Everybody here is definitely on the "I don't want to be here" side of customer service, but KIBBY is by far THE WORST! I truly hope her supervisor or someone in power sees this, because not only is her attitude despicable, but she thought it was down right outrageous that I asked her to only address me by my first name and not my last name as I DO NOT USE my last name and absolutely don't ever want to be addressed by it, as I am in the process of changing it. She later comes into the space where I am changing clothes and loudly from outside the curtain, she calls me by the name I have already asked her not to use. I snatch the curtain back and remind her about what I said. With a smug attitude she says "we have to call patients by their last name, it's our policy!" Ma'am, you think I'm stupid??? That is not a policy smh. She rolls her eyes and the very next time she called me, she purposely called me by my last name and then loudly did it again as I was leaving, where I angrily told her not to say shit else to me, because she was disrespectful and literally taunting me at this point. She goes well I was just trying to give you this (holding the CD of my images) ...I tell her she can give it to the lady next to her because I have nothing else to say to her. I asked for her name and my blood is just calming down enough to even type this! If you don't have a dead name. If you have never had to carry the name of your abuser. If you have never changed your sex and name to something that feels more at home for you, then you may think it's silly. BUT who tf cares??!! Call people what they want to be called or don't call them at all. Shit, even "ma'am" would have been fine since you refuse to use my name. She made me uncomfortable, embarrassed and so angry! I'll never visit this location again if it means I have to encounter KIBBY and her disgusting behavior. read more