. then they bothered to contact me. thieves

Quick, courteous service. They were able to tow our car in a few hours when the other tow companies…read moresaid it would be days. The driver was very courteous and helpful. No complaints. Would use them again- and may have to if Tacoma can't repair their roads.

My son was involved in a motorcycle accident on May 4th and his bike was impounded with Gene's…read moreTowing in Lakewood. During an already traumatic and stressful situation, dealing with the front office employee, Rachelle, made the experience exponentially worse. I initially called simply to verify the bike was there. Since I was not on the title, she stated she could not speak with me, which I understood. My son -- who was literally about to be rolled back for spinal surgery -- got on the phone himself to verify ownership and confirm the bike was there. Once he handed the phone back to me, I asked what would be needed for me to retrieve it on his behalf. Rachelle stated it would require either him physically being there or a notarized letter. I responded lightheartedly, saying, "Oof, he's going into spinal surgery right now, that's not going to be easy." Her response was cold and dismissive, saying hospitals, post offices, and banks have notaries and "it's not that hard." The hospital staff actually told me they rarely see notaries come in for situations like this and said a doctor's letter would normally suffice. Still, because of how discouraging and inflexible she was, I paid over $100 for a mobile notary to come to the hospital while my son was in the trauma center recovering from multiple surgeries. When I called back after obtaining the notarized letter, I unfortunately got Rachelle again. I explained that I now had the paperwork and asked whether Gene's could tow the motorcycle back to my home after I paid the storage fees, or if I would need to arrange transport separately. Before I could even finish, she snapped, "I told you I'm not talking to you." At that point, I hung up after telling her she was incredibly difficult to deal with. Today, when I arrived in person with all required paperwork, the interaction somehow became even worse. She was rude, dismissive, and spoke to both me and the independent tow driver I hired with unnecessary hostility. She demanded his registration, insurance, and license, which was fine -- but when his insurance card turned out to be expired paperwork, she again responded with attitude despite him being polite and cooperative. The most shocking part was her demeanor throughout the entire interaction. She was smirking while discussing payment and spoke in an openly snarky tone. After everything -- my child being critically injured, surgeries, hospital stress, paying for emergency notary services -- I was met with sarcasm over asking if she had change for cash payment. I fully admit I eventually lost my patience and called her miserable. I'm not proud of that. But I also work with the public every single day in hospitality and management, and I would be appalled if one of my employees treated people this way during already traumatic situations. Towing companies deal with people on some of the worst days of their lives: accidents, injuries, stolen vehicles, breakdowns, emergencies. Compassion and professionalism matter. What's important to note is that every other employee I encountered at Gene's -- the overnight employee, another office employee helping locate the bike, and the yard employee -- were all kind and professional. I've even used Gene's before without issue. This review is specifically about the conduct and treatment I received from Rachelle. Based on other reviews mentioning similar experiences, I genuinely hope ownership or HR reviews how customers are being spoken to in that office because this behavior should not be considered acceptable customer service.

Cory was dispatched through a sister company and made sure to tell me to call him directly next…read moretime. Absolutely, since I was charged $212 to tow my son's car about 20 blocks to our house. But anyway... It had been...a week. My younger son's car has been in the shop so he has been borrowing his brother's car while his brother is out of the country. His brother's car is a finicky starter and had needed jumped a couple of times during the week. Needless to say, my son and I were over the car troubles completely. Well, he got the car started and went to fill it up, then of course it wouldn't start again. We tried everything we could think of until we called for a tow. When Cory responded, he diagnosed the problem before even putting it on the flatbed. When he put it down in front of my house, he was able to prove his theory and tell us where to get it fixed for the best price. Not that I ever hope to have to, but I will be using Cory again if needed.

I would highly recommend emergency roadside assistance. When I called for the service, they…read moreanswered right away and they're very reasonable on the pricing. They also informed me well enough about the competitors in the area how much they charge their dispatcher and their drivers keep in contact with you. How long the wait time until they get to the car when they arrive and they verify with you which vehicle it is and license plate number so they don't make a mistake which I really appreciate the professionalism, and they also work with you on and where you need to drop it off so once again, I highly recommend using their services

OK to make a long story short they did tell my car it was kind of my fault and kind of night I…read morenoticed at 5 AM it was gone. I parked it there at 2:30 AM and by the time I picked it up at 9 AM it was $450 to get out but working with my mom's apartment complex. I was able to get it out for 250 so the prices are through the roof to get it out But if you go in and talk to the people, their customer service is great as long as you're nice to them, they're very friendly people and just doing their job. You can't be mad at them.

Scammed my grandma out of her life savings. They illegally impounded her vehicle and didn't want to…read morerelease it to her for half a year, racked up storage fees. My 78 year old grandma has to go back to work now because of them. Bastards

Starts as one of those days, go to work, everything is smooth and right as rain. Then you do…read moresomething stupid by locking your keys in your car, not only that but you realize that you left it in the trunk. Now you feel the of having to call the roadside assistance company , As well as your husband knowing that he's going to give you lip about doing something so typical. This was a first for me. Mark K. from five star towing, a former Coast Guard came and saved the day. Never have I witnessed someone's determination, drive, customer service and patience. He never gave up, never surrendered and got the job done. I am not sure if this was engrained in him from his own level of integrity or something he acquired in the military, truth be told probably both but I have never in my life seen something so incredible, so inspirational and so out of this world. I can't imagine not having people like this in the world who really care about you and getting you what you need in every way. Thank you Mark k, I really hope you know how incredibly special you are and how lucky five star towing is to have you! You are going to many great things and it's because of your determination, drive and positive attitude. You truly are Markthesparks!!

Awesome service! We needed a tow to a tire repair appointment with one day notice and Trevor was…read moregreat! On-time and communicative, highly recommend!

Great availability, communication, and service. Highly recommend based on my experience.read more