I brought 2 necklaces for repair, after a small wait for other customers to be served (they were…read morebusy!) I was helped and my jewelry was truly fixed in a flash! No more than 15 minutes and I was out the door. Reasonable prices. My stuff wasn't complicated. I'll be back!

A prong on the pendent of my necklace broke. They fixed it, cleaned it, and rhodium plated it. When…read moreI got it back it looked better than when I first bought it.

Amy at Shelia Bayes goes above and beyond. I recently lost a ring and she is researching vendors…read morethat have rings really similar to what I lost. I can't wait to see what she finds for me. Awesome shop!

The staff was very gracious as I came in more for help with some pieces rather than wanting to…read morepurchase new. I definitely would come back if I wanted to buy any fine jewelry and recommend them highly.

Fixed my pear earring repair in a jiffy and did not charge me! Super nice & professional. Had some…read moregorgeous pieces on display that he hand crafted, he's a "jewelry artist"!

Enjoyed my experience with Dennis, I came in for a necklace clasp repair. He even went the extra…read moremile and called ahead of time to get more details about what needed to be fixed and offered some different options to pick from. I was in and out within 15 minutes! He attached a new clasp onto the necklace and it looked like it was brand new. I would highly recommend it to all.

I needed to have a stone removed from a setting on short notice. My usual jeweler was taking a…read morelong holiday break, so I went to Rivard because they were open and convenient. I was treated politely and professionally, the stone was quickly removed, and there was no charge. I could not have asked for better service.

Gorgeous jewelry; excellent service! The woman who helped me was very knowledgeable and let me know…read morethey could customize so I could get exactly what I wanted.

With a couple rings and an earring thats mate was lost, the most beautiful ring was designed for…read moreme. I get comment after comment from anyone that sees it. I absolutely love my ring. It's my favorite piece of jewelry. Was in communication with me during the whole design process. I recommend Alternative Jewelry to everyone!!

Ok I start from the beginning to how found this Gem of a Jewelry store. First think that happend…read morewas my beautiful Fiancé snagged her engagement ring on her shirt and pulled out a diamond from her ring. This saddened her greatly so I promptly went strait to yelp to find a jeweler that could repair the damaged ring. I found one of only 2 Yelp jewelers in the central KY area that gave quotes directly on Yelp. I shot Alternative a photo of the damaged ring and within a few hours a friendly Gentleman named Danny gave me a price quote and a turn around time. I was very happy with both the price and promptness of the turn around time. I slide into the store and meet Danny which evaluated the engagement ring damage and found that it was a bit worse that the photo I showed him. He found about 6 of the other diamonds loose and a prong broke which was the cause of the diamond becoming lost out of the set. Danny stood behind the original quote and gave me the option to secure the other diamond at the small increased price from the original quote. It was a no brainer decision for the piece of mind of not having other loose stones in her ring. One week later i get a phone call from the shop that the ring is ready. I call Danny the next day to let him know that i am picking the ring up and that I maybe a tad bit later than there closing time of 5pm. Danny never hesitated to keep the store open till I got there. I bet nobody else in the area would do that. Moral of the story The stone was replaced, ring was beautifully cleaned, and all the loose stones were secured! It was outstanding work preformed on the repair and Danny is a true pleasure to deal with. Did i mention that they have been in business for like 20 years? I am very happy knowing that if there is a need for me to purchase repairs or custom jewelry I have a home to run to in the area! Thank you Danny and Alternative Jewelry for all the attention!

Great experience. Very knowledgeable and patient. Enjoyable to do business with :) Definitely…read morerecommend.

This establishment is top notch. The appraiser/buyer is extremely knowledgeable, patient, fair,…read moreand enjoyable to do business with. He shares his expertise and ensures that the customer understands his decisions. When/if I have more jewelry to sell, I will certainly return here.

I had a wonderful experience there in the mall. My daughter had the privilege of getting married…read morethere. I loved the setup they had done for the wedding. The employees were nice, polite and professional. They made us feel welcomed. They also had a beautiful selection of jewelry. If I every need to purchase any jewelry, I will most definitely come back to Ashcroft and Oak Jewelers for my purchase. To do what they did for daughter, I am truly grateful. Sincerely, Derrick

I brought my ring in the day that the jewelry repair person was in the store. Was quoted 2 weeks…read morerepair time. I went back after 3 weeks of not hearing a call back to pick up my ring. They had sent it out to headquarter because the person could not repair in store. But no one called to notify me or thought I should know that it would take longer than quoted. I called every week for an update. Was constantly told that someone will call me back. No one EVER called me back. At other jewelry places, I was notified of my jewelry in every step of the process, whether the repair has started or that the item was sent to a repair shop. Almost 2 months later, I was told it was be in the store at a certain date. Called on the evening of that date, they still don't know where my ring is and have no answer on who I need to call to find out where my ring is. This has the the worst and most frustrating experience I've had. I am about to get marry in one week with no ring. This was not a cheap ring either. It's not something I can easily replace. Beware of the lies you tell you after you purchase the ring. I was also initially told that insurance would cover my gem replacement. I had to pay for my gem out of pocket when I took it in to repair.