Zero amenities unless you count moldy air conditioner and washer/dryer. Neighbors are rude, some…read moreeven like to hang outside of your door to listen in. Once some attempted to enter my apartment when my cleaners were there. Cameras that were once in the halls on my floor disappeared. Also racist; I heard someone shout the N word one day. Management refuses to take complains over the phone, but ignores several emails. P.S. The apartments have poor insulation (sound and heat).

A good location but the building is a roach infested south-bronx style ghetto with no responsive…read moremanagement. Got a complaint? F you. Got a serious fire or life safety complaint? F you. Pay your rent or gtfo.

My father was a unit owner at Deepdale Gardens for years. When he passed away, I experienced…read morefirsthand how this company treats grieving families -- and it was deeply disappointing. Deepdale Gardens was by far the harshest institution I dealt with during an already devastating time. While every other company -- including the mortgage lender and all credit card companies -- waived fees and told me to take as much time as I needed, Deepdale demanded on-time payment from my own pocket with no grace period, threatening late fees while I was still in the early stages of grief and had no access to my father's accounts due to NYC probate. Large financial institutions showed more humanity than this local co-op. There is no excuse for refusing even a basic accommodation to someone who just lost a parent. If you are considering a unit here, know that this is how the company treats families in their most vulnerable moments. I would avoid if you can.

I just wanted to post an update regarding my previous review…read more After writing my review two months ago, I recently noticed a new security personnel on the job. I am beyond thrilled to see that the development took on a new security company!

I am a happy resident here for the last 26 years. The Westmoreland has been an ideal place to…read moreraise my kid in New York City. I know moving in and moving out is cumbersome, time consuming and expensive. It may test the community commitment of a resident. For my family the co-op residency served our purpose very well and we have no desire to move out anywhere else in the world. It is such an ideal place to retire in New York City given the very high cost of living in the City. Numerous special assessments were inevitable due to the rising taxes and utilities. Compared to the escalating home ownership expenses of single family home Westmoreland is still a bargain basement price. Long Live the co-op board..!!

The management company is non responsive. Very lazy and very slow. When I lived in the little neck…read moreapartments they slapped us with all these extra assessments. When we left (and it took us almost a year to sell because of all the assessments and all the legal problems this apt complex had) we tried to get our refundable deposit back. That took 3 months and numerous calls/msgs/emails. When we tried to sell our place, rarely any agents wanted to take us on because they knew all the issues with this apt complex and the mgmt company! What a huge mistake we made buying an apt there. A huge, expensive headache!!!!

Worked with Jae (buyers agent) when we bought an apartment and then worked with him again to sell…read moreour apartment in forest hills. Jae was super responsive, knowledgeable, easy to work with, trustworthy and always showed up early. It couldn't have been an easier process working with Jae.

My wife and I recently worked with Jae to help sell our 1 bedroom and purchase a 2 bedroom. Jae…read moretook what can be an extremely stressful, complex, process and made it easy. Jae's response times are ridiculously fast. I don't think there was ever a time I needed to wait more than 30 minutes for Jae to respond to an email or inquiry I had. On the sale side, Jae was able to attract multiple potential buyers just days after putting the apartment up for sale. We had an excellent offer from a qualified buyer just 2 weeks after the apartment went up for sale. We were able to accept that offer and focus more aggressively on seeking a new home. And in looking for homes, Jae quickly learns the type of place you are looking for, allowing us to focus our time only on areas of interest. Jae is also 100% honest and will give you his honest opinion on properties, the neighborhood, etc. Never once in this entire process did I feel pressured by him to buy or take something to move the process along. He knew we were trying to find the perfect place, and was patient and honest with us through the entire process. I highly recommend him.

Do not move here, they will steal your money any chance they get and refuse to respond to any…read moreissues you have with your apartments. The management office are extremely rude, especially the secretary who picks up the phone and immediately transfers you or hangs up. And they did steal my deposit while living here and will not return it or give any reason as to why they aren't giving it back. Bunch of criminals working here.

