My experience with this law firm was extremely disappointing from start to finish.
Communication was poor, and the level of professionalism displayed by the attorney, paralegal, and office manager fell well below my expectations. Throughout the process, my family and I felt dismissed rather than treated with the respect and courtesy that clients deserve.
At the firm's request, we obtained a competency evaluation from my mother's physician. I was present during the evaluation, and the physician determined that she was competent and provided the requested letter. I promptly mailed the letter to the law firm. After two weeks without any communication, I called to follow up and was told they had never received it. After I sent it again, the office quickly located the document. This lack of organization caused unnecessary delays and frustration. If I could give them - 10 stars I damn sure would.
When we arrived to execute the trust documents, my mother was taken into a private room and questioned for nearly an hour. While I understand an attorney has an obligation to ensure a client understands and is acting voluntarily, the length and nature of the questioning felt excessive, particularly given that they had already requested and received a physician's written opinion regarding her competency. The experience was upsetting for both my mother and our family.
After paying $1,700 for legal services, we expected clear communication, professionalism, and respectful treatment. Unfortunately, our experience did not reflect those expectations. Although the fee was ultimately refunded, it did not change the frustration and disappointment we experienced throughout the process.
Based on my personal experience, I cannot recommend this law firm. I hope they will improve their communication, professionalism, and client relations so future clients receive the level of service they deserve.( they totally made my mom very uncomfortable prodding her with questions she didn't fully understand from what my mom said fit was like an interrogation) of an 87 year old woman). The way my mom was treated they should be disbarred!!!!!!!!' read more
