Michelle is awesome! She takes care of both my home and auto insurance and has always made…read moreeverything super easy. She's quick to respond, easy to talk to, and always takes the time to answer any questions I have. I really appreciate how helpful she is and how she always makes sure I'm taken care of. It's nice having someone you can trust when it comes to insurance. Definitely recommend Michelle to anyone looking for help with their insurance needs.

Chris and Michelle were amazing in giving me a hassle free experience! I got a great quote and I'm…read morehappy I called! Thanks guys for being AWESOME!

Alison and her team were fantastic. I asked for a quote and she was super responsive. I was…read moreskeptical about switching, but by the end of the meeting, I ended up switching my coverage. She made the process of buying home, life, and auto insurance very easy. I specifically appreciated how knowledgeable she was about whole and term life insurance policies. Based on my experience, I have referred my parents and one of my favorite loan officers to her. Simply put, she is the best insurance agent in town. Highly recommend.

Terrible service, even by the standards of an insurance company. Better to flush money down the…read moretoilet.

Switched from Farmers Insurance a few years ago. Shopped around and State Farm gave me not only…read morethe best rates but also the best personalized service I could've wanted. I work with Tyler Johnson and he has been nothing short of amazing. We've had quite a few policy changes and even the dreaded auto accident claim recently and I was amazed at how painless Tyler and State Farm made the whole process. I won't be going any place else for our insurance needs any time soon. They're prompt in calling me back, and patient with my thousands of questions and best of all, they're within walking distance of my house! I would recommend Brian Stevens agency for all insurance needs.

Worst customer service ever. Won't respond to email. Doesn't know how to disassociate my account…read morefrom my ex-husbands so my rate keeps getting associated with his, after 3 years.

We moved from California, where we had an amazing State Farm agent for many years. When we…read morerelocated to Arizona, we chose Luisa Samuel's office hoping for a similar experience--but unfortunately, it was the complete opposite. Each time we contacted the office, we were met with upselling instead of help. When issues arose (many caused by their own errors), we constantly got the runaround. Despite multiple requests, Luisa never returned our calls or agreed to meet with us--I'm not sure she's even involved in the day-to-day business. This office has been a very poor representation of State Farm, a company we had trusted for years in California. We've since switched providers and not only saved money but finally received the personalized service and attention we were used to. Luisa and her team simply do not live up to the "good neighbor" promise.

Shortly after my last update, where I involved the government agency that over sees insurance, I…read morereceived a call from the office manager who put in the request to fix my policy. The only update I received that it had been resolved was their public update on Google that they had addressed the issue, no direct confirmation.

Vahn and the team here are amazing and helped me make sure my family and I were protected from all…read moreangles! Very helpful and knowledgeable.

Trash! Can't get a hold of a live person. They can't find your information when you need services…read moreyou pay for but they sure can take your money. BTW they use A&m towing...horrible business that never shows up but still tries to get paid. I'm so tired of paying so much and can't get the help when I need it

I didn't even want to leave one star. This person is horrible so impersonable and cold. Do not do…read morebusiness with her. I had a leak in my ceiling that created a lot of damage. I got and email from Lupita that said we are dropping your home coverage, but you can keep the car insurance. You don't do that over email. She is extremely hard to reach and if you do speak with her, she is very snippety. She has no customer service skills at all!!!!

If you have a claim for a natural disaster, she's the worst agent. She tells you everything the…read morepolicy doesn't cover; she's negligent and a liar. Coincidentally, she did the same thing to my neighbors. But when you call 1-800-Statefarm directly, they do take your claim and make the monetary adjustment. But this hypocrit and evil woman, Lupita Fernandez, gets angry and cancels your policy. I'm going to sue her.

Need car insurance? Home owners? Renter's? Other stuff? Want to work with someone that not only…read morewill give you all the deets, but also with a sense of humor? Here's a little secret: insurance is not exactly exciting or fun. So if you can get a quality product AND a good laugh, I'd say your day just got a little better. I highly recommend Phil Berry as your agent. Bonus! He has an awesome assistant Sandy! They are knowledgeable about the products, answer questions quickly, call you back if you call them and, more often than not, they'll make you laugh. If you're sick of the 800 number routine, poor service, or your deflated 2-dimensional agent, give Phil's American Family agency a chance.

I have been with American Family for many years now. I can't say enough good things about Phil and…read moreBetty. They always answer my questions and help me with solutions. I have recommended them to friends and anyone else that has insurance needs. They give the best service.

Who EVER has a good review about any kind of insurance?????…read moreI DO!! I DO!! I have been using this company to insure my daughter's horse for the last three years. Faith Baier, my rep, is AMAZING. LIKE OUTSTANDING. She responds quickly, knows the ins and outs, and always knows whats going on - even when I do not. She is patient (I am new to the horse-ownership world), and knowledgeable (did I mention I am new to this world?), and she is like a REAL HUMAN PERSON with a kind heart. When my daughter's horse was injured badly, I called Faith crying hysterically - hyperventilating, actually - and it was Faith who talked me through it all. I really felt like they took good care of our sweet mare, Annie. They were fair, paid a huge awesome chunk of her care, and helped me through that terrible time so that I could help my daughter and Annie. I told my State Farm agent he needs to take lessons from Faith. Highly recommend.

This company is going to take your money and disappear before your policy is up. They did not send…read morea renewal or non-renewal notice. The email contacts that I used to request COI documents throughout the policy suddenly stopped working. Phone calls and messages were ignored. It took a complaint to the DOI for them to contact me (after my policy expiration) Apparently, they changed their name and are now working as a different company. Please do not use this company if you need insurance.