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Janelle Waters

5.0 (1 review)

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11 years ago

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Fernwood Fitness

Fernwood Fitness

1.0(2 reviews)
7.9 km

**WARNING! DO NOT JOIN FERNWOOD PARRAMATTA!** They just want to take your money and forget you…read moreexist. I joined because they were 24/7 and I asked about parking and I was told that Westfield's Aird Street parking (right next to the gym) was open all night and I wouldn't have any troubles. I paid $70 for the access key so that I could use the club anytime of day/night only to find that the car park actually closed at 10pm and all of the street parking is 'no parking'. I sent an email enquiry and they said that they had never had this issue before and would look into it. Weeks went by with no response even when I sent numerous enquiries (6 emails in total) to follow up. I had enough and told them I was transferring to a different Fernwood as I was wasting my money at a gym I can't even get to but needed to pay another $70 for the access key to their club. I asked them for a refund for the $70 (not even for unused membership, to be fair and meet them halfway) but they ignored me multiple times until I said I would contact fair-trading. Then they replied ignoring the fact that I was transferring and my ask for a refund to just say, "We are still looking into it". Since speaking of my frustration to others, I have found many people have had a similar experience with this Fernwood Parramatta.

Really disappointed. Turned up for the introduction session but they booked us in for personal…read moretraining instead. Our personal trainer didn't check our file but went ahead with the session (didnt realise we were new). We went ahead with the session anyway and by the end my arms and legs were shaking badly but she didnt say anything so i assumed it was fine and kept going. Spent the next few days in a lot of pain (which I was expecting)-- But then my arms began to swell!! I went to the Doctor on Monday and it turns out I had rhabdomyolysis. We had booked another introductory session for this morning. We arrive to find that the same trainer was at an appointment and our session was basically cancelled, and Fernwood had neglected to tell us this. At this point I DEFINITELY won't be seeing a personal trainer again and will probably cancel my membership entirely. For the price they charge you'd expect someone who knows what they are doing.

Janelle Waters - bootcamps - Updated May 2026

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