As a speaker and teacher to corporations around the nation on customer service, I know what customer experience excellence looks like - and this Jiffy Lube is an example of incredible customer service that I experienced for the first time today! Right from your arrival you will be greeted, walked to a clean and tidy waiting area where your offered complimentary coffee and wifi. The staff are passionate about what they do, fully engaged with the customers, and excellent in their work. The manager of the store is a great leader that has created a culture of customer service excellence. Brandy worked the counter like a waiter at a five star restaurant and checked me out by giving me two discounts totaling $15 for work they'd done including vacuuming the interior and then gave me a coupon book. When you go get your oil change you don't expect service this incredible but at this Jiffy Lube that is what you get! They've earned a customer for life and everyone will hear about this being where to bring their car! read more

They need an entire new staff, I pulled up to get an oil change, one guy was just sitting in his car didn't ask if I needed help, another guy was just sitting in the corner on a chair and called someone else to come help me, that guy said he wasn't and didn't and then another guy pulled up with his girlfriend or a female in his car smoking weed, chatting with the other guys that wouldn't help me. and. smoking. Then he gets out of the car with a TV and game system and walks into a room. I pulled out and sat in the parking lot just to observe and they didn't help any car while I was there. at least 4 other cars came by and no one would help anybody. Then later because I sat out there for over an hour cars started coming in and they did start helping, so I got back in line and they finally serviced me. The value of service is horrible but it's close to me so I use them. read more

Gary was fast and efficient with the Full Synthetic Oil Change. Great service and high quality!

Took my wife's car to this Jiffy Lube location to have the oil changed Got home and the next morning there was a puddle of oil underneath the car Technician failed to inspect and or replace the o ring on the drain plug Had to fix myself #JiffyLubeFail read more

Jiffy Lube - Oil puddle beneath car after oil change - Auto Repair Near Me - Alpharetta, Georgia

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Service was great!! was headed to NC and noticed my radiator was leaking and the guys went above & beyond to help me replace it the same day, they even stayed after hours just to complete the job. read more

I just went to this neighborhood jiffy lube where the gentleman in charge REFUSED to acknowledge that they had jammed my seat back so far that it got stuck and took another 30 minutes to unjam (with my help by the way --me pushing the car seat up when the man with the screwdriver unbending the seat track saying "push now"---). They asked me if it had ever been broken. Not until I went there. They fixed it and acted as though this inconvenience was no big deal. Horrible horrible customer service in my opinion. The gentleman actually tried to tell me that the seat had never been jammed and when I asked if he thought I stood out there waiting for no reason he couldn't reply. Ludicrous. Don't go there. You have been warned. read more

I went in for an oil change. Free car wash is a nice touch, and the interior cleaned was nice as well. Unexpected, and overall the experience while there was excellent. The problem was the work done on the car. They recommended replacing the engine air filter. I agreed. While driving home I noticed that the engine was not as responsive as it had been prior to the oil change. It felt sluggish. When I got home, I opened the hood to find that the engine air system tube leading to the filter had not been reattached properly. Upon further inspection I concluded that they had broken the plastic snap on part of the tube where it connects to the filter housing. The engine was not getting enough air. Furthermore, they failed to clean out the air filter housing. A fresh new engine air filter sitting on top of dirt and leaves... The car wash and detail was a nice touch, but I really don't care if my car is perfectly clean, I care about getting my oil changed and my car worked on properly and intelligently. Either admit you broke the part and pay to fix it, or at least let me know that a part is broken and needs repair so that I don't put extra stress on my engine. Based on the way the car drove after their work, I'm confident they broke it and didn't tell me. I saw the broken plastic piece still in the engine compartment below the filter housing. The whole place reminded me of a drive thru fast food joint where they care more about speed than accuracy or client care. The folks doing the cleaning work seemed nice and careful. But based on this experience, I don't think I will be back. read more

I came in for an oil change, and Dontavious was very helpful! Jiffy Lube has a small waiting area as always, but he mentioned a Starbucks within walking distance. When I returned from my coffee run my oil change was complete, they had vacuumed my whole car, and added air to my tire! I also received a few coupons before I left, so I will be back in a couple of thousand miles for sure! read more

Service great, fast and very professional! highly recommend this place for your fast check up and oil change!

