Received a quote for home & auto via email on 9/12/2024 to review. When the agent called me I was…read morein a meeting and told him I'd call back on Friday. Unfortunately I had a work emergency on Friday and so I wasn't able to call back until the following week and had to leave a message as he wasn't available. Today is 10/3/2024, almost a month since the original quote. I have called and left messages multiple times, but the agent will not return my calls. I am flummoxed; I have never been the recipient of such bad service. If there's some reason they don't want to sell my family a policy, just say so. But being so blatantly ignored is the height of unprofessionalism. Would not recommend.

From the owner: Johnnie from Pietila Family Agency We are an independent insurance agency. We provide Home, Auto,…read moreLife, and Commercial insurance. We do not work for an insurance company; we work for you! As an independent insurance agency, our duty is to our client's best interests.

Chelsea was AMAZING at helping me with getting my quote and insurance policy set up!!!read more

I would leave a zero star if possible. They raised my rates like all insurers do so I switched to a…read moredifferent provider. Part of the switching process is a email confirming the cancel. That's where it went south. I sent it off to .......@allstate.com immediately and assumed I was done. Soon after I started a 12x7 shift at work and was way too busy to check my billing as most of my stuff was set to auto. 4 months goes by before I see the bill was still being takin out.Long story short they wouldn't accept a copy of email with date that they knew I called in to cancel and records of new insurance from that date so they essentially stole 1600$ and refuse to give it back. I will never do Bussiness with Allstate again they are crooks.

1.My home policy was canceled and I was not notified. It was only discovered when I called to file…read morea claim and they couldn't locate it. I went months without home Insurance due to their neglect. I was informed that I was not notified because the account was still under a former employee's email so that is where the notifications were being sent. I created another policy and gave them another chance. 2. I have been receiving a bill for $59.19 from AAA for several months. I was unable to find the reason for the bill in my online account. I called the Dennis Schultz agency more than once and spoke to multiple people. I was reassured multiple times that no payment was due. Yesterday, I received a collection notice. I called AAA corporate and there was in fact a bill for $59.19 due and the person on the phone apologized for the Schultz agencies representation and I was able to pay the amount due. 3. I paid for my home insurance for the full year upfront. I received paperwork related to re-occurring EFTs. I called the Schultz agency and was told I didn't have to complete the paperwork because I didn't want to be automatically re-enrolled every year. I wanted to have the ability to review the policy before paying. Today I found out that I now owed another $32 for not completing the paperwork and I was in fact still signed up for re-occurring payments. I will be canceling my policies and I don't often write negative reviews, but I do want others to be informed of the neglect and consistent customer service I have received.

From the owner: COVID-19 Update: We are still open, but for the safety of our customers, agents, and employees,…read moreFarmers agents are available online or via phone.

Michael and his agency have been absolutely amazing to work with. They are very responsive and make…read moresure your both on the same page!

From the owner: Our mission is to help State Farm customers navigate their insurance needs, and recover from the…read moreunexpected. We help you make informed insurance decisions in Michigan's ever changing insurance environment. We also work with small business owners for their business insurance and planning needs, and to help our local community and local business owners insure what is important to them. License #: MI-9051308

They were great about following up after the initial request. They followed up with a quote very…read morequickly. Unfortunately, I did not go with them at this time, but will definitely keep them in mind when it's time to renew.

From the owner: Looking for a customer-centric insurance agency? Look no further than the Amanda Clark Insurance…read moreGroup! As a multi-lined business, we offer a wide range of insurance products from various carriers. Our founder, a Christian woman, aims to create a familial atmosphere for all our customers. Plus, we have English-speaking staff as well as translators for Tagalog and Bisaya. Join our community and let us serve you today!