We have used this company over the last three and a half years for service and to install a new…read moresystem in a rental house. Our last experience was not what prior service has been. This company is no longer owned by Paul Reynolds who founded and built the company. Paul sold the company in mid-2017. The new owners continue to use the Reynolds name. Keep this in mind when reading reviews for Reynolds Comfort Air. We heard a slight scraping noise in the fan cage area and called Reynolds, not knowing that company ownership had changed. When Reynolds removed the cage, the fan spun easily by hand with no noticeable noise. The technician said the only way to eliminate the noise was to remove the fan. He did not have the proper tools to complete the removal so he began pounding on the motor shaft with a hammer, trying to dislodge the fan. When I asked if that was a good idea he said he didn't think it would hurt. After being unable to remove the fan he tried other adjustments. With the cage back in the unit the noise was much worse than it was when he started working on it. Again, the cage was removed which at that time the motor would barely spin. He then determined that the motor had seized and that the motor, fan and cage needed replaced. He said he would get an estimate the next morning but charged us $208 for the visit. With temperatures nearing 90 we needed the air. After calling the office twice the next morning, the technician called me at 2:00. The estimate was $1,260 with no credit for prior day charges. Total cost around $1,500. It would also take 5-7 days to get the parts. However, if we bought a new air conditioning system they could install it the next day! I then called another service and explained the situation. This company arrived within an hour. He immediately determined that the fan had separated from the base and needed replaced. He also found the motor was broken, most probably due to the Reynolds technician hammering on the shaft. Two phone calls later, the parts were secured and within four hours the unit was fixed. The charge was $500. He also commented it would have been less had they not had to replace the motor due to the Reynold's technician faulty work. The next day I called Reynolds and told them to cancel any parts they had ordered, as I had found someone that had fixed it for 1/3 of their estimate in four hours, not 5-7 days. I also asked to have the owner call me. Later that day I received a call from the technician that had done the work rather than the owner. He said in his opinion he did not feel hammering on the shaft would damage the motor. I asked him if that was normal protocol and he said no - that he should have had a puller and not hammered on it. He ADMITTED his work was faulty. I then told him about the price difference and his reply was that Reynolds doesn't usually work on Frigidaire units, which I had and thus when they get parts they are more expensive. So, from my experience it seems that the new ownership does not value customer service and doing the right thing. They are happy to break your unit, admit they did it, then charge you for it. They seem to be at the point to charge as much as possible and upselling. I am still awaiting a call from the owner or manager. I would advise people to be aware of the change in ownership. This company has many 5-star ratings, which are from the prior owner, not the current.

Amazing customer service. Gloria is a gem! Nick C. was very personable and was an extremely…read morepositive representative of the company.

Uses multiple accounts to "Finance" on Facebook Marketplace…read more Never finance with anyone advertising on Marketplace.

I have contracted this company for AC installation! The price is very good and they started the…read morejob on time and very professional service.

This guy really disappointed me. His work was not accurate, and his prices were excessive for the…read morequality of service provided. He was also disrespectful when I called to cancel the job. He tried to replace a coil without properly testing the unit first. Later, I found out my unit was leaking because of poor previous work done by him. He also charged me for Freon that was never supplied. Unfortunately, this guy has changed a lot. Honesty and professionalism are very important in this business, and I did not receive either. He really needs to improve the way he handles jobs and customers. Not recommended anymore. Please be honest with your customers.

Very pleasant and took the time to explain everything that he was doing. Showed me the fan which…read moreneeded to be replaced, and the new fan as well. Checked the unit when he was done and assured me everything was functioning properly. I did not sign up for his twice yearly maintenance check- I thought it was a bit pricey. I thought the price for the parts and labor that he did was fair, though. I was very happy with the service and will call again in the future should the need arise. He also has a very nice smile. ;)

We hired Pro Action after getting 3 other quotes. Bill was highly recommended by some friends his…read moreprice and honesty were key! Bill and David installed our brand new system quickly, quietly and very professional which made us very happy after dealing with major problems for a few years which our previous AC company wasn't very efficient. So kudos to Pro Action Bill and David where service seems to be their #1 Product! Sharon and Tom Gannon

6+ hours late and still charged me $300 for a $30 part. Would have been happy if they would have…read morediscounted it because of the late arrival.

My AC system in my new (18 months old) house leaked a puddle of water. I thought it was a clogged…read morecondensate line. Turns out the pipe inside had the glue fail and leaked through the sleeve. I called Mr Cool yesterday, said it was not an emergency, and they sent a tech this morning who saw the issue, and fixed it promptly. Compared to my old house in Fort Lauderdale, this AC unit is efficient and sized properly; a quarterly maintenance plan offered by Mr Cool will keep it that way. I'm very pleased with the service and results and definitely recommend the company.

When no one else could figure out how to fix our AC unit heating, Wayne Pepper did! They came right…read moreaway, took their time, and finally fixed the problem that so many other big name companies couldn't even do- Not to mention their price is UNBEATABLE! We have struggled so much since purchasing this brand new unit in 2020, issue after issue... we have worked with several different AC companies, but they were all a huge disappointment, they didn't care and would charge ridiculous prices and recommend ridiculous solutions. At least now we know who to call whenever something happens. They came right away and got to work, it's been really cold out lately so it was terrible not having the heat running, now we can sleep comfortably and not freeze! Amazing company, amazing employees, and Wayne the owner is the best, everyone was so friendly. Highly, highly recommend- our new go to for everything HVAC!!