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Janef Trim & Hardware

5.0 (1 review)
Closed • 6:00 am - 6:00 pm

Services - Janef Trim & Hardware

Carpenters

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6 years ago

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Atwood's

Atwood's

(4 reviews)

$$

Got a text saying they were giving $10 gift card for every large bag of Hill Science Diet, so my…read morehusband & I decided to stock up. We get there & get approx 150lbs of Hills, but when we get to checkout, they acted like they never heard of this deal. They had to call several people over to discuss this including the manager who said there was no special. Showed him the text & he said it was only the weight reducing ones applied (nothin in the text or ad says that) after much debate & a line full of people later. I got a $5 mail in rebate. They refused to do anything else & were very rude about it. We've spent over $1000 a month there for years, However we won't be back. I will update after my husband gets done talking to corporate.

On Saturday may 1st 2017, I visited your Owasso, OK location to purchase some pneumatic wheel…read morecasters. After installing them on Sunday May 2nd around 3:15 I successfully inflated 3 of the 4 tires. The 4th tire was defective. It was something as simple as a pinched tube. I went to the Broken Arrow, OK location because it is closer to my house. I brought the complete defective tire/caster with me for just a simple exchange for one in working condition. The clerk called over a woman by the name of Lisa. Lisa informed me that all returns and exchanges required a receipt. I asked her if she could just call the other location to verify the purchase, rather than forcing me to drive 23 miles and about 30 minutes of my time for proof that I did in fact purchase a defective product. She told me that "they" are told from "high up" to enforce this policy of yours. She further explained to me that if she accepted this exchange she would be "written up". So I drove the distance for a receipt, then drove to my residence and then back to the location to make a full refund of all 4 tires. If I am going to be treated like this, I do not want you to have my business. When I did drive all the way back to Owasso, Jeanie was deeply apologetic for my inconvenience of dealing with this because I was sold a defective product and that I was being treated this way. On my return visit to the Broken Arrow location Marie just glanced at the receipt and promptly gave me a full refund. She offered the receipt back to me, but I had already made a copy for my records. Total cost of your pneumatic tires: $97.98 Miles driven: 50 Time wasted from being turned down for an exchange: 2.5 hours Savings from purchasing 10" pneumatic casters from a competitor: $29.82 And if I did get a defective product, I can just simply show my emailed receipt.

Janef Trim & Hardware - carpenters - Updated May 2026

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