Sleazy or just incompetent? I leased a Honda from this dealership in Spring 2011. For two years I had no real complaints, except for numerous problems trying to schedule a service appointment (they use a calling service, takes about 3 days for them to get back to you, if they ever do). About 3 months ago I started receiving weekly calls from their sales department, asking if I wanted to turn my lease in early for a great deal on a newer model. I ignored these till a few weeks ago. The sales person said they were desperate for my model, and would being willing to give me a great deal on a new lease. I said fine, and set up an appointment for 10am that weekend. Skip to 10am on a Saturday. After waiting around the lobby for 10 mins, I was informed my sales person wasn't around. I talked to another one for about another 15 mins before the guy finally showed up. We talked and I made it very clear I was only interested if I could keep my payment the same as it was, he assured me this was not a problem since they had "tons of loyalty deals" up to $5,000 they could work with. Following a test drive I picked out the car I was interested in, and we sat down to go over the numbers. After crunching them for a while and talking to his sales manager, he offered me a lease at about $20 higher than what I was currently paying. I asked if that was the best he could do, he went to his sales manager for a second time and came back with a payment that was just under my current payments. I asked to confirm this was the the "out the door" price and he assured me it was. I agreed and he had me sign the agreement to confirm the price we had settled on, and went back to get the paperwork started. 10 mins later he comes back with a new sheet. Turns out the real price was $150 more per month than my current payment, but he could get me in a stripped down model for only $40 more a month than my current lease (i'll add that this was a lower model than my current car). I'll also point out that this new payment was significantly more than a Subaru I had looked at a month back that had a sticker $3000 more than this car, even after all the "loyalty deals." Needless to say I walked out the door. In 20 years of buying cars I've never been treated this way. While what they did is not technically illegal, it's sleazy, underhanded, dishonest and down right incompetent at the best. When my lease ends, I'm turning in my car and never dealing with these guys ever again. If you currently have a Honda from these guys and start getting phone calls from them about great trade in deals, it's a sales scam, don't waste your time like I did. read more

I just had to write a review because I had such a great experience in purchasing my new car last week. Like a good consumer, I had done my homework on the internet before I arrived. I scheduled an appointment and was met at the door by Angi. She sat with us and listened to what we had to say. Then she took us for a great test drive explaining all the workings. These new cars come with lots of great technology. Then she found the right car for us. No pressure. They fed us in the customer lounge. We were treated so well. We came back in a couple of days to complete the deal after they had found my car of choice. Amir was our finance manager. He did a great job of explaining everything I needed to finance the car. When we were finished, Angi took us out again for a test drive in "our" car so we were comfortable with all its special options. She even programed my key for seating and Apple Play. We went home feeling really great about our experience. Thank you Angi and Amir and the great friendly Wolfe gang..and the lovely lady who made our sandwiches. If you want to know what car I picked, it was a black on black Honda CRV-EXL. Just love it. Janet read more

I've taken my 2006 Honda Accord to a few dealerships for basic services (oil change, tire rotation etc.) and the only one I would trust my car with is Jay Wolfe. For starters, they are still attentive to me and my car's needs despite me having an older car, which not all dealerships do. Second, they are honest and don't try to upsell me on anything that I don't need, and third, they take me seriously with any concerns and do their best to make sure they look into what I may be concerned about regarding my car. Their pricing is also miles better than any other dealership in the Kansas City area, even with all of the inflation happening right now. My only small complaint is that a few services ago, the tech discovered a small oil leak on my VTEC spool valve, and when I talked to them on the phone before picking the car up they made it sound far more urgent than it actually was. I got there and the service advisor explained to me what was going on in a much easier tone which was nice. Overall I wouldn't trust any other shop with my car except Jay Wolfe Honda! read more

Let me start by saying Im a pretty loyal person. and the loyalty sticks through the good and bad times. But, loyalty is best when it is a shared value between two parties and not one sided. My old Honda dealer where I bought my vehicle had also serviced my vehicle exclusively since purchase. This was not always perfect but manageable. At my last visit, the service department showed me that my loyalty was theirs to take without showing me the same in return. If you respect my time, my money, and my loyalty I will be your customer forever. If you do not then I will find someone's business that shares my values and shows my respect in kind. Today, I began a new journey with a new Honda dealer. They were professional , kind, and most importantly I witnessed each of their employees go out of their way to perform their duties to their clientele. They quoted a time and they were able to perform everything I needed and hit the time perfectly. They did not try to sell me anything nor upcharge or upservice anything. Thankyou Jay Wolfe Honda. read more

We bought a used car today from Jay Wolfe Honda and I was amazed at the whole experience. I have to mention thanks to Peter for calling me when the financing did not go through for the buyer. He remembered I had called to inquire about it because we were never called back after going there to see it when it was unavailable. Then he turned us over to Jack who literally took care of everything. What a thorough, engaging and personable professional! Simon gets honorable mention for making the paperwork and financing a breeze. He was also engaging and personable. Of course it was wonderful getting the vehicle after learning a week earlier we had lost out on it. I need to correct a previous negative review because we were the first to arrive to purchase the vehicle, being told it was unavailable and we would be called. I didn't know our salesperson got sick the next day so the very next customer in bought it. My apologies for the earlier review. It could not have been an easier or better experience. ​​​​ read more

