Just had an oil change that took less than 5 minutes with very little service other than the oil change itself. Basically, it cost me over $100 for a 5-minute job. I was standing there and saw what they did (or did not do). I would NOT recommend Jiffy Lube for their low-quality work, and I would not return there again. read more

Jiffy Lube - Auto Repair Near Me - Aliso Viejo, California

I cannot say enough wonderful things about this business. We brought our car in for an oil change when the oil light came on, but we're also experiencing smoke. I assumed the oil change would take care of the smoke due to my ignorance about cars, but it turned out it was a different matter altogether. Thankfully, even though we were down the road when our car started smoking so much we thought it was on fire, one of the business's employees (Jessie) was leaving at the end of the night for home saw us, pulled over, helped us out, escorted us back to safety, and even offered to drive us home to a different city. The whole team (e.g., Brian and Jessie) has been absolutely fantastic and helpful. Always professional, always opening the doors for us, absolute perfection. This business should be immensely proud of its team and how it comes to the rescue of drivers. We are forever grateful. read more

Jiffy Lube in Aliso Viejo did a great job today changing our oil and inspecting our car. We were in and out within 15 minutes.

This particular location does a great job! Beni went out of his way to check a few things under my hood and took the time to give me some great low cost suggestions of how to handle some issues I've been having. They did a solid oil change in a very timely manor and I was on my way. I'll definitely go back. read more

This morning, I woke up planning to change the oil in my 2018 Porsche Macan. I usually go to my regular mechanic, but he was super busy. So, I decided to check Pep Boys online and was impressed by their technology for booking appointments. I filled out all the information about my car smoothly, and I even found a $45 coupon on top of the $118 oil change price. When I arrived at the Pep Boys location on Alicia Parkway, the guy at the front desk was very polite and friendly. I showed him the $45 coupon, and as soon as he saw it, I noticed a change in his attitude. Without even checking how busy the garage was, he told me it would take 3 to 3.5 hours for an oil change. Trying to save some money, I accepted it and decided to walk around the shopping mall to kill time. At 10 a.m., I looked for a place to sit and relax, but I couldn't find any bars open. After walking around fo 49 minute, I returned to Pep Boys and saw that my car was still parked outside the garage. I asked the front desk employee about my 10 a.m. appointment and why my car hadn't been serviced after waiting for 49 minutes. His response was, "Your 2018 Porsche Macan is very high-tech, and we don't have the right mechanic for it. We only have one mechanic who can work on it, and he's busy right now. When he's done, he'll take care of your car." I was shocked that such a big company only had one mechanic capable of handling my car. Frustrated, I stepped outside and called Jiffy Lube in Alicia Creek. They told me the price would be $129 and that I'd be out of the garage in 30 minutes. Without hesitation, I grabbed my keys from Pep Boys and drove less than four miles to Jiffy Lube. When I arrived, I was greeted by the most professional and happy team. The manager and employees were fantastic, welcoming, and knowledgeable about my car. I explained my situation, and they assured me I'd receive quick and proper service. I will definitely recommend Jiffy Lube for their outstanding service and expertise. I was embarrassed when Pep Boys told me they didn't have the right mechanic for my car. I'll never go back there again, especially after filling out all those forms just to get a $45 discount. I'd rather pay $129 and save my valuable time. Time is more important than a $45 discount, and I'm grateful for this lesson. A special thanks to Jiffy Lube--thank you for your excellent service! I will definitely recommend your shop to everyone in Dana Point, California. Thanks again! read more

Jiffy Lube - Auto Repair Near Me - Aliso Viejo, California

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I have such positive experiences when I go through this Jiffy Lube. This time Bryan was helping me check out. What a great guy. Thanks for the assistance Bryan! read more

Went for an oil change. This was the only location opened on a Saturday after 4. Drove in and was met by a friendly tech. He checked as to the right oil for my model. 15 minutes later the car was ready. The shop was very clean. read more

This is my go to spot when I need an oil change. There's always coupons online, which is great. There's not usually a really long wait. Once they are working on your car it's just a matter of minutes before your oil change is done. They go through the computer and show you what they recommend and what needs replacement, but they're not pushy. Overall, a great place to go for an oil change. read more

I was initially a bit hesitant to use Jiffy Lube, but was pleasantly surprised. They changed my oil, rotated my tires, and replaced my brake fluids. I was in and out in 30 minutes. They also tried to replace my cabin filter but it looked a bit overpriced to me. Overall, generally good value and my car is running smoothly. Good experience despite a bit of upselling. read more

Pricing quote was different than phone then when I visit the place. checked two times over the phone but price went up when I actually visit the place read more

Jiffy Lube - Good experience on oil change. - Auto Repair Near Me - Aliso Viejo, California

I've been going here for years! Angel one of the main guys is professional, up front and diligent. You can tell he loves what he does, and all the workers are friends creating a welcoming experience. Their prices are good and the service is excellent . Every one of my cars have been brought here and they have all Been well maintained thanks to these guys. They are wonderful I highly highly recommend them read more