Came to jiffy lube for and oil change and tire rotation. They didn't have the filter for my car so sent to another store for it. In the meantime NO WORK was done. They couldn't do the tire rotation while waiting for the air filter?? It was ridiculous. I've been here almost an hour and nothing has been done! We asked why nothing else was done while we were waiting. They tried to tell us they already rotated the tired. We were watching and THEY DID NOT! Now we are waiting for that. I will be calling Jiffy Lube headquarters about this! Also, as far as refreshments go, the coffee in the urn was ice cold and tasted like it was still there from the day before. read more

Jiffy Lube - Auto Repair Near Me - Alpharetta, Georgia

Quick to help and service was very fast for a random Tuesday. Customer service was very good too, they offered free water during our wait and I can not get over how kind they front lady was (extremly gorgeous too) She was very helpful to my dad even though he does not speak very good English! read more

I would definitely come back to this jiffy lube. I was in and out in no time. As soon as I pulled in I was greeted at the service station and at the car wash. The employees are friendly. read more

I would like to give a huge shot at store #1060. My customer experience at this store was amazing and very quick! The store. Was very nice and cozy. The crew there was friendly and very courteous. Thanks again store #1060! See you soon! read more

I took my car for a oil change yesterday afternoon, and the lady in the register she just was an ANGEL, she was so kind and gentle (I don't know anything about cars so she guide me and helped me so nicely) the guys were very respectful and friendly, was amazing I definitely turn it in my fav place. thank you! read more

Friendly staff to be sure which is always nice. This particular location never seems to be too busy as it is tucked away a bit so I have never waited. The only catch in this particular visit was that I drive a stick - and after I parked and made my way to the waiting area I was approached by an employee who asked if I could pull the car in, since not a single person on there could drive a stick. My Goodness, you're in the automotive repair and maintenance business and nobody in a staff of 5 knows how to drive stick? Pretty intriguing, and honestly a tad nerve-wracking after one of the employees said "just be super careful to drive straight because if you get stuck we're in big trouble." Great, now I have THEIR jobs in my hands to boot. Pretty sure I will still come here because they are rarely busy - but the management of this location might was to send somebody to driving school. read more

Veterans be aware of this Jiffy Lube They promote 15% Veteran/Military Discounts only to get your business but when it's time to apply the Discount they state they can't find the code to apply. It's sad to mislead any customer but for someone who is Retired Army it's on the line of being a "Scam" read more

Great job, as always! Fast, professional manner.

This place does its job, gets you in and out with an oil change. I used a Groupon for my oil change and paid nothing more at the store. My only complaint is the state of the actual building. The waiting room is in need of some serious TLC, with empty drinks on the counter and when I walked in, a man was laying on the bathroom floor trying to fix the toilet seat. It is a unisex bathroom, by the way. There is a soda vending machine. The workers are friendly enough, they do try to up sell you on extra services but aren't too pushy. I went on a weekday lunch time which wasn't too busy which is good because there are only five chairs in the waiting area. Also- super weird but after I pulled out, I checked my clock and it was changed to an hour ahead.. what the?! read more

Jiffy Lube - Auto Repair Near Me - Alpharetta, Georgia

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At this point, I feel Jiffy Lube as a brand has gone down. The waiting area smelled like someone just smoked weed. It was dirty as well. The customer service is OK, nothing more then okay. read more

Had an oil change here - can't rave enough. In and out in 15 minutes, not hassled to upgrade, buy anything else, etc. Just in and out, $10 off coupon online, really polite. It's by no means fancy - down and dirty. But they have wi-fi. Also a side note but loved that the mechanics who worked on my car were women. Will definitely come back with both of my cars! read more

I just recently moved back to the Atlanta area and I was a little hesitant about having to take my car in for an oil change. First of all, I have boobs, which means many a mechanic has tried overlook my intelligence and hope for naïveté instead. Secondly, they always, always try to talk me into some air filter I don't need - it doesn't matter where I go (and unbeknownst to them, my father owns a garage and has worked on cars all his life so I've learned a thing or two...) Needless to say, I put off getting an oil change when I moved here. I'd pass by this Jiffy Lube all the time and mentally note that I needed to bring my car in. I finally bit the bullet - and was so pleased. I pulled in on a weekday at 5:30 and was greeted by a very friendly staff. I had both an oil change and transmission flush done, which I was scheduled for, and I was out of there in record time even though they had two other cars there. And the best part? They didn't try to offer/upgrade/sell a single thing. They also gave me a coupon book full of lots of savings for the future. It was a really good experience. (I can't believe my first five-star rating goes to a Jiffy Lube, but - well, I guess life is full of surprises like that!) read more

