The doctor's here are fantastic but the front desk is far from it. Very unprofessional and rude…read moreespecially "Jennifer". She could care less. In this type of industry they need to show empathy and compassion not treat people like they are less than worthy. You never know what another person is going through so please stop being so self centered and practice being courteous.

Just called to make an appointment, left a message last Friday per the voice system that said…read more"leave a message and we will call you back within 24 hours" its now Wednesday afternoon and nothing. Myself as well as my entire family have been long time patients of Dr. Jernigan, and they all still go to this practice that is why I wanted to come back. I just moved back to the area. When I called got an employee named Jasmine on the phone explained to her that I called and left a message to make an appointment last Friday around 1:00 after I had been seen in the ER and left a message and never received a returned call. Explained the situation to her, my father had spoken to Dr. Jones the week before and was told for me to call and he would be happy to see me. She took my date of birth and in a not very Friendly and proceeded to tell me that I would be considered a new patient and could not be seen until at least June or later. I explained that I had just been seen in the ER for blood pressure issues and needed to follow up within the next week or two and it did not matter to me who I saw and she once again rudely told me that there was nothing until at least June. Not we have a waiting list, nothing. I told her don't worry about it I would find another practice. As a "New Patient" was not a very good impression to say the least. I was also told that I was on a dismissal list from owing $20.00 from several months ago, when I explained that I divorced and moved and did not receive a letter and would be more than happy to pay the $20.00 I was told no and we still cannot see you. Very poor service after the service I received on the phone I would definitely not go to this practice. I will drive to the other side of town for a better experience any day.

I've been searching for a knowledgeable primary care doctor. He's taken the time to listen to me…read morewhile dealing with my chatty kids in the exam room, which takes the patience of a saint. Whenever I bring up a concern, he's quick to access and find a way to fix it. He's great. (:

I requested medical leave in 2017 and again as I type this post due to clinical depression &…read moregeneralized anxiety disorder; in which Dr. Heatwole made difficult. In order to have both leaves approved, he mentioned that I'd have to take meds and stay in therapy. I didn't have a problem with the therapy; but the medicine I did. My problems and what exacerbated this disorder, I knew medicine could and would never fix. Sure, I tried the Escitalopram even after being scared eand advised to take it as prescribed by Dr. Heatwole; and it helped the anxiety more than it did the depression. However, as I'd mentioned once before to him, the deep seated issues that I've been struggling with continued to take precedence over top of being in a toxic work environment. I also explained to Dr. Heatwole that I'd previously and still continue to fail at finding work from home positions or a job that would be more suitable, as I just could not simply just quit my job. Dr. Heatwole just glossed over the root issues and continued to stay heavily focused on taking medicine over top of suggesting even more medication to stabilize my sleep and mood. I really didn't like the fact that I was pressured and rushed to go back to work. In 2017 after an 8 week leave, I still wasn't well and went back anyway because he 'thought' it was best. Of course, I still felt worse than ever. My last appointment for leave was the absolute worse. I mentioned that I'd lost my brother last September, lost 30 pounds in less than a year; and he had absolutely no remorse. He told me that in 8 months (counting with his fingers), a typical person would have gotten over losing someone!!!! He also mentioned that I needed to be careful exercising, and that people with my condition take this whole weight loss and exercising thing too far. I never mentioned an eating or any body dismorphic issues, so I don't know how my comment that I lost 30 pounds went to him saying that I needed to be careful exercising. A good doctor would applaud their patient for better lifestyle choices and losing weight to stay within a recommended weight range. Also, it is highly suggested for individuals with mental health issues to exercise, so I did not understand why Dr. Heatwole would say that, despite that I didn't mention anything alarming. I was actually 28 pounds overweight prior to losing the 30 pounds, and was severely emotionally eating from 2-3 fast food meals A DAY, still no brownie points there. This time around, he suggested me to go back to work in 4 weeks because as he mentioned, "We sort of need to kind of rush this thing to get you back to work as soon as possible, because I don't want you in the house by yourself thinking about all of your problems"....well hell, being at work makes it feel like I've entered eternal damnation with my thoughts! It doesn't matter where I am, mental illness isn't just a switch to turn off! It should never be about what a doctor wants, it's about the patient's well-being and what a patient feels would be best for them. I cannot work a demanding and toxic job that has greatly contributed to me not healing or feeling any better, and I really didn't know what else to tell him. Anyone with mental illness know that it's a chronic and sometimes a life-long issue. I have been struggling for over 16 years. Dr. Heatwole seems to think that medicine would help me to cope better, and that did not happen considering the layers of stress and rooted issues were always at the forefront. It seems as if he no longer wants me as a patient based off of my last visit with those crude comments. No worries there, I won't be going back to him. Sure as he mentioned, he's been doing this for a long time and 'know' patients like me. Well, it's not right to compare patients to one another even if we struggle with the same thing. Everybody's path and level of emotional pain is different. For over 6 years, I had been seeing Dr. Heatwole and recommended him to a few peers; because of his thoroughness during previous visits. If it wasn't for how he handled these two medical leaves, I would continue to stay a patient. Perhaps he no longer has the patience to deal with my mental disorders, and surely being a sufferer, I do not either.

