Colleen gave me one of the best cuts I've had in years! It brought out all my curls and also looked…read moreamazing when I straightened it! The highlights I requested were beautiful! Shes personable, and makes the whole experience enjoyable! I highly recommend Restoration Hair Salon!

Very Disappointing Customer Service Experience:…read more I initially reached out to Restoration in Santa Rosa after finding the business on Yelp. I scheduled an appointment with the owner, Colleen, for my mother, who was interested in getting a perm and having her gray covered. While I was away on a trip, my mother--who is living with dementia--unexpectedly colored her own hair using boxed color from Walmart, something she has done for many years. When I returned, I realized what had happened and that she had an appointment scheduled that same day. A couple of hours before the appointment, I did what I felt was the responsible thing: I contacted Colleen to be completely transparent about the situation. My mother's biggest concern was not wanting to damage her hair, and I simply wanted to get the professional opinion of the stylist before moving forward with a perm and additional color. Unfortunately, Colleen's response was extremely aggressive and defensive. She immediately spoke to me as though my mother had already missed her appointment and implied that we weren't going to show. I explained that her appointment wasn't until 1:45 and that it was only noon--that was precisely why I was calling ahead of time to discuss the situation. I also explained that my mother has dementia and that I was simply trying to make sure we handled her hair safely and appropriately. Rather than approaching the situation with understanding or professionalism, I felt as though I was being reprimanded and spoken to aggressively. At one point, I had to tell her directly that I did not appreciate being spoken to in that manner. She eventually said, essentially, "Why don't you come in and I'll let you know," but by that point the interaction had completely changed my perception of the business. I no longer felt comfortable entrusting my mother's hair care to someone who responded this way to a reasonable question from a family member trying to advocate for her. As a business owner, the first interaction with a potential client matters. I believe professionalism, patience, and empathy--especially when a client has disclosed that a loved one is struggling with dementia--should be fundamental to good customer service. I ultimately chose not to keep the appointment. I'm honestly grateful I reached out beforehand because it gave me the opportunity to see how the situation would be handled before putting my mother in that environment. It's unfortunate because I genuinely hoped this would be a positive experience for my mom. Instead, Colleen left me extremely disappointed.

Best me time! Thank you Jesica for always making my hair beautiful! She is the best!…read more Updated my color and added more extensions!

I must start by saying I have followed Jessica to quite a few different salons before her going out…read moreon her own (yes she is that good). She was the first person to ever put color in my hair and she is a true magician. Her knowledge of color and what can and can't realistically be done is such a breath of fresh air. Many stylist will tell you something can be done and not deliver...not her. I would rather know up front if something is not suited for my hair color or texture. She is communicative and as soon as I walk in I know I'm going to be leaving happy. Her space is so beautiful and immediately makes you feel relaxed.

Phenomenal 1st visit to Ellie Lui! By referral I scheduled an appointment well in advance with the…read morefabulous Francesca! Well worth the wait I came in around 4:30 for my appointment. Greeted by Page I was welcomed to the salon with my choice of beverages,naturally I chose the sav blanc. Before I could get to comfortable on the couch with ample seating, a warm and genuine Francesca came to fetch me with warmest welcome. After exchanging pleasantries and how I came to discover her, we discussed my hair hopes. I could tell right away she got my hair and how it should be cut. And as I prefer, she did a dry cut, a true sign of talent. She took her time and really took care to work with my waves in the manner in which they thrive. We had a great time getting to know each other and compare shopping notes. I've been in Santa Rosa 4 years, I've been to two other stylists, but the third time is a charm and I've finally found my expert hair stylist!could not be happier! Thank you Francesca!

Lack of integrity in unwillingness to honor a discount recently offered me as a long-term client…read more Unexpected change of agreement at a significantly increased cost with no apology. Insufficient notice to make alternative plans.

Teresa is THE BEST!!…read more So nice, helpful, caring and went out of her way to make sure that I felt totally taken care of. In a world full of mediocre, or being seen as just a dollar sign walking through the door, Teresa stands out not just for her wonderful skill but also for her care for the person. 5 star, plus, plus, plus!

Love her. She is amazing and kind. She does a terrific job and my hair always looked amazing! I…read morereally enjoyed the blowout package it was perfect when I lived on a property with well water. It was great as she was flexible too if I had time during the day when I was working out of my office in Santa Rosa and I go over there. I miss her but I'm out of the area. I give her 5 stars and more!

Great service.Helped when I had hair loss due to chemotherapy make me feel a lot better and my hair…read moreis growing back. She's very kind and very conscientious. She does a great job and she cuts hair. Well if you want short haircut, she's really good at that because that's all I know.

