I came here to pick up an order that I purchased online. I went to the Home department as instructed on the email and was told that nobody is back there that I must go up front to the register. I went up front to the register and there was a fairly long line. When I got to the check-out, the girl was very nice and went back and got my order. 3 stars because the store seemed very understaffed for the time of year... read more

When I arrived I stopped at the jewelry counter and know one was there then I had to wait just for one woman when she was not even available because she was helping another associate. that didn't make sense to me. Then she went back over in the middle of helping me so I got nothing. I stopped at Sephora for Makeup, All of it was a total and complete waste of Money. There overpriced Makeup irritated my skin and the Selena Gomez eyeliner complete waist as it performed nothing like advertised, oh the lies. Then not only did I receive disappointing service the sales associate at the place Provided THEY WORST SERVICE EVER, she was lazy. The experience was non engaging and I will be returning The $160 worth of Makeup back!!! All she did was pick random items with the highest price tag to sell me. NOT NEEDING TO GO THERE ANYMORE To Sephora. The Makeup Associate zero interest in even being there like oh I hate my job, not a good look for the company. I'll stick with my products and next time will pass on spending money with stores that don't value their customers shopping experience. NO THANK YOU!!!!!! read more

Disappointing selection of Big and Tall merchandise. Had two employees - one of which was apparently a manager - talking amongst themselves very loudly about how one employee felt under appreciated and the manager complaining about people on other shifts instead of asking if I could use any help finding anything. Not that I necessarily needed any assistance, I just thought it was extremely unprofessional to be having such a conversation in front of customers. Another group of employee was walking around being loud and talking amongst themselves about the shoes they wanted to buy instead of offering to help or clean up the mess of displays. Not impressed with this location overall - only bright spot is that the cashier threw in an extra 30% coupon since I didn't have any coupons with me. read more

In October of 2015, my family and I got together for a portrait at JCP to give as a birthday gift to our mother. The process was easy to schedule, efficient on the day of service, and the pictures turned-out well. Service: Although the overall quality of the pictures is an important aspect of the experience, for me, the service is a little more important. Ultimately, the girl who helped us was really sweet, had a sense of humor, and was interactive. She was also patient and very helpful throughout the entirety of the process - which is extra nice when you are taking pictures of 6 people ... one of which was a 4 year old. Overall, I was really pleased with the service experience at JCP from start (scheduling of service) to completion (pick up of pictures). I have no complaints and would return just as a result of our experience with our photographer. Service: 5 / 5 Pictures: Despite her service being stellar, her picture-taking skills were average. Some of the pictures featured some of the picture participants standing too far apart, or slightly getting cut-off when the printed picture was inserted into a frame because she did not leave enough space around the border. Some of the pictures were good, most were average, and some were even a little bit bad. This is a shame because I really liked the person who took the pictures. Picture Quality: 3 / 5 Price: This is probably a 'you get what you pay for' situation, because the price was very good. For a whole set of pictures, it was a little over $100. Split between me and my two siblings, we got our mother a gift she really wanted for about $30-40 each. I think that is a good deal. Despite that, given the quality of the photos, it wasn't necessarily a crazy-good deal. I would say the price is mostly in-line what we got; but the great service kicks it up a notch. Price: 4 / 5 Final Thoughts: If you are looking for relatively good photos and are on a budget, JCP offers a decent quality product, great service, at a price that is slightly more than fair. I would recommend coming here to capture your family moments, but do not expect these photos to be world-class. If you want pictures that are wildly creative, artsy, trendy, etc. This is not your place. This is a place for classic photos at a good price. read more

Aleena was friendly, courteous and helpful! I had a huge online return and she was very quickly took care of it. I couldn't find two pairs of Levi's in my size, so she offered to find them online and even price adjusted them to what I paid online AND sent them to my house with FREE one-day shipping. Best associate EVER! read more

I've never seen a store as large as this one that seemed so empty. The center aisles were easily twice as big as they are at most department stores, and the store had virtually no customers when I was there. While they had a large selection of women's clothes, a lot of what they had seemed poorly made, too short or low-cut, or in unappealing prints. The men's department looked better, and the only reason I gave the store two stars is because I'd probably go back to buy clothes for my boyfriend. That's it, though. read more

Love the big and tall section. Have been coming to store since it was built didn't know it had a photographer and salon very poor advertising. read more

i had been looking a white dress shirt. i have an odd size, and i was having a lot of trouble finding something. i even went to a Vanhusen store and couldn't find what i needed. I came here on a whim and i couldn't believe the options they had. and the cheapest prices i had seen. the lady there was very helpful, i was asked by a few different employees if i need any help finding things. i was very pleased with my shopping experiance. read more

I had a disappointing experience with the photo studio at JC Penney. Luckily, I had used a Groupon and didn't have too much invested. The photographer not energetic at all and didn't seem to want to get off her stool. Photographing kids requires some get up, ya know? I only ended up with 1 picture that I really love. Of the big box stores, I had a much better result with Sears Photo. read more

I am writing this review because I have a hand mixer almost 40 years old and I use it a lot. Iwill replace it with another when and if this one dies. I really think in today's world that you should give credit when credit is due. Thank You. Sincerely, Susan Myers read more

I ordered roller shades on line from JCPenney. Unfortunately, the shipment did not include the hardware (brackets). Called their customer service department and was told that JCPenney does NOT have a parts department and that they could not ship the missing brackets. I find that hard to believe that a company who is doing business on line is not able to ship items that were missing from an order. The only option was to return the blinds and place an entire new order; however, there was no guarantee that the follow up shipment would have all the correct items and hardware. I was transferred to 2 different supervisors and I finally ended up getting a credit on my credit card for a very small amount, which does not even cover the time that I spent on the phone trying to get hardware that should have been included in the order in the first place. I will never order or buy anything from JC Penney ever again. This company is a joke !! read more