The only reason we're giving this 4 stars is for Kelvin literally saving the whole experience. When we first got there (early), this unbelievably rude and unprofessional little lady was at the counter and just kept proceeding to tell us they were closed. Baffled and confused, we showed that we had our confirmation email for that time and had even confirmed the appointment the previous day, doing everything we were supposed to do on our end. She was pissed and didn't want to do her job, but eventually called over the amazing photographer to see what to do. Thankfully he was an angel and had her call their boss to verify our appointment, which was indeed correct and we got to proceed with our session. Upset and frantic, she wound up leaving and left Kelvin by himself. We were so grateful for him, because this was the only time our family was able to do these pictures with all of our schedules. With these pictures being the main gift for our parent who was recently diagnosed with a brain injury, this truly was heartwarming that he made it happen. Thank you so much for saving the day Kelvin, we appreciate you more than you know! read more