Had my oil changed this morning, I was way over due. Was not made to feel like "oh my, you're really overdue". The gentlemen were professional, they also vacuumed my vehicle and did not try to upsell me on other products, other to ask if I wanted my tires rotated...but I am glad they asked, no pressure at all. I went there after reading previous good reviews and would highly recommend. read more

Service is always quick, and all of the staff here are always friendly, kind, and knowledgeable. I leave here feeling like our vehicle's car is in good and honest hands. Makes oil changes such an easy chore! read more

Bryan and Angel were great about helping me with an oil change. In and out in under 30 mins. Changed a filter, used a coupon - all good for less than $100. As I drive off Angel stops me to tell me my drivers side brake light is out and they can fix it. Wow. That's great customer service! Thank you! I definitely recommend this business and will return. read more

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This is my 4th or 5th time getting a synthetic oil change done at this location. The people that work here are so helpful, fast, and nice. I can't recommend them enough. If you are in the Laguna Niguel, Aliso Viejo, or Mission Viejo area, and you need an oil change, definitely use this Jiffy Lube location. Also - Thank you so much Bryan G., Angel A., and Max F. for entertaining my baby, you guys prevented a meltdown! :) The lady in the red Lexus IS very grateful! read more

Jiffy Lube - Hilarious but true - Auto Repair Near Me - Aliso Viejo, California

I came last week after putting off my oil change for a bit. I was in and out in less than 10 minutes! Everyone was super helpful, kind, quick, and efficient! Definitely would return to this location read more

Fast and efficient. Staff are great and they get the job done well. The waiting room is very clean and air conditioned. Came for an oil change which is based on first come first serve. I came at a perfect time because they were able to immediately start working on my vehicle upon arrival. Great place and good value for their work. Will definitely be coming here again. read more

Dogshit mechanics work here. Don't come unless you want air in your brake lines. Anything they can fuck up, they will

Great service. Was out the in and out the door in minutes. Bryan's the worker who helped me, super reliable, professional and overall good interaction. read more

Jiffy Lube - Went in for a vehicle inspection for Uber. - Auto Repair Near Me - Aliso Viejo, California

Service is always excellent when I come here. Never anything to worry about when getting here or leaving. Had a leak they fixed it and topped off everything thing & the vacuumed my dirty car lol thnx guys! read more

Please don't arrive exactly at 7 am when they open and expect to be serviced. I showed up about ten minutes before seven and waited for them to open. Five minutes after 7, I went to their indoor customer service section, which was empty until Adam appeared, asking if I could pull up and please wait because he was "still opening up right now." Not a big deal, I am patient, so I pull my car up as I watch them scramble to "open." Another customer from the previous day had arrived at seven also to "pay for yesterday." I realize now that this was where I should've realized it's disorganized and unprofessional at this place. After I've waited 20 minutes, been pulled into a bay, and popped my hood, Adam strolls up to my window with a smirk, "Uh, you're gonna be paying with cash right because our machine is down," Y'all ngl, I nearly lost it. I asked him what he thought was so funny about his unprofessional service when I've been waiting for all this time for them just to tell me this now--no apology--instead, just him going on the defensive. What would have been appropriate is anywhere in the 20 minutes I was waiting for them to "open" AFTER 7 am, if they had just let me know that I was going to need cash, I could have gone to the ATM while I was waiting for them to "open." Never have I visited a business that opened at 7 am and spends the better part of an hour "opening" and is unprepared to service customers. Then tops it off by getting frustrated with the customer for being irritated by their substandard service. As a patron, I have a right to express frustration if your business practices are subpar. How are you upset that I'm disappointed in the crappy service you've provided and your lack of care or empathy for customers. Unfortunately, this is my new local Jiffy Lube-- five minutes from my house--so I will be back, but hopefully, someone from the store reads this review and understands how disrespectful it is to the customer to not open on time! I don't expect a white glove experience, but a simple gesture of kindness and understanding will go a long way to keep customers from becoming agitated with your lack of skills. Update: Anyone reading all of the seemingly concerned responses from the business owners, don't allow yourself to be swayed. I sent an email to both emails--as well as instructions on what to do if I didn't answer, which was to leave a voicemail. No one responded to my email or reached out to me. This place is a total joke. Why even waste your time responding if you know that you're not actually going to reach out to the customer to remedy their poor experience? Zero stars if I could for the failure to follow up and what is clearly an attempt to portray themselves as caring about the customers when once again it is obvious they don't. Save your superficial bot-response this time Jiffy Lube; not interested in any more of your services, ever. read more

Even VERY short staffed, they provided great service (actually it was just the one dude) but good for him Taking pride in a job well done... even working all alone (there might have been a second dude in the pit) read more

Very friendly and helpful, did not try and sell additional services when I stated I only needed an oil and filter change. Oil change was relatively quick and I'd use this location again. Thank you! read more

Went for a Lyft inspection. Super fast and good value. Also made sure I had coupons for my visit.

