AVOID AT ALL COSTS. My wife, 6-month old and I stayed in the Plumeria Suite on the ground floor of…read morethis property at the end of May. In the end, we had to cut short our week-long stay. At the end of an exhaustive list of serious problems, the cockroach infestation got the better of us.
On entering, you realize the place is totally misrepresented. Far from being a quaint Hawaiian throwback, the 'suite' hasn't had any love since the 70s. First, it's filthy: the fluorescent striplight housing throughout is full of dead flies and roaches, the skirting boards are black with dirt, the shower curtains are flecked with black mould, the grout is disgusting, the brown bathroom tiles are stained, the couches in the living room area are revolting (creases in the old grey leather are dark with years of dirt - we had to throw bedsheets over them just to be able to sit on them), the mattress on the master bed has broken springs that stick out, the curtains are non-existent, the beach paraphernalia is rusty and broken, the kitchen has the bare minimum of crockery and utensils (good luck opening wine with the pathetic corkscrew), the kettle was broken, the fridge had been painted white (assumedly because it was disgusting beforehand)... I really could go on. But the climax of this disaster was the cockroach infestation. We first saw a couple of roaches on our first night but the owner told us it was a tropical island and there was no avoiding them. We tried so very hard to swallow this until we visited other friends staying nearby in other houses that had been updated in the past half-century. Obviously, they did not have any problems with roaches. On the fourth night, we returned to a kitchen alive with cockroaches. We had passed the tipping point of a stray roach passing through - we never cooked in the kitchen and no food had been left anywhere. It's clear that the house needs fumigating. We left the following day and flew home.
The owner was lovely at the beginning of the booking but, as the problems presented themselves, she wouldn't even entertain the idea of a refund. We emailed her immediately on arrival to explain that we wanted to leave and even offered to pay for a few nights (so she could retain some of the income from our stay). The answer was a resounding "no". She wouldn't acknowledge that the house is in a state of disrepair. She offered us a new kettle and a re-clean (which never happened) but, frankly, the place needs a total overhaul. If we had paid a third of the considerable price (over $2000 for the week), we might have had to accept that you get what you pay for. But, for over $2000, you expect a minimal level of quality. Here, the owners are cashing in on a near-beach location - they have absolutely no interest in putting any of their money into fixing this disaster zone.
In the end, we have complained to VRBO and will be seeking a refund through Amex. Interestingly, the Hanalei Villa website no longer works and the VRBO listing has disappeared. Very odd; I just hope the health inspectors have closed the property and that the owners will be obligated to sort the place out. It's an absolute disgrace.
For the record, we've travelled pretty extensively over the course of our lives, stayed in our fair share of shitholes, but this place is well over the line in terms of what is acceptable.
Please, please go elsewhere.
