Great experience at Dental Care at Quail Hollow ("DCQH") in June 2026…read more
Patient care:
Dr. Patel, the dental hygienists, and the dental assistant, were attentive, patient, thorough, and gentle with their tools and equipment. Additionally, they explained things in terms that made sense for treatment moving forward, leaving plenty of opportunity to share dental history and ask questions.
Staff approach to administrative details:
Scheduling was easy and fast online through their chat, and filling out all necessary forms was equally as efficient. On top of this, staff attention to compliance of patient privacy at workstations (computer) and in reference to patient names was the best I have seen in a long time of any medical office that handles private patient health information; This was demonstrated when the dental assistant asked me to hang tight for a moment prior to transitioning from the x-ray bay to the patient room, and again when moving between my room and my family member's treatment room, where I saw other staff closing out of programs prior to bringing patients in or out of other rooms... also when discussing information at the reception desks, and in calling family members back into the treatment areas (which other medical offices should take note of!).
Patient comfort:
The atmosphere of the office is clean and well maintained. Lights are low (where possible), and music was generally calm. There are small bottles of water offered throughout, and they also provide blankets, lip balm, sunglasses, and other small items to ensure comfort and completion of appointment goals. In addition, TV's are provided in treatment rooms with a plethora of options for patients that need extra distraction. We could tell that staff paid attention to certain details on the intake paperwork as they were very deliberate in assuring comfort for a family member during treatment.
Last, an overall comparison of DCQH to other area offices:
Finding a new dental practice was, at times, discouraging; When calling around, it was evident that many have lost sight of the patient, requiring separate appointments for each of: x-rays, exam, cleaning (I am not sure who has that much time to devote to going back and forth to the dentist, but we don't). But DCQH did all of this and more: exams, x-rays, cleanings... plus treatments, a generous amount of time with Dr. Patel and staff discussing details, and the staff collaborated to provide multiple printed work-ups for possible future treatment or procedures to take home for consideration. For all of the wonderful qualities that DCQH exhibited, we hope not to need to find another dental practice any time soon. Thank you, Dr. Patel and staff, for making what is usually a 'chore appointment' a comfortable and convenient experience from start to finish.
