There is not a rating low enough for the review I am about to write…read more
Today, I stopped by this Murphy's to get cigarettes-- I hadn't been here in awhile, as I moved across town and it is no longer convenient for me. I walked up to the booth and presented the cashier, Carla R. (as per my receipt) with my driver's license as is usual for me. I am one month shy of turning 21, but could easily pass for 15, so I always make sure to present my ID to avoid any confusion. Working at a grocery store, I know how easily you can be slapped with a fine if you sell to someone underage.
So, imagine my surprise when the cashier shoved it back across the booth and told me she couldn't accept it. Shocked and utterly confused, I inquired as to why, and was given the following answer in a nasty tone: "What, did your sister let you borrow her ID? You look NOTHING like this picture." As politely as I could, I showed her my debit card (which obviously, has the same name on it since, well, I am ME) and asked her if she would like me to go get my social security card from my car or some other form of ID. She replied with, "Oh, so your sister let you borrow her debit card, too? This girl has dark hair and doesn't have (and she gestures to her face) SPOTS all over her face. What does a social security card have to do with anything?"
This is around the point where I had to keep myself very calm to prevent making a scene. I have recently been diagnosed with a form of disease in my thyroid and the medicine that I'm taking to counteract it, unfortunately, leaves me with nasty break outs all over my face that I need no reminder of. I continue to tell her that I have no idea what she's talking about, ripping my sunglasses off my face to reveal that, unless I have an identical twin (who would consequently have the same birthday as me), the person on the license is me. She demands to know how old I am, and I manage to spit out that I'm 20, still FLABBERGASTED about the entire situation. Finally, she realizes her mistake, but continues to patronize me in front of the five or six people in line behind me-- telling me first that I need to "go get my driver's license picture re-done, since it looks nothing like me and that could get me in trouble," (oh thank you, highest Wal-Mart chain gas station authority of the holy DMV pictures), and that I "shouldn't get so defensive," and she doesn't have to sell them to me at all because of that. She finally hands me my cigarettes, and I tell her thank you, trying to shake it all off and hoping for some inkling of humanity-- to get nothing but silence and a dirty look in return.
I have worked in customer service since I was sixteen, and I have had people within two inches of my face screaming at me over a 50 cent price difference and never, ever would I have dreamed of treating someone with such disgusting, blatant disrespect as I was treated today. And considering that this woman was clearly in her mid-50's, to be honest, I expected much better than that.
I'm trying to get in contact with the district manager to get this woman fired, not out of spite, but simply because I can't stand the thought of this happening to anyone else. I have never felt so humiliated or disgusted in my life. It's one thing to handle a situation politely-- had she not believed the picture was me, and told me this nicely, I wouldn't be writing this review-- but it is another thing to belittle someone about a picture and a disease they have no control over.
Needless to say, this Murphy's USA won't see a penny more of my money-- I would rather run out of gas and walk barefoot on hot coals to the next one.