I am extremely frustrated with the service I have received from JD Services regarding the repair of my Maytag washer.
JD Services has been handling the repair, and we have now been waiting approximately a month and a half for the necessary parts. On top of the excessive repair delay, communication has been extremely poor.
There have been multiple times when we have called and either received no answer, been told someone is out of the office, or been told that someone would call us back. We are repeatedly told we will receive a call back, but no one calls. We have also had scheduled appointments where no one showed up.
This has made an already frustrating situation even worse. We have been without a working washer for over a month, and we cannot even get reliable communication or a clear answer about when the repair will actually be completed.
I understand that parts can sometimes be delayed, but there is no excuse for failing to communicate with customers or not showing up for scheduled appointments.
I expect JD Services to provide a clear explanation of what is happening, a definite repair date, and reliable communication going forward. Customers should not have to repeatedly chase down a service company just to find out what is happening with their repair. read more
