This was THE best experience I've ever had with customer support! I came in to have my wedding ring…read moresized which has been long overdue. After having two kids and 13 years of marriage, I needed my ring sized up. My husband and I came in with our two elementary aged school kids, and we were anxious about them being a little rowdy at a place filled with expensive jewelry. But as it is being a parent, sometimes the kids just have to come along. However, Jenna, the jeweler who helped us was above and beyond! She answered every question my children had about the jewelry and the sizing process. They had lots of questions! They left with a great interest in how jewelry is made, and with the knowledge that there are other adults out in the world that are interested in them and have space for them in their curiosities. That was not necessary to do, but it was deeply appreciated. Aside from that the service was fast efficient well priced and my ring is absolutely beautiful and I'm so glad to have it back. Jenna, thank you for your kindness your patience and you're genuine care for my family. It meant the world to us. This definitely was a great experience and I will be back and will recommend to anyone.

I have been a customer for decades - they do it right and if it's not right they will make it…read moreright. I have always been well treated there. They're smart enough to know you can judge a book by its cover.

I found a great dress but take my advice and go somewhere else for alterations.The woman who did…read moremine forgot to sew on my belt. After going back to the store and trying it back on the cups were sewed to the wrong part of the dress causing me to have a cup hanging out all night and ruined my pictures. I was there and she could have fixed it but lied to my face because she was too lazy to fix it for me.

Do not recommend. While I truly love my dress, my overall experience with David's Bridal was…read morefrustrating and added unnecessary stress during an already overwhelming time. I purchased my dress in September 2025 (Cait helped me during my first appt and she was great) and was told it would be ready for alterations/pickup in October. October came and went with no communication, so I reached out in November, only to be told they weren't sure why I'd been given that timeline, as the dress wouldn't be ready until January 2026. At the time, this felt manageable since my wedding is mid-May 2026. However, the issues continued. In January, my alterations appointments were canceled same day three separate times with very limited and far out options to reschedule. When I finally had my first fitting, the service was poor and the alterations were done incorrectly, requiring me to return for another appointment. Initially, I was told alterations would take less than a week - but by this point, it was already mid-April, just one month before my wedding. On the phone call before my second appointment (to fix their mistake), I was told my dress wouldn't be ready for another month- meaning the week of my wedding. I even asked about a refund so I could take my dress to be altered elsewhere, but was told that wasn't an option. Then, after finally being able to come in for the appointment in April after multiple calls and speaking to a manager, I unexpectedly was told the dress was actually ready to take home despite multiple prior conversations with different staff members insisting it wouldn't be ready until May. Overall, the experience was disorganized, inconsistent, and disappointing. Communication was poor, timelines constantly changed, and it often felt like no one knew what was going on. I regret choosing to work with them and would strongly recommend that other brides look elsewhere.

Another great organization that seems to be just right for me and my wife…read more For the money spent at BBW, the quality/quantity of their products is usually very impressive. Today, even the savviest of shoppers wouldn't find great deals. We bought the bare minimums and used Mrs. E.'s coupon resources to score a semi-decent bargain. The staff at BBW is typically warm and friendly. The two young ladies here were not. I've had better treatment from a teenager at a fast food joint. Very surprising for this organization. I can only hope this is an isolated incident at this location. Perhaps next month will be better. I'm just glad this isn't a company wide problem. 09/24

This store is awful. I placed an online order and due to reasons out of my control I couldn't make…read moreit there until the day after the order expired. I called and spoke to an associate and she assured me that my order would be set aside and not cancelled. I arrived at 10:30am (I told her I'd be there by 11) and my order was already cancelled. Wallflowers are literally the only thing I still buy from B&BW and after this I don't think I'll be getting those anymore. Very disappointed.

great customer service from Alexie! Thanks for helping us ! She plugged stuff in and got on the…read morefloor to get a recliner we were looking at plugged in. She moved furniture our of the way so we could recline all the way back. Above and Beyond!

This is a new location in Lancaster, upon walking in it has been designed with the new and modern…read morelook. Great lighting throughout. Big lots has placed a lot of focus on their furniture sections in recent years, this location is no exception. There is a large selection of furniture and mattresses. On my visit, I was greeted by one of the staff who cheerfully answered any questions that I had. Overall, a clean store with friendly staff.

Actually, if there was a minus star review I would recommend that. This large box store sells very…read morelow quality diamonds for a very outrageous price. They sell diamond (really a stretch here) engagement rings only worth $200 for well over $2000! They will sell you an "insurance" policy for $200 that is worthless!! They come back with a "If you have any problem or want to upgrade, you must purchase another ring for $4000 and we'll give you credit for your current ring" Oh, why would someone do that? Changing out bad for worse with MORE money down the drain?? Get educated and go to a real jeweler who can bring out real diamonds worth what you will pay. This is just a diamond purchase review. Changing out watch batteries is a different service.

This is my second review of Kay Jewelers in Grove City. Just this week, I went into the store for a…read morenew watch battery. Even though I hadn't purchased the watch at a Kay Jewelers, Linda was more than happy to accomodate me. A couple of days later, I returned to the store and had a screw replaced in the casing of my Accutron and a new band put on my Citizen Eco-Drive. Neither the screw, nor the watch band were purchased at Kay Jewelers, none-the-less, I was treated with the utmost courtesy. Bradley, the Store Manager helped me with these two repairs. It was quite apparent he enjoys his work. I have found each of the employees at Kay Jewelers, in Grove City, to be top notch professionals. They value excellent customer service and are very genuine people.

First of all let's just say this there is a reason there are only 5 star reviews. My girlfriend and…read moreI are planning out our engagement and we were ring shopping. We made an appointment to come in and this was the last jeweler before we decided who to go with. Right away Andy (son of William) just asked some questions to get to know us and what we were looking for. He told us they make their own style of rings right there in the shop. They don't just take measurements send those off to be cast at some other location. It's done by the two men behind the counter there. They have their own style of rings which separates them from traditional ring shapes. Aside from wedding rings they do just about everything jewelry related. Rings, earrings, necklaces etc... We have a family diamond passed down and Andy was able to create the ring and set the diamond. He also appraised the diamond for us. We then found another jewel to put in place from the piece we got the diamond and set that piece. Needless to say they did a fantastic job. The prices were respectable to the true artistic and craft work performed. After picking the piece out Andy took us back and showed us the process and work benches the ring would be made on. He showed us every step and during the appraisal he let us look at the diamond under microscope to see what makes ours unique. He explained the history behind it and how diamonds are made. They truly care about what they do. After 1 month we came in to look at the diamond and we're completely amazed by it. William and Andy smiled and said this is why they do what they do for these moments. They are truly masters of their craft and I would recommend to anyone! We will be returning for our wedding bands too.

If you want jewelry that can be an heirloom, this is the place to go. If you want a piece of…read morejewelry you know who mined it, who shaped it, who designed it, who made it, this is the place to go. William and his son Andy are happy to tell back stories on everything they have made. If you ask, and listen, you will soon discover that you are not just buying a piece of jewelry, your getting a story about how the jewelry found it forever home. Talking to William and Andy about a piece of jewelry they made is like sitting with friends as they tell you about their vacation. I am already saving up for another W A Weidinger original.