Just went from long hair that was over dyed to short hair with cute highlights, Jennifer is not…read moreonly an amazing stylist but she is fun to talk to and I can't say enough positive about my appointment today. I will only go to her from now on! And the salon is so cute and VERY clean! Thank you Jennifer.

I just wanted and say that Jayna is the absolute best!! I started coming in for just blow outs, but…read morehave returned for extension application. I absolutely LOVE my hair right now!!! I left feeling so confident and happy with Jayna's work! This salon is so cute, and the girls are all so fun and sweet. Can't wait for my next appointment!!! I

I spent over $350 on a balayage here recently with Kait and unfortunately had a really…read moredisappointing experience. I went in wanting to replicate the sun-kissed strawberry blonde with copper undertones that I got here last year. The consultation felt super rushed, but she acted like she totally remembered and had it handled, so I trusted her and didn't think I needed to pull out a reference photo. When she was done, she gave me a sleek blowout that looked great in the salon chair and completely hid the actual color placement. Once I washed it at home and saw it air-dried in normal indoor lighting, it was a totally different story. The color is way darker and redder than my natural base shade, and there's a heavy, solid block of copper right at the top & one side of my head with no blending. Four days later, I messaged her with an inspiration picture to politely figure out a fix. Her response was honestly pretty rude and defensive. She told me she had "0 recollection" of my hair from last year, and instead of offering to brighten it back up to what I actually paid for, she basically said it would cost me another full fee for a brand-new partial color. She did offer a quick root smudge at the sink, but putting a dark gloss over an already muddy, dark base would have just made it look worse. When I reached out to the salon owner to ask for a partial refund so I could go get this fixed somewhere else, she completely washed her hands of it. She said the stylists are just independent contractors and she's basically just their landlord, so the salon takes zero responsibility for their work or client payments. If you are going to charge premium luxury prices, you should provide a proper consultation and some basic professional accountability when a mistake like this happens. I am now stuck with a botched hair color. I definitely won't be back.

We took our 3-year-old daughter to get her first hair cut. Everyone was super sweet and helpful…read more She was a little nervous in the beginning and Donnalia was really sweet and accommodating. We'll definitely go back. Eden and André

Donnailla saved my hair! I was ready to cut it off and start over before I found her! Finally…read moresomeone who understands how to treat my hair (I'm half black/half Italian)! I will be back often, and refer all my friends.

I just left Yolanda at Rock Paper Scissors Salon. What a…read morenice experience it was! Yolanda asked what I was looking for and she really listened to me! She spent plenty of time cutting and then styling my new do. She was not in a rush at all. I really enjoyed the whole experience and I will return.

I don't leave reviews lightly, which is why I reached out to the owner privately before posting…read morethis. I wanted to give the salon an opportunity to address my concerns directly. When I booked my mom's blowout, I specifically explained that she has soft, textured hair and was reassured that Yolanda Lusnia was experienced with all hair types. Based on that conversation, we felt confident moving forward with the appointment. Unfortunately, the experience did not meet those expectations. When we first walked into Rock Paper Scissors, the initial expressions and reaction from Yolanda Lusnia and Bree Pickens immediately made my mom and me feel uncomfortable and unwelcome. We arrived excited and trusting that my mom would be taken care of, but the first impression left us feeling out of place. During the appointment, I noticed a lack of warmth, communication, and attention to detail that you would expect from a professional salon experience. At the shampoo bowl, Yolanda did not adjust my mom's chair, speak with her, or ask basic comfort questions such as whether the water temperature was comfortable or if she preferred it warmer or cooler. Those small gestures are part of making a client feel cared for, and their absence was noticeable. About 10 minutes into the appointment, Bree did come over and kindly asked if I wanted to sit in the same room as my mom. I appreciated that gesture. However, when Bree walked me back, Yolanda said she was going to ask me the same thing. After the initial interaction, the change in tone felt uncomfortable and confusing. While my mom was at the shampoo bowl, I overheard that there was no way her hair could be blown out without straightening it. I clarified that we had booked a blowout, not a straightening service. After the service was completed, her hair was still very frizzy and did not look like a finished blowout. When I politely expressed my concerns about the result, Yolanda raised her voice and said, "I'm not used to doing this type of hair." That comment was extremely disappointing and made my mom feel singled out because of her natural hair texture. My mom has had successful blowouts at other salons, and the issue was not only the final result. It was the overall experience and the way she felt as a client. I reached out to Katie Enfield privately because I wanted to resolve this respectfully before posting publicly. While I appreciated receiving a response, I did not feel my concerns were fully acknowledged. Every client deserves to feel welcomed, respected, and cared for when they walk into a salon.