I have been going to the Mechanicsville Medical Center for close to 15 years now. I have always…read morereceived quality care for whatever I needed. Dr Burijon listens to me and answers my questions. She has always treated me as a valued patient. If I have a question or need advice I am able to reach out to her via the portal and she is quick to respond.

I only see Dr. Cornett so he is the reason I will continue to comeback. I've been coming to him for…read moreyears and I trust him. He always has me do bloodwork to make sure my medication is working and not causing any issues. However trying to get ahold of someone to book an appointment by phone is difficult. You leave a message and never get a call back or you call multiple times and the phone rings and rings.

Love my new doc.... she's patient, kind, and thorough. So glad to be able to add her to my medical…read moresquad!

Dr. Schraa has been my doctor since I moved here in 2004. She delivered our son. She is a great…read moredoctor, who explains everything to the patient, never seems rushed and asks great questions and has sympathetic responses. She has her own children and makes you feel like she is going through some of the same things as you. She is very competent and professional. And, everyone in this practice (Virginia Women's center) is very good, from the front desk staff to the nurses to the PAs to the other doctors to the billing department. Never had an insurance issue, a billing problem, a problem getting an appointment, prescription or information. I recommend this practice to all my female friends.

There are a lot of buildings in the medical complex and you have to drive up to the door of each…read morebuilding to see the addresses -- it's the building with the big OrthoVirginia sign at the top -- it's on the 3rd floor, so add time for parking, walking, and waiting for the elevator. It was a very busy place. I arrived for my 930 new patient appointment at about 935. There was a registration line of several people. When it was my turn, I was greeted by a friendly person and went through the check-in and copay procedure, including digital forms on a tablet. I then had to wait in line, again, to give the tablet back. Then, it was off to wait. About 1020, (45 mins later), I was called back to be advised I arrived too late and would need to reschedule. I mentioned I was only about 8 mins late (including waiting in the registration line) and was advised new patients are supposed to arrive 15 mins early, so I was outside the 15 minute window. I get the late policies. I felt horrible for being a couple minutes late, but I was definitely within the 15 minute window. However, I wasn't advised I needed to arrive by 915, I was told my appointment was at 930 and to bring my ID, insurance card, and list of medications (I took notes). And, if I was outside the arrival window, why was I allowed to register, pay my co-payment, and sit for 45 minutes just to be told to reschedule? Patients are usually advised of late arrival at registration. Thanks for wasting my time off from work. Will I get my $25 back? (It applied to the next visit!) I'm adding one star for the friendliness of the registration clerk and the doctor. I was able to reschedule the next week, and the reviews and recommendations for this doctor are overwhelmingly great, so we will see how it goes and I will update. UPDATE: I went back for appointment, previous results in hand, and asked to run the same labs, stating valid reasons, including an issue I had previously that was detected by running a lab not being ordered, and also that we couldn't compare apples to oranges, etc. The first request was refused and the second request was ignored, so I made an appointment with a different doctor. Side Rant: It is so hard to find a doctor that will work with you and not ON you. No one knows my body and my medical history better than ME! After all, I'm paying for a service. It's like going to a restaurant and having the server tell you what you are going to eat. LOL Feel free to message me recommendations! IMHO, the office staff could use some training in scheduling. Be sure to take extra time off work so you can arrive 15 mins earlier than your appointment or risk having to reschedule! She seems like a great doctor, just not one willing to work WITH me for my particular issue. YMMV

I am so glad that, after 5 years in Richmond, I found Dr McKenzie and her office. I am been so…read moreencouraged by their professionalism and how little I have to wait to be seen. When I talk to Dr. McKenzie, I repeatedly note that she is two things: caring and competent. I find that this to be an ideal mixture for me. I don't just want a doctor who is JUST attentive to my concerns and is kind (which Dr McKenzie definitely is), but who doesn't seem highly skilled at their job. I also don't want the other extreme- a doctor who seems well-read and passionate about medical concerns (which she also is!) but who doesn't listen. Dr. McKenzie is a good balance of both of these positive traits! I feel confident that she wants to get down to the bottom of what is bothering me, and not just give me a prescription. In fact, she has been helpful in guiding me to stop taking some meds that were harmful. She is funny and passionate about healthcare. I feel well cared for when I leave her office!

I have been a patient of Dr. Hagan for 16 years and my husband for a year now. She is a great…read moreoncologist. The office staff is very kind and the nurses in the treatment center are top notch. We will never be able to thank her enough for the excellent care we have received and continue to receive.

Very knowledgeable and compassionate physician. As a former healthcare worker she is the only…read moreoncologist that I considered seeing when I was diagnosed with cancer and my fellow critical care nurses that have needed an oncologist also chose to see Dr. Hagan. She explains treatments and options clearly and her office is quick to respond to questions/ requests. Only downside is she doesn't always keep on schedule with her appointments but that's because she spends time with each of her patients and doesn't make you feel rushed during your visit.