Absolute trash place to live or visit. The security, parking office, valets and management office…read moreare completely incompetent. I will say that the concierge and maintenance staff are nice. They illegally changed bylaws as soon as we moved in to force everybody to pay for gym and club membership, regardless of whether you use it. The first vote failed, so they changed bylaws and pushed it through with a 2nd vote. Shady and illegal. They steal your money every chance they get, forcing us to continue paying for gym services throughout the pandemic when the gym was closed. The management office is completely and utterly useless, unhelpful and rude, forcing you to do additional legwork while falsely claiming to provide a "luxurious" experience. Guests have to pay exorbitant fees to park, making visiting a pain in the you-know-what. The board does nothing in the interest of residents. They waste our money on loud, obnoxious and terrible events that are disruptive and lame as heck. They do not allow residents to use common spaces for things like parties and baby showers, yet board members use the spaces freely for their own similar events. Residents who use the gym and pool are disgusting. I have found toe nail clippings and bandaids in the hot tub and sauna on multiple occasions. I have had security come to my door and harass me for playing music at a very reasonable level, and falsely claim that I have had many complaints. When I followed up I learned these assertions were completely fabricated. They charge fees for moving in and out that are literally for nothing. Coordinating furniture deliveries or moving is a nightmare due to a lack of communication between offices. We have had movers and furniture delivery men stopped at the gate simply because of the incompetence of offices to do their jobs and let security know that we have filed all necessary paperwork. The parking situation is super dangerous, and necessitates loud honking by any car coming up or down the narrow ramp to the garage to avoid collisions. They could easily install a camera system but instead they maintain this ridiculously dangerous and disturbingly loud environment. I am now in the middle of a long and frustrating saga in which I was charged for 1 month parking that I had previously cancelled, and am met with more incompetence and gaslighting. During my sale of the apartment the management refused to lift a finger to help us complete their dated and astoundingly stupid closing packet, which required myself and the buyer to share lots of personal information in an illegal manner just to complete. Moving out of this building has been one of the biggest blessing, and I am eager to wrap up loose ends so that I can put the whole experience behind me. Avoid at all costs!

A full service building full of very nice staff and residents. I'm required to say more but…read morehey........ think I've said enough. Except..the laundry room needs a drastic upgrade and some of landscaping looks like unkempt land.

I went to visit a friend on the second floor at building 20 to study for an exam together and spent…read morea few days. The upstairs neighbor was very noisy. I heard the child running and banging all day. We couldn't sleep well during the night and heard weird booming noises. I also heard them drag furniture all day too. My friend is also a student and she can't get sleep or any peace even before the exams. I just really don't understand why nobody was able to handle this and make them stop making noise. Horrible management and absolutely not a good place to stay for any future tenants.

I am not a tenant in this building but I have gone to visit my friend in the 2nd floor a few times…read moreso we can study for school. From the times I have been there, there have been loud noises and banging, door slamming, and dragging furniture from the tenants living up stairs. Even so early in the morning there is already loud noise and no peace and quiet can be had because of that. My friend is a graduate student who needs to focus but unfortunately due to the noisy tenants it makes it difficult to do just that. With lack of sleep and frustration I can't imagine living there especially if the building management does nothing in their part to handle the situation. I don't recommend anyone to live here because management is does nothing and they won't truly care about your wellbeing...

