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    10 months ago

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    Pella Windows and Doors Showroom of Tampa, FL

    Pella Windows and Doors Showroom of Tampa, FL

    (13 reviews)

    edwardo and his crew were great workers, very impressed with their work. They've been very…read moreefficient, even working through the rain.

    Sadly I will be joining the encore of 1 star reviews for this company…read more What a total and utter crapshoot. I have honestly never dealt with worse laziness, unprofessionalism and incompetence in my life, and I own a construction business, we deal with contractors all the time. I bought a fixer upper and had a Pella sale man, Gary Wise, come to give us a quote on whole house window replacement. We ordered custom fiberglass black windows and doors for the front and back, as well. I will join other reviewers in saying that what I was sold was not what I got. The doors specifically were sold to me as solid wood- they are NOT. They are plastic. Totally trash. And there is no recourse. If you complain to this company, they get very hostile. This was almost two years ago. I paid the upfront deposit which got me a discount, I believe it was half of the total price paid upfront. That's when the nightmare began. Delay after delay after delay. Almost a full year before we got *any* movement on our project. And then it was with so many items lost in their warehouse, and others installed in the wrong holes etc. I've never seen anything like the incompetence and excuse making that Pella displayed. The buck got passed so many times. And also the total unprofessionalism we experienced speaking to the guy named Ron. There is no system for checking that things are getting done in a timely manner, zero accountability. So then we got back on the waiting train, for everything that had been lost to be replaced. After MONTHS, we started to get movement again, but again, things were still lost, and not everything was done. That's when they started hassling us for more money. Which of course was astounding after the way the job had gone. But we paid, because we actually do what we are supposed to, unlike this trash hole company. And here we are, 1.75 years into this job, and we are still missing parts and pieces and one whole window. We get hassled multiple times a month by Pella, to pay them the final installment, despite our job *NOT BEING DONE AT ALL* We are considering taking them to court. We have a great lawyer.

    Pella Windows and Doors Showroom of Orlando, FL - The bugs that the screens allow in so no opening your windows in the cooler months.

    Pella Windows and Doors Showroom of Orlando, FL

    (55 reviews)

    Horizons West / West Orlando

    Giving a 2 star is very generous considering a 2 day job has turned into 8 months. They made so…read moremany ordering mistakes that you go through all emotional stages until you can only laugh at what a joke this company is. They do not send out professional installers either. It is one professional who picks up day laborers who have no knowledge. Customer services is not great and they pressure you to do things "their" way, especially if you are a female. A 3 yr old can do a better caulking job then paid professionals. Complaints to corporate fall on deaf ears. My electric bill has NOT gone down and the screens do allow bugs in. The window quality, well.considering their screw up I have two different styles. Single hung moves smoother and quieter. Double hung is just pure junk, they sound rough and do not move as smoothly. Go with ANDERSON!!! Spend the money.

    Where do I begin? Pella installed windows that don't fit, destroyed my window sills, and left me…read morewith windows that are foggy, hard to open, and missing or broken locks. The job failed inspection, and even the inspector was shocked. After chasing them down, they scheduled a meeting with a supervisor and tech--no one showed up. No call. No apology. Then they sent a postcard asking if I "love my new windows." Clueless. They pressured me for a 5-star review right after measurements--now I understand why. Once the contract is signed, they vanish. Save yourself the stress. Do not use Pella.

    JGM Windows and Doors - doorsales - Updated October 2026

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