Don't go here these people will try and scam you I promise. Had a oil changed they overpriced me and tried to get me to spend more money Don't GO Here. Crooks. read more

Courteous, clean, fast. They greet you at the car, escort you to the waiting room, point out the drinks, TV, wifi, and magazines. They explain what is needed, show you the filters and their conditions, and let you decide. They even show you the new one that they put in, so you know they're not just showing you and then not actually replacing it. There's a check-in special with foursquare for free RainX treatment (which helps you get away with some age on the wiper blades). Lately, I can't escape JL without paying $100. My car does have almost 100,000 miles on it, so I opt for the high mileage oil. Even with the coupon book of discounts, even with the technicians offering discounts, it adds up. I've been tempted to go elsewhere, but they've sucked me in with their record keeping of how long it's been since I've had certain services (wiper blades, air filters, tire rotations, etc). read more

I took my car in because I had to have an oil change by Monday. I never go to drive thru oil change places and my experience was excellent. Honest, fast, reliable service. The tech (Jamie) was very helpful. I'm so glad they're open on Sundays too! We'll definitely be back. read more

Every automotive repair business could learn from this place. The way they clearly show you on screen how much everything costs and offer options so YOU decide what you want. The service from everyone opening the door for you to being so polite. And they don't make you feel stupid. They make sure you understand what's going to be done and why. This is the only place to go for your auto needs! read more

I have been here many times for routine oil changes with nothing to complain about. but one day my a/c stopped blowing cold air, so I brought it in and they said my a/c need to be recharged. when I asked how much it would cost, they said $125... or $75 cash... Sketchy. well I had them recharge the A/C anyway, and about $125 later (I didn't have cash on me!) I got my car, and the a/c worked for the ride home... but that's it! So I took it to goodyear down the street to get their opinion. they said I had a bad relay and needed MORE freon. when I got my car back from them, everything worked fine. needless to say, next time I will skip the middle man and go straight to goodyear. read more

Second time this happened - they left oil stains all over the inside driver side door arm rest/handle, steering wheel, and door panel. This time, I made it a point to find out who did it and demanded they clean it - the culprit was a short, thin aa gentleman. The manager made him come out and clean it. After I got back into my car, it was barely wiped off. I went back in and the manager himself came out this time who apologized (even though it wasn't his fault), thoroughly wiped it clean, and even offered to personally pay for a car detailing. The manager is an outstanding professional. The checkout lady was also fine - professional, courteous, fast, accurate. The oil change guy should be fired. The problem is that I cannot trust that the oil change guy did a legit job. I had to separately check to make sure the oil and filter were actually changed and I didn't get scammed. I also had to check the bolt to make sure it wasn't stripped or messed with. Also had to make sure there wasn't anything dripping or leaking afterwards. Can never go back after this despite how good the manager is. Too bad he has that negligent employee which makes it impossible to trust the place anymore. No longer taking my 3 cars there after so many years. read more

The general manager is not a very nice person to deal with whatsoever I previously came to this location, not even two months ago, where he gave me a coupon book then when I tried to use a coupon out of the book this time he told me that I couldn't because the price had "" just changed. He told a lady that had come to the counter before me that the manager would be back in 30 minutes to deal with her problem when I asked to speak to the manager he rudely told me I am the manager and when I questioned him about what he told the woman he said another manager would be back shortly as I walked away to get the rest of my paperwork he was making comments about me under his breath and was overall a nightmare to deal with the rest of the staff seem to be very polite and willing to work with you but the general manager was not very professional whatsoever. read more

I went into jiffy lube to get an oil change and tire rotation. The guy stripped my bolt then began yelling and saying awful things when I returned to report the damages I was called a liar. As a woman and a customer I have never felt so disrespected in a place of business in my life. I was flushed out and cussed out and told the police would be called on me. Fearing for my own safety I felt it best for me to walk inside the building and ask the receptionist for the phone number to the headquarters. I was then followed inside the building and the co-worker was instructed not to give me the number to the headquarters. Thank God the young lady gave me the number anyway. I left and went to tires plus to find out how much to replace the lug nut and oh my God! $125.00, I will never visit another jiffy lube as long as I live. That was the worst experience I have ever had to deal with from a car repair place. read more

