I had a similar experience as S.L. in Cupertino. I met Dr. Burns in March of 2017 at a new mom's educational group where she came and talked about the importance of a straight skull for babies (and adults). She went around and pointed out the various issues of all the babies there. Of course, she pointed out issues with my 8 month of daughter, which of course I wanted to correct, so we scheduled an appointment with her. I ended up buying a package for $1000 that covered an appointment for myself, my husband and two appointments for my daughter. She said this was a very large discount, but because she cares so much about helping babies, and because 3 of the appointments would be at the same time and save her travel time in between she was willing to do it. $250 per person per appointment seemed high to us, but she said because she is an OS a good portion of it would likely be covered by insurance and she would give us a super bill to submit (since she doesn't take insurance directly.)
She came to our house and worked on all three of us. She seemed knowledgable and was filling out a bunch of paperwork so it seemed professional (although a bit scattered). I felt like she made a difference with some of my pain. As my daughter was only 8 months there is no way for me to know for sure that she helped her (because I couldn't feel the "crookedness" of her head that Dr. Burns was worried about to begin with) so I just had to go off of what Dr. Burns was telling me. I believed her and figured it was helping my daughter and was looking forward to my daughter having the follow up appointment. (My husband, didn't think the work she did with him made any difference to any of his pain though.)
At the appointment Dr. Burns said we were one of the firsts to buy the package and it was going to include link or downloads to various videos on stretching (she had spent a lot of time talking about stretching, and how important it was that we do it the way she was describing) and she also said she would give us a super bill that we could submit to insurance.
She charged our card that night and we did get a receipt by email, but it was a generic receipt through Clover for $1000, from Richard A Burns. She had mentioned the receipt would be coming through in her husband's name "for tax purposes", so we didn't think anything of it at the time.
I assumed the super bill would also come through email shortly after but it never did. We also never got any further information / videos on stretching. I expected to hear from her about scheduling the second appointment with my daughter, but again, we never did. I thought it was weird I hadn't heard anything from her after she left our house that day, but because I was dealing with being a new mom, I wasn't good about following up. Finally, about 2 months later, I wanted to make the appointment for my daughter that we had already paid for, and also get the super bill to submit to our insurance, but both numbers I had for her had been disconnected or were no longer taking calls.
I contacted the woman running the initial mom's group where Dr. Burns had spoken to see if she had heard from her. I know her family was also using Dr. Burns services, and Dr. Burns was apparently at one point going to provide appointments at the location of the mom's group, but that woman said Dr. Burns seemed to have disappeared. She too had bought a package and never gotten the last appointments.
I have tried to look up other phone numbers online, even tried calling some of her old offices to see if they knew her whereabouts but no old numbers worked. I'm so disappointed that my daughter never got her second appointment, and even more disappointed that we still have no supper bill to submit to insurance to possibly get a portion of our visit that we did used covered. I'm not sure what to do at this point.
My husband keeps telling me that Dr. Burns is a con artist. I was trying to give her the benefit of the doubt and was actually thinking something really bad may have happened to her and that is why she "disappeared", but now I see the other review from November of this year with a similar experience, sadly I think we may have been duped.
My next plan of action is to file a complaint with the CA Medical Board and see what happens from there. read more
