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    Janean Compton - Swivel Mortgage Group

    5.0 (1 review)

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    2 years ago

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    Duca Financial Services Credit Union

    Duca Financial Services Credit Union

    (8 reviews)

    Willowdale

    I called Duca Member Connect this morning about how to access the long locked up bonus interest in…read moremy account as it was still not being accessible after the long 7 year + wait. A Duca associate named Sinzida went through a relatively long 7 or 8 interrogation process questions including how much money I transferred last time into Duca ''promotional'' account. I had to keep searching my own records. Sinzida ignored my repeating question about when was the last time Duca did a promotion, etc. And they assume that we can answer all their interrogating questions without searching & looking & answers to their what have you so-called security questions are readily on hand. I noticed almost all banks/financial institutions are doing increasingly much more intensive & highly annoying verification process on customers who are not into online banking & this annoying process often include some quite awkward security (interrogating) questions. I personally see this totally customer unfriendly in addition to much provoking. Furthermore, I regard this type of verification process an absolutely discriminatory practice against customers such as myself who are still staying away from doing our everyday banking online. I treat this upgraded interrogating security process another form of practice that our banks are employing & attempting to push at least more of us into online banking so as to avoid their personal banking harassment on us. Shame on our banks using a disguise of much more time-consuming & annoying so called ''account security questions'' that cause unnecessary frustrations, harassments & emotional provoking to their non-online banking customers.

    Extremely dishonest organisation. Signed up for an offer and met their terms and conditions to a…read moretee. Paid the monthly bank charges which was part of the conditions set. They are refusing to honour the offer as they are adding to the terms to deny many genuine customers. It's disgusting. Never come across anything like this. Even the customer service staff can't believe what head office are doing to avoid making good on their promise. Many, like myself are taking this to the credit union ombudsman now.

    Janean Compton - Swivel Mortgage Group - mortgagebrokers - Updated October 2026

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