Lived here for 5 years and the only reason we stuck around was because the rent was incredibly…read morereasonable for the space and the area. You are basically on your own, management does not care about anything, are often rude, and always dismissive. Maintenance department is great, and the maintenance people are also always complaining about management as well. Just a small selection of the issues we've had: 1. Every other night, if not every night, water from the tub faucet is dark brown. Unusable and disgusting. When we repeatedly let management know over the years we were told it's soil run off and there's nothing they can do about it. This was never fixed or addressed. 2. We dealt with mold in the bathroom for years, and only after complaining for 2-3 years on and off they finally sent someone to simply wipe it away with Clorox. When it came back, they refused to do even that and said we have to find a service to paint over it because "mold is part of routine cleaning" that isn't management's responsibility. 3. The bathroom ceiling would leak and fill up with water for almost 3 years. Finally, an empathetic maintenance guy came by and fixed it after years of complaints. 4. A large medicine cabinet affixed to the bathroom wall broke off, damaging the wall and sink and nearly landing on my wife. The maintenance person who was sent to fix it was from the emergency maintenance company and he specifically said "we have told management that these medicine cabinets are too heavy and improperly affixed, but they do nothing until it falls"... implying that this has happened in the past. 5. Any request, question, or concern brought to management is immediately disregarded. The lady at the front desk will pretend to make note of it and then no one will follow up until they are bothered by the amount of times you show up or call. They do not try to be helpful in any way. The lady at the front desk is always miserable and it is clear that she has developed the attitude and demeanor of speaking to tenants from her superiors who are clearly affecting her mentally to the point that she has cried multiple times when challenged about concerns. She has no idea what she is doing half the time and the job is way too stressful for her, no one else in the management office ever seems to be doing any work and they are on break for most of the day. 6. They partner with a towing company that has "free reign night and day" (as told to me by the proprietor of the company) to come into the parking lot and tow cars that do not have a parking sticker - a clear violation of NYS law, as every towing requests must be specifically called in for each individual car. After my wife's new car was towed (because we hadn't received a sticker yet) I asked management about it and they were unaware that it was towed, why it was towed, or that the truck had even come by. She referred me to the tow truck company's number in order to find out what happened to the car... completely careless. Are they getting kickbacks from the tow truck? 7. When the towing company was unable to tow MY brand new car (for the same reason - I hadn't yet received my parking sticker) they put a sticker on the car with a warning that was not compliant with NYS regulations for adhesives on tenant property. When I asked the management about it they said "oh really? we didn't know they even do that, usually they just take the car...". None of the maintenance employees (all of whom know my car due to the license plate and exotic model) knew about anyone putting a sticker on my car. The sticker was unable to be removed by a professional car detailer without a specific adhesive remover that ate away the premium clear coat of the car and cost me $600 to replace. Management wanted nothing to do with it, claiming they had no idea who did it or why. If $600 was a big enough deal to waste my time suing them I would have done that. 8. What eventually led to us moving was a severe cockroach infestation which was slowly affecting the entire surrounding area of the building we were in. We complained many times for over a year and the only response from management was a boilerplate schpeal about signing up for the exterminator who "comes twice a month on Wednesdays". The exterminator (who was a very nice individual himself) showed up twice, and never came back despite us being asked to be kept on the list multiple times. About a year later after we had already bought and tried many things on our own to curb at least the roaches in our home, another complaint to management caused the maintenance guy to show up with glue traps and combat gel, give them to us and said there's nothing else he can do unless we want to fumigate the home. We had already signed a new lease and were leaving by then. Some of the roaches moved with us which we had to pay money to exterminate. A lot more issues over 5 years, they probably have 100s of DOB violations. The heating issue is also very true.

DANGEROUS! This place is falling apart on the inside, even the newly refurbished ones. It may look…read morepresentable from the outside, but thats all they care about. I've actually been told very honestly that they "won't spend $2,000 to repair the floor" that has nails sticking out with my babies crawling around. The city plays its own part in this, they are just as bad.

If youre thinking about living here because they allow dogs, think again. They allow dogs but not…read moredog friendly at all. The new dog policy does not allow dog owners to walk their dogs on the sidewalks and the fine increased to $200/$500 for 1st/2nd violation. Why allow dogs if you can't take them for walks.

updated review after many years. even worse. they replaced the windows and doors with VERY low…read morequality ones. They are basically just new versions of the old windows. Poor functionality. The maintenance is crazy expensive and keeps going up, despite no actual improvements being made, and the management and maintenance staff are very rude and very incompetent. For the prices the units go for and the steep maintenance cost, you do not get what you pay for.