Dr. Alex De Moraes has been my physician for roughly six months. As a healthcare professional…read moremyself, and an executive focused on patient experience, I couldn't be happier with my decision to join his practice at Napa Valley Personalized Care. I initially decided to seek out a new physician because I was extremely frustrated with the amount of time my previous doctor spent with me during the appointment. If I spoke to him for more than five minutes I considered myself lucky. Add to that the frustration of multiple lengthy delays in the waiting room when I had arrived 15 minutes ahead of time as requested. The final straw was when my doctor read a lab results wrong. Fortunately, I had reviewed them myself before the visit, and was able to correct his mistake. It's scary to think of the mistakes that likely routinely happen and go unnoticed by less informed patients. Dr. De Moraes has been spectacular. He spends the time with me to talk about my holistic well-being, rather than the symptoms that brought me to the clinic that day. He is personable, thoughtful, thorough and when I leave his office, or speak to him on the phone, I don't worry that something might have been missed. On one occasion the pharmacy I go to made a mistake on a prescription late on a Friday evening. I was sure I'd have to wait until Monday, but he was available to correct the pharmacy's mistake while I waited and there was no issue. I think what I like most is that he remembers my name as patient, which is what prompted this review. I saw him in the grocery store weeks after I'd seen him and he remembered my name, and asked how I was doing. How crazy is that? My previous doctor wouldn't have known me if I was the only person in the room. Would your doctor know you? I'm extremely happy with my decision to choose Dr. De Moraes as my physician. As I mentioned, I'm a healthcare professional myself and can be very critical of the broken system we all have to endure. Dr. Moraes made has made my healthcare easy to manage and immensely less stressful. I would recommend him to all my friends and family and trust him with my well-being. Thank you Dr. De Moraes!

My mother was under the care of Dr. Alex De Moraes at The Meadows Of Napa Valley Skilled Nursing…read moreFacility while convalescing from surgery for a small bowel obstruction. While the most alarming incident -- involving verbal abuse -- occurred just before her discharge, there were other episodes of negligence during her stay there that can be attributed to Dr. De Moraes. During her stay at the facility, my mother was having very severe breathing problems related to chronic heart failure and post surgery complications. Dr. De Moraes was very resistant to input from both family and cardiologist regarding my mother's heart failure-related breathing issues that are relieved by diuresis. He was extremely upset that I was advocating for urgent attention to this matter and he complained vigorously when I consulted with my mother's cardiologist from UCSF and asked her to call him. The first time Dr. De Moraes spoke to my mother's cardiologist, he denied any signs of fluid overload in my mother and rejected the possibility that this could be causing her breathing issues. Based on my experience as her main caregiver and, seeing that her breathing continued to worsen, I contacted my mother's cardiologist once more and asked her to please call Dr. De Moraes again to try to get him to begin diuresis urgently. After speaking to the cardiologist the second time, Dr. De Moraes finally proceeded to prescribe a version of the recommended treatment. However, Dr. De Moraes refused to administer the medication in the correct dosage and manner and, had my mother complied with De Moraes' dosing, it would have been in great excess of what has been determined as the maximum dosage she can tolerate without experiencing acute kidney injury. My mother, knowing this, was able to refuse the quantities that Dr de Moraes had prescribed and instead she took the medication according to her cardiologist ongoing recommendation. Soon the diuresis began and within 24 hours, her breathing began to improve dramatically. After a few days at The Meadows Skilled Nursing, my concern was increasing about the care of my mother was receiving under Dr. De Moraes and so I began to make plans for her discharge early the following week. Beginning on Saturday afternoon, my mother began having painful spasms and cramping in her rectum and anus. After multiple telephone calls to the facility alerting them of the situation and suggesting that they evaluate her for a fecal impaction, the head of nursing examined her late Sunday afternoon and consulted with Dr. De Moraes. I assume they concluded she had hemorrhoids because De Moraes prescribed Hydrocortisone cream which was administered 16 hours later. All day Sunday, all day Monday and all morning Tuesday, my mother was experiencing waves of spasms and cramping every 15 to 20 minutes and would cry out in pain with each of these episodes. I continued to make contact Head Of Nursing by phone and was told that the doctor had decided the plan of treatment and that I should not continue to interfere. Finally, on Tuesday morning when she was about to be transferred back home, I insisted that they not release her without the doctor examining her. O was told he Had already seen her but actually that was before the fecal impaction symptoms emerged. So I insisted they allow me to speak to the doctor directly by phone. He became very upset with me, calling me the worst family member he had ever had to deal with and saying that I was creating a "barrier of care." I told him that I was acting out of love for my mother and that I was very concerned that she was suffering from a severe fecal impactation and did not think it was a good idea for them to release her from their care without addressing the acute condition and determining whether or not she was in any danger. At that time he made several threats about refusing to discharge her and cutting off our ability to communicate by FaceTime during the rest of her stay (this is all taking place during the Covid-19 crisis and visitors are not allowed into the facility). He finally agreed to examine her and within five minutes was in her room. Upon examination, my mother was found to be fecally impacted and the impaction was cleared. She was then discharged and transported home. The pain did not come back and has not come back since. Her 48 hour ordeal was now over. However during the process Dr. De Moraes proceeded to verbally abuse my mother calling her the worst patient he had ever had, a disgusting person and other such things, and saying that she "didn't deserve to be alive." My mother has been very upset in the time since she experienced this abuse. Her memory of the constant waves of excruciating pain, the negligence and the doctor's verbal abuse run through her head throughout the day causing her a great deal of PTSD-like distress. She has had several nightmares involving the doctor as well.

