Disrespect seems to be what the local Jeep dealers have in common. When I ask a question or when I…read moream getting my vehicle serviced, I expect to be treated as the educated female that I am not met with smart aleck comments and remarks as I was with my most recent appointment.

Stopped in with the thought of purchasing a Dodge Ram truck, we were met by a salesman and…read moreexplained we were looking but had a current lease, with a less than a year. Salesman, "oh then you have plenty of time look", then walked back inside. Another perfect example of why we shop out of town!!! Go someplace else if looking to purchase, apparently these guys don't need the sales.

I strongly advise against buying a vehicle from this company. They sold my autistic son a car that…read moreturned out to be a complete lemon. The engine ultimately failed completely ("blew up") within the initial 180 days of ownership. When the vehicle started having problems, they told us to bring it in, then tried to charge us for every repair. With chargea was not agreed to. Now that the car is permanently disabled, they are attempting to charge excessive fees. To make matters worse, my other child purchased a vehicle here shortly after, and it has been in their service bay for repairs more days than she has actually driven it. She has still not gotten her car back. This company's vehicles are unreliable, and their service is predatory.

These guys are great to work with bought my car here and I'm very satisfied fair priced older…read morevehicle willing to work with you if your shopping for a used car would recommend checking out Zac's auto sales, signed one satisfied customer

My lease to my current car was coming up due and after testing driving a few different vehicles I…read moreknew I wanted to either go electric or hybrid. I started researching makes and models on the Volvos and was interested in the XC40 electric and XC60 hybrid. MMG was the only dealership that had the XC60 hybrid there and they had mentioned that the XC40 electric was at the dealership. I scheduled my test drive and made it up from Columbus to MMG. When I arrived I was told to see Matt L, who was super nice and welcoming. He did deliver the not so nice news that the XC40 electric had not arrived (-1 star... I would have probably postponed my test drive appointment with some heads up notice), but Matt truthfully answered all of my questions about the XC40 electric and unfortunately the technology and range wasn't suitable for my needs (but would have been a great commuter car). However since I was already up there, I decided why not give the XC60 hybrid a test drive. Matt took me around as he explained the different features on the car, and then it was my turn to take it for a spin and I was hooked! Although he gave me the initial numbers, I couldn't stay to negotiate things, as I had an appointment to get to, but Matt gave me his card and the rest of the negotiation was handled over the phone and text. We went back and forth a few times, and I will say Matt was patient with me in running through different options until we settled on the final price of the vehicle and what my lease terms would be (the offered better lease incentives). Pickup the car was a seamless process as I had all of my paperwork overnighted to me ahead of time. I can't wait to enjoy my new car for the next 3 years and definitely would return to MMG for other car needs even if it's a different car maker!

Purchased a 2024 Murano from another dealership. Had, what I thought, was a warranty issue. Took it…read moreto MMG because of their proximity to me. They took a picture of the problem, called me 3 days later to tell me that I should take it back to the dealership from which I purchased it to have it taken care of. They wouldn't even attempt to get it repaired under warranty. Was told originally that they would contact Nissan to verify it was a warranty issue. When I asked if they did, he said he didn't know if they had or not. Just a very poor experience with a Nissan approved dealership which I thought could have been handled with much more professionalism.

Look elsewhere for service or a vehicle. This dealership does not give a fuck about their…read morecustomers. Service constantly understaffed and tried to make it YOUR PROBLEM. Schedule a recall maintenance that FORD sent out and they STILL want to charge a 175 diagnostic fee. To top it off they cannot get the maintenance/recall done 3 weeks out. This is our 2nd interaction with this dealership, and both have been EXTREMELY negative. Look elsewhere, this dealership is the trashiest of cans. We will just be buying another vehicle and it DAMN SURE WON'T be from Graham, and neither will the other 6 family members who have previously bought from this shithole.

Purchased my new vehicle here. I just want to say the sales department people are awesome. The…read moreservice department on the other hand, well let's just say I wouldn't trust them to put air in my tires. I had a seat defect and had the service department order a new seat cover (3) times, each time requiring me to return to the dealership and have pictures taken to submit the defect to Ford. Spent 2 years of them ordering the cover and not calling to let me know it was in then either using it elsewhere or returning it because they didn't know who it was for (per the second service manager). The last time, they did call a few months later to let me know it was still back ordered. I called after a few more months and they don't have a seat cover and they show that my vehicle was serviced. Apparently ordering parts and installing them are beyond their capabilities at GRAHAM FORD OF MANSFIELD

What dealership collision center in there right mind does not accept insurance? You claim you do…read morebut when I called to schedule an appointment you refused to take the insurance. Guess I'll take my business elsewhere. If your not part of the club that your buddy buddy with an employee, your treated like trash. Don't see how this place is still in business.

Let's see. I bought a used Chevy avalanche from this place for $9,000 4 months ago. Since I bought…read morethis thing I have had to replace the muffler. Alternator. U Joints. Am currently replacing the Transmission. Also I was promised a free oil change and they would not do it. DO NOT, I Repeat DO NOT buy a used vehicle from these people. They do not care about the customers and only care about the money. If you ask me they deserve shut down. By far the worst business I've ever bought something from. Makes me sick

Have been researching cars and have been at several dealerships and have been surprised at the lack…read moreof knowledge of products. Then we stopped in at Spitzer not expecting to buy. We were very fortunate that Lane met us, fought for us, and was so honest and kind! His knowledge of the products was awesome and made our purchase easy as he was extremely efficient! Bought a hybrid telluride and extremely happy! Lane is the best and would give him 6 stars! Randall

Terrible experience! We were lied to and had undisclosed damage to the car. When attempting to…read morereach them for assistance, we were told the charge to repair the undisclosed damage would be $1100. We've had this car less than a week. Never coming back. Do not recommend. Scammers and liers!