I had car and homeowners insurance with Jay Jackson since 2018. I've been with State Farm since 1989. Everything was fine. Then in March my car insurance policy was cancelled. I was never notified it was going to be cancelled, nor was I notified after it had been cancelled. I only discovered this when I went to the State Farm app to download insurance cards and there were no cars listed on my insurance. When I called Jay Jackson Insurance, Ugo Spadafora said he would check into it and get back with me. He then emailed me insurance policies for my cars and told me my cars were insured. My bank that 2 of my cars were financed through notified me that they were going to put insurance on my 2 cars unless I could get a declaration page from Jay Jackson Insurance stating I had insurance and there was no lapse in coverage. I contacted Jay Jackson Insurance and was told it would be handled. It was not. I had my bank contact Jay Jackson Insurance and they were told the declaration page would be sent to them. Never happened. My bank and I repeatedly contacted Jay Jackson Insurance to figure this situation out. We were basically ghosted. Emails were sent, phone calls were made and messages left for Ugo. Never got help. This went on for 2 months. I finally contacted State Farm agent Zach Ingram and had insurance on my cars within an hour. He also informed me that the insurance cards Ugo sent me were no good. The policy had been cancelled in March. So basically my family was driving around for two months with no insurance. And to top things off my bank charged me $1,400 for the two months I was without coverage. All I wanted was to find out why my car insurance was cancelled and how to get it back. My payments were taken directly from my bank account so they were never late. Never found out why my policy was cancelled and Zach couldn't figure it out either. But at least I have insurance now thanks to Zach. I'm not criticizing everyone at Jay Jackson Insurance because I've only dealt with Ugo. But after this situation all of my insurance needs are through Zach Ingram. read more

I am writing this review for Mrs. Lisa McGowan. She has been so helpful in finding my husband and I a reasonable insurance policy. Something within our budget. When our Grandson needed insurance for when he turns 18 she found him a very reasonable policy. Our next step with her is to get him some medical insurance. I highly recommend the company and Mrs. McGowan. She has been exceptional and very professional. Extremely courteous. If you need a reasonable insurance be sure to contact her. read more

After relocating to Texas and dealing with dropped balls by previous insurance agents, what a breath of fresh air it was to find Kristen Silva at Jay Jackson - State Farm! She went above and beyond to make sure all of my needs were met and my questions answered!! I highly recommend this agent and Jay Jackson - State Farm!! read more

Jay Jackson and his fantastic team!! Desi Ramirez and my favorite guy Ben Honeywell are always great.

I would give this office zero stars if possible. I switch from one insurance company to this office because I have other policies out-of-state with State Farm and really like State Farm's service. However, all offices are NOT efficient. It seems Jay Jackson Office does not know how to problem solve when there is an issue and will not contact you to inform you of problems or keep you in the 'know'. Frustrated and concerned for my coverage, I finally switched to another State Farm in Lufkin. I would avoid this office at all costs. read more

I'm very dissppointed with this agency. Not only did it take 3 months to make a simple change to my policy, but costumer service has gone down hill in the past few years. I've been with this agency for 11-12 years and I would have expected much more. The employees act inconvenienced when I call even though the repeated phone calls would not have been necessary had the employees correctly made the changes to my policy the first time I called. I finally canceled my policy this week and the man I spoke with ,Ben, was very short with me and acted annoyed when I tried to verify the cancellation date, which I didn't think was an outlandish request considering all of the trouble I've had recently with accuracy. He even rudley hung up on me without as much as a thank you or I'm sorry to lose your business. I willl never do business with this agency again. C'mon Jay Jackson, I know you can find more professional and courteous agents to work for you read more