Amy o Sullivan simply gave my listing to her assistant. It crashed and burned. Kate is horrible. Amy is worse. Don't hire. She won't prioritize your listing. She will be out golfing while Kate is screwing things up. read more

If I could post zero stars, I would. Buyer Beware! Read their contract thoroughly - they are responsible for managing your rental calendar and collecting your cash - nothing more. Chris is useless, his standard response is "how do you expect us to ...." fill in the blank. When the billing is wrong month after month, the response is: how do you expect us to check every statement. When the clearing is subpar and your renters give you a bad review because of it, the response is: how do you expect us to check the quality of the cleaning. I could go on and on. Don't waste your time with Jaqua Property Management. read more

Jerry did a super job for us. He was quick to respond when we needed him. He kept us updated as far as progress on the house we were selling and the one we were buying. He made what could've been an extremely stressful time almost enjoyable. His connections to service providers and his willingness to share those contacts was also appreciated. read more

Beware - They Cherry Pick ReviewsI Vacation renters beware! We rented "All at Once", a five bedroom vacation rental in SouthHaven Mi from them. The house we quite nice and we enjoyed out stay there. We have probably rented 20 large vacation homes for family trips over the past years and this one was in the top third at least. However, we were very disappointed with Jacque Realty both in handling the deposit and their failure to post our very balanced but mixed review (warning renters of the owners behavior). In about 25 years of renting vacation properties we have never had a single dollar held from a deposit. We were charged an inappropriate amount from a claim by the home owner for a few small burn holes in an outdoor cushion from some sparks from a fire pit. They demanded we replace the entire 6 cushion set at $250.00 when they could have easily flipped the cushion. We think that renters should be aware of this potential. We were very fair in our review to put on the Jacque site pointing out the positives of the property and Laura at Jacque who assured me the review would be posted. In contrast to their promise to discuss the demand with the owner and agreement to post the review, Jacque refused to communicate with us or post our review. I'd consider their business practices posting only positive reviews and their handling of the excess charges to be deceptive. read more

1) SELLING and 2) RENTAL MGT 1. Amy O was our listing agent. ON THE PLUS SIDE: Very nice person, has a lot of sales. Sale went smoothly, got an offer within 1 week of listing. The closing went smoothly. Response time was fairly good. ON THE NEGATIVE SIDE: a) Amy did not take my advice re: listing our house for $30K higher. Said we were at the max. Our house sold at list price, offer made within 1 week of listing. A house 2 doors down (inferior location, inferior amenities, same date of build) was listed shortly after ours, at $70K higher (by another agency). It sold for $50K more than ours. This confirmed my fear, that our house had been priced too low. The RE market valuation skill of our agent was clearly not up to snuff and we lost out on $30K min. (I wish the sales manager would contact me & offer up some of that lost $. Call me!) b) Bad advice: Amy advised strongly against having our home available for short-term rental at same time as home was for sale. I insisted that we wanted the ST rentals, in order to cover some of our extremely high RE taxes. Thanks to me, we were able to recoup thousands of $ in rentals at the same time as house was for sale. c) Negotiating skills:We accepted the full list price offer, understanding that it was a cash offer. The buyer's offer stated that they could pay cash, but would still seek a mortgage. We didn't care if they wanted a mortgage, so we said OK. We later learned (due to financing delays) that the sale was actually CONTINGENT upon the buyer getting a mortgage. This was never our understanding, and Amy should have made this contingency very clear to us at the start. We would have declined a contingent offer. 2. Jaqua as vacation rental mgt company: If the sales portion is rated "D", then the rental mgt division deserves a "C-". The good news is that the rental division was not a total disaster. The bad news is that, for owners of rental property, you can do MUCH better. a) Cleaning of rental unit was OK, but definitely not good. Spaghetti sauce residue on plates, dried spaghetti on forks, grime in the blender, pots, & pans, etc. Just the basic surfaces were cleaned. b) Stove was used by renters for baking, and had black spill-over grease baked onto bottom of stove, remaining this way for several rental cycles. Unacceptable to owner or to renters. The stove should have had its high-temp cleaning cycle turned on and run. c) Jaqua would not place our trash cans out at curb for city pick-up, insisting that we pay them EXTRA $ to have their guy come around!! This is extortion. Why should I pay twice for trash pick-up? Property management, almost by definition, includes placing the trash cans at the curb on city pick-up days. d) Missing items, broken items, damaged items-- Jaqua will not check for any of these situations. No inventory mgt for kitchen items or anything else. (It should be easy to count how many dishes are in the cupboard at end vs how many dishes were in place at the start of the rental. A bunch of our stuff went missing.) e) Rental acquisition: will only list your rental unit on the web in 2 places: Jaqua's own website and AirBNB. They will not place ads onto HomeAway -- which is a better website for gaining rentals- esp. weekly rentals. f) Monitoring of how well your rental home is "doing": Jaqua will give you no feedback about how well your rental pace is stacking up against others. You will get no advice on pricing competitively, min # of days to specify for your rental, etc. No marketing expertise is offered. (We found that 3-day min will result in renters snapping up all the long weekends, leaving the remaining 4 days vacant. Not good. Results in much vacancy. g) After 5 PM (or usually earlier)M-F, the office is closed. Voicemail only. Nobody will get back to you until the next workday. If it is a Friday, you won't hear back till Mon, and VERY often not even then. I feel sorry for the renters. A mgt company must have somebody available to answer calls from renters (or owners) 24/7. Responsiveness to owners is also critical. Bottom line: don't use Jaqua as manager of your vacation rental property. And, don't believe that a salesperson that has the most sales is necessarily "the best". Selling anything "cheaply" will always result in more sales. As a real estate owner, you don't want your RE sold cheaply -- unless you really need a fast sale. read more

