PLEASE BEAWARE OF THIS MECHANICS SHOP!!! I would NEVER take my vehicle to this place again!!! My…read morehusband took his vehicle there because it was missing and the check engine light on. It was brought back in worse condition than we took it. First, the replaced #4 injector and #4 sparkplugs were never even plugged in. A bolt was broken off on another piece and the check engine light was still on. WE found those problems ourselves and fixed them, but it still had a very bad miss in it and the motor was shaking and it was backfiring through the intake. I contacted Mr. Webster. He was very nice and he said it would be taken care of on Monday. So, they came and got it on Monday and Alex told us that 2 of their other mechanics looked at it and the rings were probably stuck. I was very upset but still wanted to be fair. I was willing to pay for some of the bill but felt we were owed a partial refund. In all fairness, they agreed and gave us a partial refund. So the truck was returned with them telling us we would need to replace the motor. We looked into replacement motors and the ONLY reason we didn't purchase it was because my son couldn't go get it for us this weekend. My brother then said he would look at it. Thank God he did because it wasn't the motor at all!!! Within 15 minutes he found the problem. The exact same #4 sparkplug they replaced had the white plastic busted off and the #4 sparkplug wire had a large crack in it. I'm furious! Alex assured me 2 mechanics checked the work of the first mechanic and found nothing wrong, except the rings were probably stuck. Neither of them could have even looked or they would have found the problem!!! This just about cost us SEVERAL thousand dollars and it wasn't even the motor. I wouldn't believe anything they tell you. Better watch them or you may be spending tons of money that is not at all necessary. All I know is that there are at least 3 of their mechanics that I wouldn't let touch anything of ours EVER!!!

I recently moved into the Effingham area and was seeking a trustworthy auto shop to service our…read morefamily vehicles. A coworker of mine suggested Webster Tire and Auto and mentioned their loyalty program. As my car was in dire need of an oil change, along with getting a new battery, I figured this was as good a time as any to swing by Webster. I went into the service center and met up with Don who was very friendly and provided a good overview of the loyalty program. With the loyalty program, which costs $100, you get five oil changes AND, get this, they will come by your home or work and pick up your vehicle (although I'm sure there is some distance limitation). So I made an appointment with Don and a few days later, while my car was parked at work, they came by, picked up my car and brought it in for service. They texted me a summary of the initial inspection which I thought was really cool. After all the work was completed, they returned my freshly washed car back to work and called me to close out the bill. What service ! I'm a sold loyalty customer and will be signing up the other two cars ! Thanks Don & Webster Tire & Auto !

The woman at the front desk was so wonderful. Very kind service. A great representation of the…read morecompany.

I'm so glad for the opportunity to keep my business locally. The folks at Porterformance have been…read moregreat to me. They show complete concern of a persons needs. Their communications and keeping me informed are top notch. Their service and knowledge I have found to be right at the top. My thanks to them for providing the community this much needed service.

Friendly and fast service. I felt they cared about me. The guy helped me figure out how to set my…read morecar info in my Subaru.

You can't go here anymore without waiting in line for an hour. All these signs saying "oil change…read morein about 15 minutes" couldn't be more misleading. It's 60-90min minimum to get an oil change here. But hey, at least they check your blinkers.

I like the owner . The guy who answers the phone needs a new job. He's arrogant acts like he knows…read moreeverything, and just acts like you're an inconvenience to even make his phone ring. This is not one example this has happened several times. That's why I quit going matter of fact it just now happened again. I had not done business with them for a couple years. I was hoping he was gone as soon as I heard his voice and his tone and his demeanor, I knew it would be a pointless conversation. I will never go back

I like their customer service. They are polite. The atmosphere is warm and welcoming. I just wish…read morethey had Saturday hours because I work when they are Open. My hours are the same. I need to get my vehicle in and can't. I live and work in Charleston so it not just up the road. I am picky about my car care. Thank you for your great care

$98. For an Oil Change. Came in on a Saturday. Asked for a simple Synthetic Oil Change. Eyes about…read morepopped out of my head when the guy said the total was $98. Absolutely Ridiculous

Came in, gave military discount, and had me out within 10 mins, fast friendly service. Very patriotread more

Quick, easy, and good pricing. The place is also surprisingly clean. If you're in Shelbyville and…read moreneed an oil change, this is your place.

This is hometown USA. A small shop but very clean and well kept. I have been using them every since…read morewe moved down here 10 years ago. It sure beats the the big chain places.

I was racially profiled by the manager I come In and pay my bill with an employee at the desk as I…read morewas leaving to my truck the manager come to my truck and demanded that I show him receipts when he didn't help me and after his staff informed him that I was done and pay ‍

Trucks literally lined up around the building and they have 3 employees in the entire building…read more Been here 3 hours. Been in the bay 1 hour 15 minutes and they just raised the hood. I'm trying to be optimistic so I'm calling that progress. Be prepared for a very, very, very LOOOOONG wait.

My son, a student at U of I, had a sudden problem with his car (a Nissan). I looked up the closest…read moredealer and saw they were not getting very good reviews. I looked up local repair shops and saw Average Joe had great reviews. I called ahead and Joe pretty much had it figured out before my son even got his car there. He fixed it in no time and charged what I thought was a fair price. If my son has any other issues with his car while he's at school, I'm definitely sending him back to Average Joe.

I left several phone messages about getting our old Mercedes serviced and the alternator tested,…read moreand never got a reply.

Their customer service skills mind you I have pretty much always went to Effingham Walmart for all…read moremy oil changes and tires etc and I have never had a problem yeah I've had to wait a while before but that's what happens when you don't have an appointment which is what happened today I had a tire blowout on me and I have to work in Effingham I now have a donut on my car and I was just simply asking if I could drop the tire off with them and then before they close I will come back and pick it up and hopefully they will have had time to get to it during their day in between their appointments and the gentleman working behind the counter treated me like I was an idiot he I think four times told me yeah ma'am and appointments will be before you I understand that I ended up walking out I have never done that before I'm almost embarrassed because I was furious but whatever I will never go there again for another oil change or tire or anything!