Chris and Michelle were amazing in giving me a hassle free experience! I got a great quote and I'm…read morehappy I called! Thanks guys for being AWESOME!

There had been an issue with my previous insurance company and when I called State Farm, I spoke…read morewith Michelle and she took care of everything I needed within just a matter of minutes and as time was of the essence, this kind of service was greatly appreciated. I have to say, this interaction was amazing. Michelle is completely professional and knows what she's doing, and I would highly recommend anybody go to her for your insurance needs whether it's for home or auto or any other, because she will make sure you are taken care of. She is a great asset to State Farm! Thank you, Michelle, and Chris, for all you do.

Noah restored my trust and faith in State Farm insurance! I changed agents because my previous…read moreState Farm agency took days to return calls and hadn't reviewed my policies in years. Noah spent more than an hour reviewing every one of my policies, finding me discounts, and making sure I had all the coverage needed to ensure I was protected. Thank you Noah for your awesome customer service!

Allison goes above and beyond in helping with your insurance needs…read more Hailey and Becky who work with her are also amazing!

Worst customer service ever. Won't respond to email. Doesn't know how to disassociate my account…read morefrom my ex-husbands so my rate keeps getting associated with his, after 3 years.

Had an issue with a cracked windshield on a rental car. I sent an email asking about my coverage. I…read morereceived a response within a couple minutes. From answering my initial questions regarding acquiring coverage to this latest issue, I have been impressed with their focus on customer service and satisfaction.

We moved from California, where we had an amazing State Farm agent for many years. When we…read morerelocated to Arizona, we chose Luisa Samuel's office hoping for a similar experience--but unfortunately, it was the complete opposite. Each time we contacted the office, we were met with upselling instead of help. When issues arose (many caused by their own errors), we constantly got the runaround. Despite multiple requests, Luisa never returned our calls or agreed to meet with us--I'm not sure she's even involved in the day-to-day business. This office has been a very poor representation of State Farm, a company we had trusted for years in California. We've since switched providers and not only saved money but finally received the personalized service and attention we were used to. Luisa and her team simply do not live up to the "good neighbor" promise.

Shortly after my last update, where I involved the government agency that over sees insurance, I…read morereceived a call from the office manager who put in the request to fix my policy. The only update I received that it had been resolved was their public update on Google that they had addressed the issue, no direct confirmation.

Trash! Can't get a hold of a live person. They can't find your information when you need services…read moreyou pay for but they sure can take your money. BTW they use A&m towing...horrible business that never shows up but still tries to get paid. I'm so tired of paying so much and can't get the help when I need it

Vahn and the team here are amazing and helped me make sure my family and I were protected from all…read moreangles! Very helpful and knowledgeable.

I didn't even want to leave one star. This person is horrible so impersonable and cold. Do not do…read morebusiness with her. I had a leak in my ceiling that created a lot of damage. I got and email from Lupita that said we are dropping your home coverage, but you can keep the car insurance. You don't do that over email. She is extremely hard to reach and if you do speak with her, she is very snippety. She has no customer service skills at all!!!!

If you have a claim for a natural disaster, she's the worst agent. She tells you everything the…read morepolicy doesn't cover; she's negligent and a liar. Coincidentally, she did the same thing to my neighbors. But when you call 1-800-Statefarm directly, they do take your claim and make the monetary adjustment. But this hypocrit and evil woman, Lupita Fernandez, gets angry and cancels your policy. I'm going to sue her.

Need car insurance? Home owners? Renter's? Other stuff? Want to work with someone that not only…read morewill give you all the deets, but also with a sense of humor? Here's a little secret: insurance is not exactly exciting or fun. So if you can get a quality product AND a good laugh, I'd say your day just got a little better. I highly recommend Phil Berry as your agent. Bonus! He has an awesome assistant Sandy! They are knowledgeable about the products, answer questions quickly, call you back if you call them and, more often than not, they'll make you laugh. If you're sick of the 800 number routine, poor service, or your deflated 2-dimensional agent, give Phil's American Family agency a chance.

I have been with American Family for many years now. I can't say enough good things about Phil and…read moreBetty. They always answer my questions and help me with solutions. I have recommended them to friends and anyone else that has insurance needs. They give the best service.

This company is going to take your money and disappear before your policy is up. They did not send…read morea renewal or non-renewal notice. The email contacts that I used to request COI documents throughout the policy suddenly stopped working. Phone calls and messages were ignored. It took a complaint to the DOI for them to contact me (after my policy expiration) Apparently, they changed their name and are now working as a different company. Please do not use this company if you need insurance.

Pretty sure this company is a scam. I signed up with them for one year, renewed the policy and now…read moreI can't get a response from anyone. All of their emails come back as not delivered.