Scammers! I have been here the past 2 times my car needed an oil change. First of all I think the prices are outrageous for what you get but I pay it because it's convenient, quick & friendly service. I recently brought my car to my mechanic (who I trust & have gone to for 5 year) to have some major work done & he told me that my oil filter hadn't been changed in a while. I literally just paid for an oil change from Jiffy Lube 1 week before he told me this. This means that I paid for an oil filter that I never got. It is disgusting what these places get away with, and it just makes me wonder how many other things I have paid for from them & haven't gotten correctly. Won't be going back. read more

I went here on my lunch break. I pull in to the open shop, and nobody comes out to greet me. I thought maybe they didn't hear me pull in, so I honked my horn. An employee with an assistant manager name tag came out, and said he was on his lunch break, and told me to come back later! Excuse me?! There should always be someone on duty at a quick oil change place. I will be reporting this horrible management to their corporate office. read more

Scammers!!!! Just recently had my emissions done. When I arrived I also asked to get my tire pressure checked (warning light was on) and get fluids topped off which is included when you have gotten an oil change at this location before. The guy looks at me annoyed and asks if I wanted fries with all that. Seriously? The front desk staff is always overly nice, I'm starting to think that's there way of distracting people from their mechanics NOT doing what you're being charged for. When my car was ready, the warning light for tire pressure was still on. I was told it would turn off after about 15 miles. FALSE. 25 miles later it was still on. I could also tell just by looking at my tires that one of them was pretty flat. I filled it with air at the next gas station ad the light turned off almost immediately. Fluids of course were also not topped off. I ran out of wiper fluid about 2 weeks later which, when full lasts for several months. This place is nothing but way overprices and a bunch of scammers that will glady take your money for not doing what you asked for. read more

Quick service, good value. They don't try to sell you what you don't need. (no hard-sell for wipers, bulbs, filters, etc.) Nice, respectful staff. I've been taking all my cars to this location since October 2002 and I've never had a bad experience with them. read more

Spencer and Ebony made my experience at this Jiffy Lube So smooth and easy I actually can't wait to need another oil change. Ebony was very polite, and when my phone died while looking up my Groupon she let me use her charger. I've never had such a calm and relaxed time getting my car serviced. Thanks again Spencer and Ebony! read more

This place is fantastic. They work fast, they are professional and the manager is personable! Unlike Jiffy Lube locations where I'm from, they also do brakes! Free brake inspections! Comfortable waiting area and clean bathroom. What more could you ask for? We live in Johns Creek and I'll be taking both of my cars here for oil changes and brakes going forward!!! read more

Went today and made sure I sung their praises on here! It may be a small place, but it's AMAZING! Fast, friendly service! I thought the oil change price was a bit high so I told them to just forget about my emissions. Then the employee spoke to his mgr and she offered me an incredible deal for both. Couldn't say no! I don't know of many other places that VACUUM YOUR CAR for just an oil change! They show you everything on the screen about what they're doing, what they did, and what may need to be done. Honest and trustworthy! I'll deff be back! read more

Because of the convenience, this is the first time I went to a Jiffy Lube. They were busy at the time, but it was a reasonable wait. My car requires full synthetic 0-20, so it cost $69 to change after the $10 coupon. This is inline with the mechanic that usually tends to my vehicles. The problem I experienced is that after the oil change, my car was reporting 23 - 24 mpg, when it should be around 26 - 27 mpg. I was getting less mpg now than before I took my car in for the oil change. I question if the right oil type was used, which is indicated on the oil cap. I'll go back to my regular mechanic or better yet take the time to do this myself. read more

Wish I would have read the other reviews before I went to this Jiffy Lube. Our 2012 Buick has never had a problem and has low miles. We were in a crunch and tried this place. After getting our oil change, with the recommended synthetic, or at least that was what I was charged for, we now have a leak. Showed up hours on our garage floor and has been dripping ever since. Called them and they said it was likely due to the oil pan not being wiped down. Then took in a week later and said it was still leaking and they swore there was no leak. Well got pictures to share and after 2 weeks, yep you guessed it still leaking. Sounds like from the other posts I am not dealing with honest and straight forward carbon fiber beings so the least I can do is let you know my experience. Worst part is the time I have wasted trying to get a simple oil change and now have to deal with taking it back in for someone to likely make sure the filter or some screw was tightened correctly. read more

Jiffy Lube - Picture of oil drip clean up after 2 weeks getting serviced at Jiffy Lube. - Auto Repair Near Me - Alpharetta, Georgia

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