He took such good care of my parents. I just found out he retired but what a great physician he was.read more

Just called the 'on-call' doctor, because after being in the emergency room and having surgery, I…read morewas having a reaction. The ER doctor encouraged me to take pain meds and call my primary on call if any symptoms from medicine should arise. So I was having symptoms from the medicine and decided to call my "primary on-call" Some young guy stumbled and all over his words as he answered and introduced himself as the answering service. He took my information, told me to hold on, came back 5 mins later telling me he couldn't get ahold of her, but he had left her a message and she would call me right back. A few minutes later, the young kid calls me back and says 'Dr. Williams said you should go to the ER' I said - 'they told me to call my primary' His response: 'well if the hospital let you go, just do whatever they said don't worry about it' He ended with, 'well like I said, Dr. Williams said it's 3am and to just go to the hospital. Quality

Jeannette is comprehensive in her medical practice providing care for all my issues, not just…read morelooking narrowly at a specific problem. She's very easy to talk to, her office is efficiently run and very helpful. Easy to get apt.s Last year she started the "Family Practice Direct" model of health care and I hope I can always remain in her practice.

What could be more important that the pandemic? How about having a doctor that is your partner in…read morenavigating this awful scourge in our lives. Dr. Jewell has been just that. Throughout the pandemic he has kept us informed with the latest information. He has taken time to personally discuss our concerns and help us make safe decisions about seeing family. When the anti-body test became available, he pre-registered every one of his patients so we could be the first to participate...and we were. Then, he minute 75+ were eligible in January, he called my husband himself, on a SUNDAY night to tell him he had a shot waiting with his name on it! Bill was one of the very first vaccinated in this category. Later, when they opened it up to Educators, another call came, this time to me. Two days later I was "one and done" with the J&J shot. No hassles, no secret hook ups or countless links to try. Just one call from my own doctor and we were vaccinated in the comfort of his office by his caring, highly skilled staff who know and love us. Dr. Jewell is just that - a treasured jewel in the medical profession. Ok, that's corny but we are truly grateful to him and his staff. :)

Great patient rapport and listening skills, with easy to understand explanations & diagrams.read more

On Sunday I took my daughter into this clinic and I was so pleasantly satisfied by the way my…read moredaughter was cared for. I would like to say that Gina Knudsen provided such good care and guidance for us. She was very informative and caring and it was so obvious that she enjoyed her profession. I liked that she provided a hands on approach. When I called for some follow up questions the next day, she promptly replied in her very calming tone and provided more valuable insight into the risks of my daughters wrist injury. Thank you Gina! You were so wonderful as was the staff. I also appreciated the clean, state of the art environment with prompt service. Everyone in the clinic was so kind. ~ Michael

