Jan 2025 Pitiful - I should have known by the way the…read moreanswered the phone. Made an appointment anyway. Got there 10 minutes early. TV blaring, no one at the desk to check in with. After waiting, TV still blaring, a preparer came out. Appearance still counts and his was not impressive. He was talking with a client but didn't even acknowledge my presence. Ok, obviously they don't need my business. If their work product is based on the first impression they project, I would strongly recommend looking somewhere else.

From the owner: At H&R Block, we provide tax services for individuals, families, and small businesses in Richmond,…read moreKentucky, as part of a nationwide network of local tax offices. Our local tax professionals can help you prepare and file tax returns, answer tax questions, and find you every credit and deduction. We know taxes can be challenging on top of your regular schedule so support is available by walking in, making an appointment or dropping off your documents at our office. If you want to work with your tax pro from home - just call and ask to use our Digital Drop-Off service. You'll get an email from a tax pro with a link to upload your documents. Visit your local University Shopping Ctr office to connect with a tax professional.