My first experience with JC Penny Portraits in Salem was disappointing. My original appointment was at 730 tonight. Decided to change it to 715 because we thought we could get there earlier. The weather/ snow was horrible so I called ahead to tell them I would be there by 730. The employee said they wait 10 minutes then try to arrange other people's appointments. We arrived at 727. 2 minutes outside the 10 minute grace period. AFTER I called to say, we are on our way! The employee apologized and said the photographer even waited extra time for us. They waited less then two minutes, made it out of the building, knew we were on the way and still left. Would not recommend. read more