I am dismayed by the lack of professionalism of this company. We are relocating to the area and within the first five minutes of speaking to our assigned realtor, Anthony, on Friday, he informed us that he is busy from 8-6 and will only be able to assist us in evenings. He also told us there were no good properties available because they sell too quickly. We were shocked to hear this, because he was trying to make it seem like he is doing us a favor, when instead we are his CLIENTS. We understand that rental properties are limited, but told him that we would like to see the properties listed for sale and try to negotiate with the owners to see if they would consider renting if we liked a particular home. I then sent a very clear email stating the same, with our "needs" and "likes" separated. We were told that we would receive listings by 8:00 am the next day. Later that evening, Anthony texted my husband asking us to send him the listings we like instead of him sending us listings. The next day (today) we awoke with no listings in our inbox and called Anthony in the early evening. He was essentially aggressive and unwilling to work with us to send listings of homes with criteria that matched ours, even if for sale, so that we can see if there is anything we like in order to later negotiate with the owners. Anthony raised his voice with us and was extremely aggressive and we will be reporting this back to our employer, who uses this company for relocation purposes. If you are relocating, avoid this company. The realtors apparently expect you to find your own home and just have them broker the deal. Customer service is non-existent, and the fact that you are a client moving across the US within two weeks is irrelevant to them. read more

Tell renters to respect the neighborhood! This summer the tourists are more rude than ever! I had to put a starr

My husband and i highly recommend Tom Calandra at Jaqua Realtors. We've worked with a handful of diff realtors at diff times; and hands down, Tom outshines them all. He is by far the most thorough, persistent, professional, and has the best follow up. He provided us more time than any other professional services person, and was meticulous in assisting with outside details as well. He remained constantly pleasant, flexible and on-target. A good sounding board, especially for a huge decision like buying a home. Tom helped us explore all options and when we knew what we wanted, he negotiated hard for us and helped us get a great home at a great price. We've worked with other realtors, and Tom is by far the best we've seen--plus a great guy who stuck with us throughout a long process. i hope he doesn't mind that i'm posting his cell here: 269.615.4800 read more