I have purchased two vehicles from Jensen Volkswagen in the last 6 years and up until this last…read moreFriday had pretty good service. But I have had an ongoing issue with a sensor light coming on and have had it at the dealership 3 times for the same issue and their last solution was to replace the battery and reprogram it. Well, picked my car up Friday at 5:30 pm when my appointment was at 1 pm. With my app for my car I could tell they did not start working on it until 4:30 pm. I parked it in the garage that night and I do not lock it in my garage. Saturday morning I went to the store and found I was unable to lock my car. I could not lock it from the handle sensor or the fob. Called the dealership at 12:15 pm when I got home to report this and I was basically told too bad you have to wait until Monday for service to reopen. Mind you, they closed at noon. I was 15 minutes past. No offer to call someone to come in or anything. They created the issue with my car they should have fixed it that day. I ended up calling their sister business Jensen SUBARU and talked with a very nice man who offered me a loaner car for the weekend until mine could be looked at. Jensen Volkswagen - do better!!

I've taken my car to this location a few times. They did a great job...fast, friendly and accurate…read more No complaints it was a great experience

i was on a pretty big road trip, left from rhode island, with a car i bought a week…read morebefore...previous car was burning oil and screwed the cat converter and other junk and wouldnt pass inspection, not worth the engine rebuild, so i got a new used car and by the time i was in iowa it was giving me trouble accelerating, turns out the cat converter was shot in this one too...my brand of luck. chad had ryan, subaru certified, check it out and told me the rough news, said theyd order a new one and have me back on the road the next day. left with very few options i went for it, they gave me a ride to a motel, were insanely helpful and put my car to the front of the line cause i was on a trip. highly recommend, really great crew, super friendly and honest owner

Dashboard lit up like a Christmas Tree on my way to work yesterday. Stopped in and was immediately…read morewith no hesitation, helped, questions, and concerns answered! Was so very kind and willing to explain why this could happen. Battery was failing even though it was only a few years old. Thank god all I needed was to replace my battery. Will definitely use this shop again!!

I took my car to Best Auto in order to get it checked out before making a long cross country road…read moretrip after being referred to them by several friends. They quoted that the repairs would cost between $400-$500 and explained everything that was wrong with my car and the recommendations they suggested very clearly to me. I am not the most car literate person, so I appreciated this very much. I decided to return later and get the repairs on my car done there expecting (like at most car mechanics) that they would find more things wrong with my car and it would cost more than their initial quote. They called me before doing any repairs and informed me that the total would be around $200 (Which was surprising to me, and I loved to hear). I told them to go ahead and when they called me to tell me my car was ready to be picked up, they informed me that it was going to be even cheaper for me than they initially thought. The total ended up being $183. They easily could have screwed me over and overpriced things and I would have known no difference, but they seem to be very honest hard working people. That's hard to come across now a days when it comes to car mechanics. They didn't try to over sell me or talk me into making unnecessary repairs and they got my car in an out quickly. The employes were all professional, friendly, and helpful. On the downside, their oil changes are slightly more expensive than I expected. Other than that I could find nothing to complain about. I highly recommend Best Auto if you are looking to get repairs done on your car. They are good people running an honest business. Here is a link to their Facebook Page: http://www.facebook.com/pages/Best-Auto-Service/123368357758971?

These people have done nothing but given us excellent service! No haggling, no deception or…read moreover-charging! They have let us know ahead of time what we were gettin ourselves into. I believe it's a Christian owned business an that may be why they're plain honest and fair in their dealings. They do work on foreign vehicles which is a nice little added bonus. I recommend them to family and friends any time there's a vehicle issue!!

Thank you Billion auto! I had traded trucks with my folks so I had my father's dumpy little truck…read morefor a month, and of course it broke down. Next day my father passed away. I had to get home (4 hour drive). I called Billion and had all questions answered. I was called with a quote an hour after towing it there. The next morning picked it up and paid under what was quoted. I inherited that dumpy truck which runs great, and Billion has a new customer in me. I GREATLY APPRECIATED THE SERVICE I GOT for dad's pickup. I know that my new vehicles will be in good hands when needed too.