I am incredibly frustrated by the systemic scheduling errors and complete lack of communication at…read morethis facility. They managed to waste months of my time and ultimately left me without care due to their own internal blunders. First, their off-site call center gave me completely incorrect instructions to attend an "Intake" appointment with a different doctor just to establish care. I took time out of my day and physically showed up, only for the front desk staff to tell me "we don't do that" and cancel my appointment on the spot. To fix their mistake, they scheduled me with the doctor I actually wanted to see (Dr. Schoenrock). However, they forced me to wait months for this opening. Now, right before my appointment, they have canceled on me yet again. They refuse to take me on as a new patient because Dr. Schoenrock is leaving the practice. While I understand that doctors move, this clinic allowed me to wait for months following a massive administrative error on their part, only to drop me completely at the last second. They offered a random replacement doctor, but I refused because I waited specifically for the provider I chose. Turning away a patient after forcing a multi-month wait due to your own staff's initial mistake is unacceptable. Avoid this clinic if you want reliable scheduling and care.

Dr. Armstrong has become part of my team as I battle Stage 4 Endometriosis. I had excision surgery…read morewith an endometriosis specialist in January, only to be turned away by my OBGYN in Sonoma afterwards. Dr. Armstrong seems ready to help me anyway he can. He promised me the pain would get more tolerable & most importantly, he believes in me. He examined my abdomen (I have 4 incision scars healing) & he was 1000% GENTLE, whereas even female doctors have brought me to tears. He understands Endometriosis is a full body inflammatory disease. He has the patience of a saint to want work with me & I am eternally grateful.

When my gynecologist was out of town and I started to give birth to my son it was Dr. Armwstrong…read morewho delivered him, Caesar part, surgery having me cut open to let hime out. BUT Dr. Armstrong was SO GOOD at the surgery that in 6 weeks I was so completely healed I was able to go skiing. Also, when I was allergic or had side effects to something, he has been able to let me know what to take that is so much better.

Dr. Pratt has been my primary care physician for 20 years. I have the utmost respect for his…read moreprofessionalism and empathic approach in his medical practice. I have personally benefitted greatly from knowing that Dr. Pratt is an excellent clinician and when he believes I require a referral to a specialist he does not hesitate to refer. In addition, due to a long chronic illness of 30 years as well as undergoing over 13 surgeries during the time I have been a patient of Dr. Pratt's practice I can say with a high degree of certainty that Dr. Pratt listens to my health care issues carefully, he helps me focus on the primary issues and I have never left his office once without feeling respected and knowing that I have received more than adequate care. Thank you to Dr. Pratt and his office staff. I am truly grateful.

Dr. Pratt was recommended to me by another doctor. I called his office 4 of the 5 weekdays last…read moreweek to get information about his services, some days multiple times to make sure I was calling during office hours. No one answered the phone! I even left a message with the answering service. No one called me back. I finally got through today and mentioned my trouble reaching anyone. The receptionist seemed irritated, though I was not in the least upset in my tone. I asked a few questions and was told he is no longer taking new patients. I can only assume this is true, as I never got the chance to speak to the doctor. Aside from sharing my experience with other readers, I'm partially leaving this review in the hope that the doctor reads this and discovers and rectifies the issue of no one answering his calls last week. Very disappointing.

My children love their doctor(Dr. Carillo). He was the pediatrician on call when my second was born…read moreand he won us over with how caring he was and his kind demeanor, he doesn't rush and you can tell he puts his heart and soul into what he does.

The healthcare team in this office, including the doctors and nurse practitioners, is fantastic…read more However, the front desk staff really needs to step up their game when it comes to customer service. They often come off as rude and abrupt, which has been an ongoing issue for years. It would be great if they could be a bit more welcoming. Also, while they charge a $50 late fee, their own service tends to run 30 minutes to an hour late.