I had car and homeowners insurance with Jay Jackson since 2018. I've been with State Farm since…read more1989. Everything was fine. Then in March my car insurance policy was cancelled. I was never notified it was going to be cancelled, nor was I notified after it had been cancelled. I only discovered this when I went to the State Farm app to download insurance cards and there were no cars listed on my insurance. When I called Jay Jackson Insurance, Ugo Spadafora said he would check into it and get back with me. He then emailed me insurance policies for my cars and told me my cars were insured. My bank that 2 of my cars were financed through notified me that they were going to put insurance on my 2 cars unless I could get a declaration page from Jay Jackson Insurance stating I had insurance and there was no lapse in coverage. I contacted Jay Jackson Insurance and was told it would be handled. It was not. I had my bank contact Jay Jackson Insurance and they were told the declaration page would be sent to them. Never happened. My bank and I repeatedly contacted Jay Jackson Insurance to figure this situation out. We were basically ghosted. Emails were sent, phone calls were made and messages left for Ugo. Never got help. This went on for 2 months. I finally contacted State Farm agent Zach Ingram and had insurance on my cars within an hour. He also informed me that the insurance cards Ugo sent me were no good. The policy had been cancelled in March. So basically my family was driving around for two months with no insurance. And to top things off my bank charged me $1,400 for the two months I was without coverage. All I wanted was to find out why my car insurance was cancelled and how to get it back. My payments were taken directly from my bank account so they were never late. Never found out why my policy was cancelled and Zach couldn't figure it out either. But at least I have insurance now thanks to Zach. I'm not criticizing everyone at Jay Jackson Insurance because I've only dealt with Ugo. But after this situation all of my insurance needs are through Zach Ingram.

I am writing this review for Mrs. Lisa McGowan. She has been so helpful in finding my husband and I…read morea reasonable insurance policy. Something within our budget. When our Grandson needed insurance for when he turns 18 she found him a very reasonable policy. Our next step with her is to get him some medical insurance. I highly recommend the company and Mrs. McGowan. She has been exceptional and very professional. Extremely courteous. If you need a reasonable insurance be sure to contact her.

If I could leave a lower rating trust me I would. All but one encounter with this location has been…read morevery unpleasant. The people are rude, and have no idea what customer service is. They act as if you're doing them a favor by choosing them to insure your vehicle. Rates go up every few months without reason. Some companies lower your rates for not getting in accidents, this location raises them. Save yourself the trouble of signing up with them only to switch companies later because your realize everything I have said above.

From the owner: My vision is to be an insurance professional whose actions are driven by keeping the customers'…read morebest interest as my primary goal. My team members will treat all my customers in a caring, friendly, and professional manner. My office will provide warm, efficient, and seamless services to our customers at all times. I expect my business to be comprised of customers who see my office as their first and best choice for all their insurance and financial services needs. License #: TX-725108

I have always gone to Jeremy Branske for all of my insurance needs. You can trust him to find you…read morethe best policy for your needs. We just added life insurance and I feel so much comfort knowing my family would be ok if anything were to happen. He and his office manager Beth are very good people you can trust.

From the owner: We are committed to sharing insurance and financial products with our neighbors, families, and…read morefriends by being their source for an honest insurance professional. We provide a friendly environment to which our State Farm customers feel comfortable in having an open line of communication. We treat people with honor and respect. We pride ourselves on helping our State Farm customers manage everyday life, recover from the unexpected, and realize long term goals. License #: TX-2276248, AR-3925736, LA-870271, OK-3003733396

Spencer thank you so much for helping my family and I out. State Farm was charging us over $650 for…read moreauto insurance alone. Home insurance was well over $450 a month. In this area that is higher than my mortgage payment. Now we are only paying just slightly over $700 for both home and auto. Thank you for taking great care of our family and this cancer survivor.

From the owner: Joe Hancock – Allstate Insurance is a second-generation Allstate agency proudly serving Lufkin, TX…read more With Allstate roots in the community dating back to 1965, Joe began working with his father in 2005 and purchased the agency in 2007. An award-winning Allstate agent with 800+ Google reviews, Joe and his team are known for outstanding service and trusted insurance guidance. The agency offers auto, home, renters, and life insurance, helping families protect their property and financial future. As a lifelong Lufkin resident and active community member, Joe is committed to providing personalized coverage and dependable local support.