My husband called customer service and left a voicemail with no return phone call. Needless to say…read morewe will never do business with Billion again.

There's a comfortable customer waiting room place and a clean restroom. The kids weren't with us…read morebut there were plenty of room if they had been. The service is gruff but efficient or friendly and efficient, depending on who you get up front. My wife did most of the talking since because she knows engines way better than me. They were friendly to her, which, if your gruff to me but kind to my muscular little ox , that's all I really cares about. She liked that we were next door to Tastee's. We each wolfed down a few Tastees in the waiting room while watching a show boat home repair. I didn't care for the show. I would have changed to something else if aloud. However, our big SUV was in and out so quickly but them repairs were done correctly. So fast I couldn't get to my third sandwich exclamation point Big Bertha finished her third then grabbed mine extra and ate it while paying the guy up front. So she had four sandwiches. We fed the kids dinner that night (last month ago)but me and BB weren't hungry! We ett cereal! Laugh out loud face The price, Bertha telled me, was reasonable for the service we had done. I wanted to put a picture of us and the truck in front of the tire man out front but my sweetie says people on the net are fu*king nuts and ain't no way we taking a picture to show everyone us selves to the crazys.

If you're looking for an honest car shop then this is it! They have treated me great and will…read morecontinue to do business here! Thank you!

1:15 into a long drive to Lawton, OK belt started chirping and battery light came on. Lucky to…read moreveer off the highway and find Bauer Built. Also lucky they were able to get me in pretty quick to change the serpentine belt on my 300,000 mile Acura TSX. Super pleasant staff- both office and tech. The coffee was important too. Thx.

Sturgis bound from Atlanta and the trailer blew a tire! These guys had us back on the road in…read morerecord time and saved the day! Friendly, helpful and all around amazing.

We just purchased our second auto from these guys. The first time we had a good experience overall,…read morebut were not completely satisfied with the attitude of the salesperson. However, this time we a a GREAT salesperson and would recommend him to anybody and everybody we know. He was not too pushy, took time to answer all of our questions and let us make the decision to buy with out pressure. Thanks again Frank P. You are great !!!! B&G S.

Dishonest Pricing and Overcharging - Avoid This Dealership's Service Department!…read more I recently brought my 2013 Kia Forte to this dealership for a recall repair. Since the car had a rattle, I asked if they could take a look while it was in the shop. They refused to even diagnose the issue without charging me $175--just to tell me what was wrong! Keep in mind, they were already working on the recall, so it's not like the car wasn't in their hands already. Then, I get a call listing a bunch of unnecessary repairs: air filter, battery connectors, and a valve cover gasket. They tried to overcharge me on all of them. The only one I decided to do was the gasket cover. Over the phone, they quoted me $388: $30 for the part $358 for labor (2 hours) I thought that was steep, but since they already had the car, I agreed. Less than an hour later, they called and said the car was ready. So where did the 2 hours of labor go? Clearly, they padded the bill by charging me for labor that wasn't even performed. Then, when I got the final bill, it was $462--20% higher than what they quoted! They tacked on mystery shop fees and taxes that were not in the quote. Why not provide the full dollar amount if they know at the end they have to include taxes and "shop fees" both are easy to include in the quote. After arguing with them, they agreed to honor the original $388 quote, but even that is $188 more than what the actual cost should have been! They overcharged for labor they didn't perform, inflated costs, and were just overall dishonest in their pricing. The service manager had the audacity to say, "We work faster than what Kia estimates the job to take." If you finish faster, that doesn't mean you get to charge customers for time you didn't spend working on their car! It's clear this dealership uses recall repairs as bait to get customers in, then pushes unnecessary work at inflated prices. Completely dishonest business practices. Do yourself a favor and take your car elsewhere!

I've had two different vehicles serviced here and they've done an amazing job every time. We had…read moreissues with our passenger window not wanting to go up and down correctly, and they were able to get it diagnosed and fixed very quickly. Very polite and courteous.

The worst experience ever. . David Diaz and Jennifer Vazquez made sure of that. I was mislead the…read morewhole week prior to my appointment. Mr Diaz claims the cars he sells for Mr Murray are "junk"