I purchased a Honda Insight on January 28, 2020. I was extremely happy with the people who helped me. Gabriel was very helpful and courteous. He made us feel very welcome. All the staff was very courteous. Gabriel explained everything about the car and its features. We were very impressed with all the staff that we encountered. I don't remember the name of the financial person, but he was equally as welcoming and courteous. I was asked if I would like anything to drink or snack on. I have only good things to say about the whole procedure in purchasing a car from Gabriel and the rest of the staff. I would wholeheartedly recommend Jay Wolfe Honda of Kansas City. Thank you so much for a great staff!! J Carol Hubbard read more

at my last visit, i was helped by a young woman SA who really knew her business. Since i Had to seek repairs, but really wanted to run the other way, i told myself, well if she is there again, then at least i will feel better about this process. unfortunately she no longer works there; but i met and worked with Ian. he has a smooth calming style and level of professionalism which made me able to trust and agree to the needed repairs, and the expense. your Service dept delivered on exactly what i needed without pushing unwanted extras. Ian was clear about expectations and communicated well during my time in shop. i think he even saved me a few bucks which, these days, is Huge. i will be back, as needed B Simmons Overland Park read more

Chase Harrington the technician demonstrated exceptional customer service by being attentive, courteous, and transparent throughout the process. He took the time to explain the necessary repairs in simple terms, ensuring I fully understood the situation and options available. Beyond fixing the primary issue, they performed a complimentary inspection and discovered additional concerns that could lead to future problems. They provided honest advice and prioritized the repairs based on urgency and budget. Furthermore, he helped me attach my license plate that has been missing. He went above and beyond and went extra mile. read more

I made my appointment by telephone, which I understand is can of ole school now days. That area was kind of rough. It took quite a while to have someone answer and the connection clicked a couple of times. The lady who answered had some problems starting a new account the was in the process of scheduling an appointment with the wrong location when she caught the mistake. But once that was corrected everything else was the best possible outcome. The service department was very bus, but everything was top notch. It means I will need to drive much farther to a Honda deale, but I'm definitely going to do that. read more

My car was rear ended a few weeks ago & took into Jay Wolfe Service Dept where I was personally greeted by Chris. I was treated with total professionalism and courtesy throughout my 2 week experience. If I had any questions all I needed to do was call To say repairs were made & looked good for a 2007 Honda would be an understatement. Chris brought the car out of the wash bay to me & I literally did a double take to see that it was actually my vehicle! Excellent workmanship & attention to detail. I would definitely recommend Jay Wolfe. read more

Went in for routine maintenance on my 2022 CRV. Service rep was polite and professional. I agreed to a couple additional services for an additional charge over the complimentary oil change and tire rotation. Was mildly peeved that the final bill included about a 12 percent up charge that was not mentioned in the original quote. Service was supposed to take 1.5 hours but actually took 2 hours, probably because of the extra services I agreed to. All in all, I am completsatisfied with the service I received, the shop charges notwithstanding. read more

Today was heartwarming for me. I saved and saved to be ready to pay for my services on my car. I am a school teacher, and I struggle. I worked with an employee, William McCune, who helped me to get a coupon for my service and save me money. I've been coming to this establishment for years, and he is the first employee who has done that for me or let me know about any teacher discount. I appreciate him so much for this. He has no idea what that means to me. Thank you! read more

This location consistently goes above and beyond to provide superior, quality service! It's a dealership but they still have fair pricing and most importantly quality results that they stand by. The employees are top notch, very professional. The facility is always clean and they make their customers comfortable while we wait. Ive been a customer for many years and I will keep coming back. Please continue with your excellent service!! read more

My husband saw a car online at Jay Wolfe Honda that he was interested in. We were in Kansas City area for an appointment and wanted to see if we could look at it. When we walked in we were greeted very friendly and introduced to Eddie Huffaker. He found the vehicle and gave us all the information we needed to make a wise decision on purchasing the vehicle. We would refer anyone to come to Jay Wolfe Honda to purchase a car read more

Steve has managed my service today and in February. He always listens to and addresses my concerns carefully. When the repair is completed, he reviews everything t was taken care of and reviews all the points that were checked to make sure my care is in perfect condition. Great service! Great guy! And Mr. Roger , the shuttle driver took me home & picked me up at home safely with kind, great conversation! Loved him! read more

I purchased a Honda from Jay Wolfe Honda for my son upon his graduation. Be careful with these snakes!!!!! Because they are liars and crooks. If you ever get their "I O U" certificate - throw it away because it is worthless!!. I will never deal with these jerks again - Even the warranty on their cars are not worth it. Take your car to get serviced any where but this place - they will gouge you!! read more

Hands down, I will be making my next car purchase from this dealership! They were super helpful and we had no wait even though it was a Saturday. Don Smith is a great salesman. Very knowledgeable and was always putting us first by letting us know what the next step was and how long it would be before we were seen again. I got the best deal on a used Honda Odyssey. Everyone there was amazing! read more

Byron in the service department is great because he's not salesy or pushy & showe he truly cares about you and your vehicle being serviced. Nobody wants a "sales" person when your car is being serviced and he is not like that at all. He is just there to "advise" and he'll be the only person I want to work with going forward because of his approach. Byron, your the man! read more

will was amazing!! He really took the time to break things down and explain what my best options should be for my budget and my time. Glad I came to this location I am pleased with the service I received and my car is too hahahah;) This is now my location. Thank you again Will and the whole crew at Jay Wolfe Honda Service Department. YOU GUYS ROCK!! read more