Always friendly and helpful services! Best of all quick and convenient! Also if any problems in between oil changes they will check your fluid levels and let you know if there are any issues-- thank you! read more

Wow, these guys are ready to welcome you and work! Great customer service, and speedy work! THANKs!

This location has always been great. The technicians are quick, friendly, and informative. The prices are very competitive too. Bryan has been especially helpful and friendly each time I've come in. I'll keep coming back! read more

They are usually very efficient with quality work. Today a little disorganized and charged almost double for an air filter and cabin filter!!! To top it off, after getting home there was a good amount of oil on my garage floor!!! Very disappointed! read more

Took my car in on Thursday for a standard oil change, and paid $47.00. Went home after and didn't drive my car till Saturday early evening. When I got to my destination I thought I saw smoke coming out from hood of my car. But thought, it can't be I just had oil change done. On my way home, this time, it's apparent that smoke is coming from my car because it's a lot of smoke and I see the oil lamp flashing in red. Was so scared my card gonna break down. On a stop light the car next to me was yelling, "what's wrong with your car dude?" Thank God I wasn't so far away from my house and made it home, with smoke coming out of my car. I hope there's been no damage. Can't help wondering, if they forgot to put the oil. Such negligence, so disappointing. Will be calling them tmrw/Sunday morning. Will see how they're going to rectify this. read more

I came in Saturday morning early needing an oil change. The staff were efficient, polite and quick. My oil change was done in 10 minutes. But I think the price is way to high. $99. For an oil change that takes 10 minutes.... my dealer charges less, but the wait there is longer. Pass on Jiffy Lube till they stop overcharging. read more

So I've been having trouble with one of my front tires getting constantly low and was looking for the nearest place to replace my tire. Almost everything was closed because it was Saturday but luckily I found this location. I got there at 5PM and Alan at the front desk was not only extremely friendly (rare these days to have friendly customer service) but got me an amazing deal on four new tires. He asked me to come the next day but I couldn't because I am really busy working. Told him I needed them done today. He went to the back and they agreed to take me in as the last client! So relieved! I took them about an hour and a half to get my tires replaced. I am very blown away by the amazing customer service. I recommend this location as long as they have Alan at the front desk. Really appreciated his help and made my day! Thanks again! read more

I just want to let Benny know how much I appreciate him taking care of my daughter's vehicle. He was honest and polite. He took the time to explain the process so that I understood. He went over and above what most service centers would do. I apologize if I was a little on edge. You handled it well and got the sale! read more

Fast service, professional. Prices are a tad high on air filters, but there's no waiting in long lines and waiting rooms! Also, they actually check the tires, and lights, etc. Got some wiper blades installed while I was there. Beats making appointments and going to the dealer. Bathroom inside if need arises. Great staff. Efficient. THANKS read more

Awesome and efficient service ! Great teamwork and a joyful crew! Will return here for all of our services.

Man! Guys saved me!! Angel and his crew got my brakes done in 40 minutes. Were ready to work at 8am!! Good job guys will always come back here to this location. Good job!!! Hey! These guys are much faster than almost all other stops when it come to fluids and brakes. Give these guys a raise!! Like 3$ each read more

Fast. Affordable. No line. I couldn't have asked for a better experience. They also check the fluids, made recommendations, no hard sales pitch or up charging. I also found a coupon on their website, which is why I decided to give them a try. read more

Staff was extremely rude. This was one of the few shops open on Easter Sunday. Perhaps they were less than pleased to be working on that day. The cashier had an attitude and was disrespectful. I won't be giving them anymore of my business. read more

I've had my fair share in trying different jiffy lube establishments. This one is by far the best. The gentlemen communicate with each other, respectfully. They are all in the know of what each is doing. Service is prompt, pure quality service! read more

Yelp challenge 2015. 81/365 Jiffy Lube is not my preferred shop for a lube job but when Im on the go and in a hurry its a easy place to stop for a quickie. Filter is replaced, fluids refilled, windows cleaned and floors vacuumed. My only turn off is the high price. But, the Yelp check in offer, saved ne 10 bucks and made me feel a little better. Since I was in the area, the beast asked me to take his car up for the overdo job. This facility is like all other Jiffy Lubes, providing you with a comfortable indoor and outdoor waiting area, wifi, TV and stocked with a Keurig machine. Plenty of food choices around to fill your belly while you wait. Service here was fast and professional. In the early morning hour, it was pretty quiet. The crew immediately started on my car. Nobody tried to upsell me anything extra, like a air filter. I was Easy in and easy out, and the job was done on about 15 minutes and I was on my way. If you've ever been to a Jiffy Lube then your 411 is already in the computer. Which reminds you of what oil blend you vehicle used. So if you don't mind paying a little more and your time is precious, then this place will get the job done quick Review #583 read more

Jiffy Lube - Auto Repair Near Me - Aliso Viejo, California

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Super quick and efficient. I waited a total of 20 minutes maximum for the whole service.