Our JC Penney store is always consistent with lots of merchandise for the size of our town. The staff are always courteous, helpful and welcoming whether we are buying a few items or just a pair of sunglasses as we did today (from associate 0705). This store is always clean and we will always shop here! read more

I have been a supporter of JCPENNY for decades. Unfortunately, today was the worst experience I have had with this store chain. Troy, who identified himself as the manager, was rude discourteous and very unprofessional. We are visiting Topeka Kansas from Southern California. My store does not close at 6 p.m. on Sundays. Therefore, when I heard the store was closing I was put off guard. My grandson, who we were visiting, was in the dressing room. He had to change clothes and collect the clothes he wanted to purchase. We were assisted by a very nice young lady. While standing at the counter we were approached by Troy who told us we needed to complete our purchase and leave because the store was closing. We were standing at the counter and waiting for the slow computer register to complete our purchase. When I told Troy that I did not receive what he said, positively he gave a very dry fake, ingenuine "sorry." What made it worse is that he was argumentative because his sorry was followed by a "but." "I'm sorry but the store is closing and I can't pay my associates overtime." Customer service fail. The receipt read 6:10 p.m. We spent approximately $200. If it weren't for the joy this purchase brought my grandson I would have asked for a refund. Troy was rude disrespectful and unprofessional. read more

The hairstylist that I usually go to no longer works for JC Penney salon. So I went to Debbie, I showed her a picture of what I wanted (shoulder length with very minimal layering, as I told her I usually curl my hair). She looked at the picture a few times. When shes done I felt that I had a mullet. She asked if I wanted a blowdry and I said no as I just wanted to go home and see what happens if I did my usual curling. I gave it 24 hours coz I thought maybe I will like it after that. Debbie gave me a mullet!!! Went back to the salon to show the manager the picture and what Debbie did to my hair and she offered me a refund as there is nothing to fix coz I do not have much hair left. Then I asked the manager how much does a hairstylist like Debbie charge just for a hairstyle and was told it is $35, told the manager that Debbie charged me $45. $45 is the charge for a haircut and a blowdry. It is very frustrating that not only she murdered my hair but she also tried to rip me off. Beware of Debbie. I am writing this review with the hope that she will not be able to rip off anybody else. read more

I encountered three different sales clerk and they were all very friendly, yet professional and extremely helpful. They made an unexpected and stressful shopping trip seem less stressful. Thank you to the three for their help. read more

I would like to thank two young ladies who helped with a problem with a wrist watch I had bought last year. Kim and Haley worked to fix the problem and had a expert frankly say the watch needed factory repair. It was sent off and will be fixed. Most places would have given up. Again thank you Kim and Haley! read more