Terrible customer service; I feel robbed!
I booked a knife confidence class for me and my fiancee, but the day before the class, a family emergency arose. We thought this emergency would prevent us from attending the class the following day, so I thoughtfully emailed the Jenius company. They promptly replied and let me know that a last minute cancellation cannot be refunded, and the 180 quid we paid online would be forfeit. So, I decided not to cancel just in case we'd make it. I should have told them explicitly not to cancel anything. By the next day, the family emergency had resolved, so I told Jenius we would, in fact, end up attending the class. Jenius told me that our booking was forfeit and we would not be getting back our money.
According to their customer service representative, they already purchased the food and booked the chefs time, which is why they can't do a last minute cancellation. Ok, if that's the case, why couldn't we attend the class that was already paid for?
Yes, if you read the fine print on their policy, last minute cancellations do not get refunded.
However, in my mind, this was incredibly cheap of Jenius. By my definition, this is thievery.
They offered 50% off of a future booking, but that's unacceptable given we already paid them nearly 200 pounds for nothing!!!
I'll never give them any more of my money and I recommend avoiding this company at all costs. read more