Staff not helpful at all. I called today to ask a question and the guy laughed at me. Only to end up sounding stupid because he was wrong. Any time I go in there and ask for help, no one seems to know anything. Just go to US janitorial supply down the street. read more

They have everything you need. Organized warehouse and good service. I can't believe I've lived my life without this place.

I am disappointed in this company. For the amount of money I have spent with you all on several occasions only to be treated with unprofessionalism and with out empathy is alarming. This company has messed my order up twice and over charged me for shipping!!!! Only to be met by an individual who did not care at all about my circumstance and how much damage janilink has cause my company with a lengthy delay in delivery and omission of a vital product. I would like to submit a formal complaint and hope that a thorough investigation be conducted on the lack customer service displayed by janilink. I will remove janilink as a vendor and instruct everyone in my industry to do the same. I will write review after review and share on every social media platform the level of concern every small business owner in my field should have when dealing with a company like this... This is unfair, not right and very unprofessional! The lack of communication on two occasions has left me in a precarious situation and this is unsatisfactory! I will call and email everyday until I get this matter resolved! read more

I went for the first time today because they sell a stain cleaner that I used in the past and I could not find it anywhere else. I also bought a glass and a hardwood cleaner that I am going to try because I am not familiar with the brand. Next time, I am going to browse with more detail. It called my attention that they sell a persian rug cleaner. They offered to help me to take the items to my car. read more

the worst company to work with! do not place orders as they have zero customer service. placed a simple order 30 days ago have not recieved inventory, & after calling and speaking to four different representatives no representative knows how to accomodate a simple purchase order. do not place any orders with this company because you will never recieve inventory and or notification that your order has been cancelled! read more

I had heard about Janilink from a lot of people in the biz, but had never made it over there until today. The prices are amazing, and the selection is incredible! I am so upset at myself for having waited so long before getting over there. I have literally been throwing $ out the window purchasing my cleaning products and machines elsewhere. The staff is super friendly and very knowledgeable. They actually led me to products that were chemically the same as other brand name products, but much less expensive. That is not an everyday occurrence in our business. Then, to top it off they loaded my car for me! I'm not the kind of girl that normally writes good reviews, but Janilink surpassed the hype. Thanks JL read more

Had mixed experience with Janilink. Ended up missing one item from a five item order. When I called to see if it was shipped separately or just missing, spoke to Joe and he said he would call back and let me know what they would do. Got the feeling he thought I was scamming him. Of course, he never called. Waited a few days and called, Joe was almost disrespectful. He let me know it went out and provided me a tracking number. If I was a more difficult customer I might have taken offense to his curt phone behavior but I am not. I will just give them a fair review and do business elsewhere. Be warned. read more

I don't want to give them ONE star! they put an ad on their site for a machine that included all kinds of parts with it for $995. When we finally got it, we got nothing but the carpet machine and wand--was not heated as advertised, no extras and later found out that the machine was 100 psi and the 120 psi was selling for about 200 less than what the one was that they sent us. When we called to complain, they told us it was not their fault that the web person made a mistake. I looked later and saw the machine I thought I had ordered for $1995! The owner is always "out". I will report them to the Atlanta BBB but I am sure there is not much I can do. If i send the maching back, I am afraid they won't refund any money. It weighs 150 pounds. I am so disappointed. I was trying to help my son-in-law get set up in his own little business...... read more

Never do business with these people. I bought a mytee hot water extractor in April for $700 and when we got it we could tell it looked like it was used. It didn't work and I went through He** trying to get my money back from them. I was promised that they were going to send me another one which they never did. They didn't even want to return it because they said I attempted to use it and since it has been used it can't be returned. Keep in mind how would you know if something works if you don't attempt to use it. To make a long story short, I ended up having to dispute this charge on my credit card and they kept fighting me... in the end I won the dispute even though it took months April-Sept and I also had the merchandise. That is when they wanted to play nice and wanted their merchandise back which I sent to them since I had no use for a 70lb paper weight. STAY AWAY FROM THESE PEOPLE IF YOU VALUE YOUR MONEY!!! read more