Sadie was very helpful in helping us with both our home and auto coverage. Every time we've called…read morewith questions, she's been very good at explaining insurance coverages to us. I would definitely recommend using them as your insurance agency.

Havyn Bell was a very professional agent and provided me with exactly what I needed for my…read moreinsurance needs. Highly recommend Jay Moyer and Havyn Bell.

We paid our full homeowner insurance cost at closing only to be given an extra thousand dollar bill…read morea month or so later because the paperwork wasn't up to their standards to get a promised discount. We learned after the fact that we had to get contractors to dig through their records 5 years ago to get the discount even though all the improvements to our home were permitted with the records freely available with city. They should have made sure the paperwork was good prior to taking our money. We certainly would have gone elsewhere and feel cheated. This entire experience has been extremely frustrating and I would urge you to avoid this agency. We just want the issue to be done and to pay the price that was actually negotiated for and to receive one year of insurance for the money we've paid.

I am very satisfied with the service we get from Todd Shipp. He is responsive to our calls and…read morerequests for meeting whenever an issue comes up. If I cannot reach him when I call, he returns the call the same day. He also promptly responds to E-mail inquiries. We had hail damage in May, 2019, and the State Farm claims team was fantastic. The adjuster who initially inspected my roof and property was easy to talk with and helpful. Members of the entire hail claim team were always courteous, pleasant to deal with and responded appropriately to my inquiries. They adjusted my payments (paid more) upon presentation of documents and information my roofer and I provided by E-mail. Did I get everything my roofer thought I was entitled to? No! However, I am satisfied with my overall experience with SF and their claims handling. I definitely recommend Todd Shipp and State Farm.

Excellent agency with friendly, knowledgeable staff. They will provide all the coverage you need…read morein Auto, Life and Home.

From the owner: Contact my Agency to get a Quick,Personalized Insurance Quote Today! A great rate is just a call…read moreor click away. I have been with Allstate since I was a Junior in College at the University of New Orleans. I opened to the doors to my own Allstate agency in 2008 after we moved to Houston.

Carla took care of me right away as other yelp agencies DID NOT, she was straight to the point…read morewhich I appreciated and was able to get me a great deal for what I need for now. I got nothing but good energy from her and could tell she really cares, so I went with her over the other yelp project providers that were recommended for my auto insurance! There's a way to ask questions and treat people after working in customer service myself for many years some people just come off scammy and unreliable I appreciate Carla for her speedy service and due diligence, it did not feel pushy once again it felt like she cared. Highly recommend this company! She also advised she will always make sure I have a good price!

Carla was absolutely amazing. Being able to work regularly through your day and Trust someone can…read moretake care of a title replacement at the DMV, is a game changer. Her rate for this service is "Black Friday" good. If you need assistance at the DMV, you can trust that Carla will dependably handle it with grace and direct constant updated communication. Really appreciate you, Carla! You're cooler than the other side of the pillow!

David G (first review), I am astonished at your review. We…read moreall have different opinions and perceptions regarding our experiences and people. LAURA CRAWFORD went over and ABOVE my expectations several times. My circumstances were quite unusual but she was tenacious and compassionate throughout, i.e. checking in on me over the weekend, handling EVERY relevant telephone interaction that were MY responsibilities and performing with integrity, honesty and professionalism. Her colleagues were most willing to fill in during her absence. I recommend Laura with a 120% review. Christina Stoner

It takes a lot for me to leave a negative review, but my experience with the Cole Agency has been…read moreextremely disappointing. They are by far the worst when it comes to returning calls or answering questions about your policy. Once you're signed up, it becomes a real headache to get anyone to communicate with you. My homeowners policy became effective in October 2024. Despite repeatedly calling and emailing to have my policy declaration and proof of coverage forwarded to my mortgage company, I didn't get any real assistance until February 25th -- nearly three months later. It wasn't until I finally got someone on the line that the matter was handled. Additionally, I called about my auto policy increasing by $100 a month. The manager, Oscar, was extremely nonchalant about my concern and told me, "Don't shoot the messenger -- it's because of tariffs." He claimed he reviewed my policy and said there was nothing he could do. He showed no empathy at all. I'm currently shopping for a new agency. I typically stay loyal to a provider for years unless I find a significantly cheaper rate, but due to this experience, I cannot recommend the Cole Agency to anyone.

This is a great Allstate agent--the best. So friendly and honest. He corrected the address on my…read morepolicy right away, which I could not get my previous agent to do, and he told me about the milewise program which is saving me a ton of money on my policy.

From the owner: When it comes to insurance, having the right agent can make all the difference! At the Aquila…read moreAgency, we take immense pride in offering top-notch service and personalized attention to our valued customers. As your local, licensed advisors, we are committed to guiding you through every step of your insurance journey. We’ve partnered with Allstate® to bring you more than just quality coverage for your most important assets. Whether it’s home, auto, renters, or life insurance, you can trust that you’re in good hands with a company that’s been a trusted name since 1931. With our access to innovative tools, money-saving discounts, and the advantage of a local agent, we make it easy to ensure you’re fully protected. Give us a call at 346-299-2080 to discover how we can provide expert advice tailored to your needs, not just sell you insurance. Let’s work together to secure your peace of mind!