Called Ohio Gutter Company for a quote. They responded quickly, came right out to take a look and…read morewrite up an estimate. Returned to do the work when they said they would. Install was done quickly and well, and they cleaned up nicely after themselves. Price was reasonable, service, communication & follow-through were excellent. Strongly recommend.

A+ Service. Jon was extremely responsive, accommodating, and did an excellent job. I liked the…read moreservice so much I scheduled a routine cleaning twice a year.

Very good what he does I had him at my house on two separate occasions for two different leaks on…read moreour roof 10 out of 10 recommend

I can honestly say that Thompson Home Improvement isn't just another roofing company--it's run by…read moresomeone who truly cares about people, and I've had the privilege to experience that firsthand. The owner has been more than a boss or a coworker to me--he's been a mentor. He's taken the time to teach me the skills I need not only to be successful in roofing but to become independent and start building something of my own. I've worked for other roofing companies in the past, and none of them offered the opportunity for growth the way he has. Most places want you to stay in your lane and help them grow their business. But he's helped me grow mine--he's even helped get my painting business off the ground, connected me with jobs, and given me guidance when he didn't have to. That means the world to me. He let me get into sales when I had no experience at all, just to help me build confidence and learn how to connect with customers. That kind of trust is rare. He's shown me what it means to be professional, sincere, and fair in every part of the job. Every customer he works with walks away happy, and he consistently goes above and beyond--even doing free things he doesn't have to do just to make sure people are taken care of. He understands that people have bills, families, and real-life financial limits--so he offers financing, fair pricing, and flexible solutions instead of trying to drain someone's bank account. That kind of integrity is hard to find. If you're in or around Ashland County and need a roofing contractor--or just someone you can trust with your home--Thompson Home Improvement is hands down the best choice. This man genuinely cares about his customers, his crew, and his community. I'm proud to have learned from him and even prouder to recommend his business.

We have no clue what caused the problem but my husband noticed as he pulled into the driveway that…read morea portion of our gutter had come attached from the roof. There had not been any weather or wind to cause this - it just happened. And it had not been that way when we he left for work in the morning. I took a photo and entered a request into Yelp asking for estimates for the roof repair. Timeless Exteriors was one of the first to respond. They were able to come to the house pretty quickly and assess the problem. It was not something that could be immediately fixed, so they promised to send an estimate the following day. As promised, we received the quote and scheduled the work. Timeless Exteriors communicated well, showed up as promised and finished the work in a timely fashion. We were charged as quoted. They did a nice job in the fix and we would hire them again. But hopefully that won't be necessary any time soon. Highly recommend.

So thankful for the job Timeless Exteriors did on my gutter installation! The price was reasonable…read moreand I will be using them for future projects! Thank you so much for your exemplary work ethic and steady communication during the process!

An update on our windows from my first review. There are code violations on the windows. No…read moreflashing after flashing was removed, two picture windows have no tempered glass and are not to code on height to floor. I have a lot of video captured on a ring camera that is going to tell the truth.

Overall, I am very happy with the result of my project that included roofing, siding, and gutters…read more It was a big project with lots of moving parts and a few hiccups along the way. First may I say that I was totally impressed with the young gentleman McKenzie C. as my sales representative. He was knowledgeable, thorough, and pleasant to chat with as we worked out the type, color, and other particulars of the work to be done and he was very helpful during the hiccups (more later). He also was the only rep of the 7 companies I interviewed that bothered to check inside the attic for any damage. McKenzie's in office counterpart Jessica A. was also very pleasant, helpful, and calm during the "hiccups". All three sub-contractors performed professionally and did a good job. As to the hiccups, there were 2-3 issues that based upon my previous background are the result of lacking required staffing levels, quality assurance, scheduling processes, and of course the most common of all communication. These hiccups resulted in delays in the materials to finish jobs, movement in the sub-contractors' scheduling, and discussions with me. My recommendation is you get any proposed schedules and any verbal agreements in writing to save yourself any aggravation. Bottom line: I am pleased with the finished product; my house looks great! I recommend them.

Update: he never apologized to me but will do so on a public forum. $400 is not a sufficient amount…read moreof compensation when I need to buy and install all new gutters again. The preference comment, one side was actually done correctly, but the other three were not, so the preference statement doesn't make any sense. Also, I'm the customer, it should be done by customer preference. States it was done to code but Knox County doesn't actually have any building codes. I don't feel safe having you back to my home after the way you spoke to me on the phone and I don't trust you as far as I can throw you given your treatment of me. How does someone run a business and yell and be disrespectful to a client when calling about an issue, then turn around and act differently online. Any issues that were encountered given I have an older home should have been addressed in the very beginning when you came out and gave an estimate. This is no way to run a business. Again, you only responded to my complaint after I posted publicly. I don't trust you to do any work on my home. We were going to hire you for the gutters for the lower part of the house and we were going to hire you yearly to clean out our gutters. You have lost repeat business due to how unprofessional and aggressive you were to me and how disagreeable you were to even hearing that there was an issue. You definitely hung up on me because you were angry and didn't make an attempt to call back. It took us years to save up the money for new gutters. You have no respect for other people's time, money, or property. I have been in tears over the whole ordeal. You also refused to send me the warranty but again, since I mentioned it in public, you decided to finally share it with my husband. I shouldn't have to go public in order for you to do the right thing by your customers.

Don't trust this company. They don't know how to properly install gutter clips and they installed…read moremy gutters above the roof line so water was pouring down behind the gutter when it rained